Closed Solicitation · FEDERAL DEPOSIT INSURANCE CORPORATION
AI Summary
The FDIC is seeking quotes for a Genesys Cloud Contact Center as a Service (CCaaS) software subscription through RFQ CORHQ-25-Q-0372. Interested parties must follow the proposal instructions and submit questions by August 21, 2025. For inquiries, contact April Royal via email or phone.
The Federal Deposit Insurance Corporation (FDIC) invites you to submit a quote in response to Request for Quote (RFQ) CORHQ-25-Q-0372 for a Genesys Cloud Contact Center as a Service (“CCaaS”) software subscription. All quotes shall be submitted in strict adherence to the proposal instructions outlined in provision 7.3.2-09 “General Proposal Instructions – December 2023”, included in the referenced solicitation.
The FDIC will respond to questions or requests for clarification submitted in writing by an offeror, regarding this solicitation. Questions or requests for clarification must be submitted by 3:00p.m. (Central Time), on August 21, 2025, by email to April Royal at airby@fdic.gov. If an offeror is unable to use email, it should contact April Royal at (214) 549-7584.
FDIC GENESYS CLOUD CONTACT CENTER AS A SERVICE (“CCAAS”) SOFTWARE SUBSCRIPTION is a federal acquisition solicitation issued by FEDERAL DEPOSIT INSURANCE CORPORATION. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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