Closed Solicitation · DEPT OF DEFENSE
AI Summary
The Department of Defense is seeking a contractor for a non-personal service position as a TAP Data Entry and Front Desk Clerk at RAF Mildenhall, UK. Responsibilities include managing phone calls, greeting visitors, scheduling appointments, and providing information about the Transition Assistance Program (TAP) to service members and their families. The contractor will also track TAP services and maintain records in the AFFIRST system. Interested bidders should refer to the attached solicitation and performance work statement for further details.
This is a non-personal service for a Transition Assistance Program (TAP) Data Entry / Front Desk Clerk supporting the Military & Family Readiness Center (M&FRC) on RAF Mildenhall, UK. The contractor will perform the following duties but not limited to receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, directing clients to the appropriate program manager in the M&FRC, scheduling clients for M&FRC appointments and classes, and providing complete and clear information that addresses most routine or procedural issues. The contractor shall provide administrative assistance for the congressionally mandated TAP at the M&FRC, RAF Mildenhall, UK. The contractor will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process. The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families. The contractor will be provided training on utilizing AFFIRST data management system as it is unique to the M&FRC and can only be accessed with a CAC See Attached Documnets: 1. Combo Solicitation - FA558725Q0038 2. Preformance Work Statement (PWS) - RAFM TDES (Current Draft)
RAF Mildenhall TAP Data Entry & Front Desk Clerk is a federal acquisition solicitation issued by DEPT OF DEFENSE. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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