CustomerX Vendor Pool and Subsequent Pods (CSO HT003823SC001)

Solicitation No.

HT003824SC001

Notice Type

Presolicitation

Set-Aside

nan

Posted Date

October 12, 2023

Response Deadline

October 18, 2024

NAICS Code

541990AI guide

PSC / Class Code

R499

Contract Code

97DH

Issuing Office

DEFENSE HEALTH AGENCY

Sub-Agency

DEFENSE HEALTH AGENCY

Agency

DEPT OF DEFENSE

Primary Contact

Elizabeth Ruckwardt

City

ROSSLYN

State

VA

ZIP Code

22209

Awardee

nan

Award Date

—

PEO DHMS strives to deliver world-class technologies in the health information field. Our goal is, where appropriate, for our technologies and conduct to be indistinguishable from those of leading private-sector technology firms. In order to achieve this, we have undertaken several transformation efforts to mature the organization’s posture, technologies, and business practices. One transformation initiative is the enhancement of support to our customers who use our applications.    CustomerX is designed to provide comprehensive customer success/onboarding solutions for each of our prime products, including user support management, training & exercise support, release & deployment, IT service management, active system monitoring, service PMO support, and hardware & software support services across the PEO DHMS product portfolio. See attachments for additional information.

1. October 12, 2023Posted Date
2. October 18, 2024Proposals / Responses Due