Closed Solicitation · DEPT OF DEFENSE
AI Summary
The Department of Defense's Defense Health Agency is seeking contractors for the Global Nurse Advice Line - Next Generation (GNAL-NG), which offers 24/7 telehealth services to eligible Military Health System beneficiaries. Contractors will provide triage services, self-care advice, and customer support, including care coordination, provider locator assistance, and appointment services for Military Medical Treatment Facilities. Interested bidders should note the NAICS Code 621999 and the solicitation deadline of July 15, 2025.
The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities.
GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG) is a federal acquisition solicitation issued by DEPT OF DEFENSE. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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