Closed Solicitation · DEPARTMENT OF THE TREASURY
AI Summary
The IRS is seeking contractors through an RFI to support the modernization of over 350 Taxpayer Assistance Centers nationwide. The project involves documenting the current state, developing a future roadmap, and implementing approved strategies to enhance taxpayer services. This comprehensive effort will focus on people, technology, and reporting.
The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting.
February 12, 2026, the amendment 1 to the attachment 4 and the RFI submission instructions are posted.
July 7, 2026, this requirement will be competed through a GSA Governmentwide Acquisition Contract (GWAC); therefore, no additional information will be posted on SAM.gov.
INTERNAL REVENUE SERVICE (IRS) TAXPAYER ASSISTANCE CENTER (TAC) MODERNIZATION is a federal acquisition solicitation issued by DEPARTMENT OF THE TREASURY. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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