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    Active Solicitation · DEPARTMENT OF HOMELAND SECURITY

    CUSTOMER SERVICE OPERATIONS

    Issued by US IMMIGRATION AND CUSTOMS ENFORCEMENT · CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
    Sol. CFO_CUST_SVC_OPSPresolicitationSet-aside: Total Small Business Set-Aside (FAR 19.5)Washington, DC
    Open · 27d remaining
    DAYS TO CLOSE
    27
    closes Sep 1, 2026
    POSTED
    Aug 4, 2026
    Publication date
    NAICS CODE
    541611
    Primary industry classification
    PSC CODE
    R408
    Product & service classification

    AI Summary

    The Department of Homeland Security requires support for customer service operations within ICE. The contractor will provide operational, technical, and administrative support to enhance service delivery to DHS components and ICE leadership, ensuring compliance with relevant regulations. This presolicitation outlines the need for expertise in customer billing models and financial systems.

    Contract details

    Solicitation No.
    CFO_CUST_SVC_OPS
    Notice Type
    Presolicitation
    Set-Aside
    Total Small Business Set-Aside (FAR 19.5)
    Posted Date
    August 4, 2026
    Response Deadline
    September 1, 2026
    NAICS Code
    541611AI guide
    PSC / Class Code
    R408
    Issuing Office
    CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
    Sub-Agency
    US IMMIGRATION AND CUSTOMS ENFORCEMENT
    Agency
    DEPARTMENT OF HOMELAND SECURITY
    Primary Contact
    Valerie Phillips
    City
    Washington
    State
    DC
    ZIP Code
    20024
    AI Product/Service
    service

    Description

    The requirement is to support ICE/OFM in operating efficiently and effectively to provide 
    superior customer service to DHS Customer Components, internal ICE customers, and ICE 
    Leadership and Management in compliance with applicable statute, regulation, and policy. 
    The contractor will provide operational, technical, and administrative support for monthly, 
    quarterly, and annual operations, including the Customer Billing Model (CBM), financial 
    systems, and deliverables as outlined in the Performance Work Statement (PWS).

    Key dates

    1. August 4, 2026Posted Date
    2. September 1, 2026Proposals / Responses Due

    AI search tags

    customer service operationsadministrative supporttechnical supportfinancial systemsperformance work statement

    Frequently asked questions

    CUSTOMER SERVICE OPERATIONS is a federal acquisition solicitation issued by DEPARTMENT OF HOMELAND SECURITY. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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