SLED Opportunity · NEW YORK · CITY OF NEW YORK
AI Summary
The City of New York's Mayor’s Office of Criminal Justice plans to contract GMU for a Quality Assurance Initiative aimed at enhancing 50 programs for justice-involved individuals. The project focuses on improving service quality through proprietary tools and training, with a contract duration from July 1, 2023, to June 30, 2025. Interested bidders should contact Timothy Williams.
The Mayor’s Office of Criminal Justice (MOCJ) intends to enter into a sole source contract with GMU to conduct a robust quality assurance process to improve the quality of 50 programs geared towards working with individuals that are violence-prone, involved in the criminal legal system, and/or diverted from the criminal legal system. The emphasis is programs that work with individuals in programs that provide alternatives to incarceration, reentry, supervised release, and transitional housing. The goal is to bolster the quality of direct services provided by provider organizations for justice-involved individuals. The project will enhance fidelity monitoring using a quality improvement processes as well as lay a foundation for ongoing service improvements. It involves the development of tools and techniques to advance self-management of service quality and to provide MOCJ with tools such as performance measures and a dashboard that can be used to address quality issues affecting client level outcomes.Dr. Taxman’s proprietary RNR Simulation Tool is designed to assist justice and treatment agencies in determining what forms of programming will be most effective in reducing recidivism and improving outcomes within their population. Implemented in over 200 jurisdictions, it is comprised of three portals that provide decision-support at the client (Assess an Individual), program (Program Tool for Adults), and system level (Assess Jurisdiction's Capacity). This work has resulted in Dr. Taxman and her team working with over 200 jurisdictions throughout the United States to provide various efforts to improve the quality of service delivery, to ensure that individuals are matched to services that they need, and to highlight gaps in services. In some jurisdictions, the work was with correctional agencies, in others it was with treatment providers, and in others it was with non-profit organizations. The tool was used to help jurisdictions identify how to improve linkages to care that is responsive to individuals’ needs. It has been applied in many criminal justice, public health, treatment, and non-profit organizations. In many of the jurisdictions, Dr. Taxman delivered extended services to work on fidelity issues across the spectrum of service delivery including prisons in Delaware, probation services in Philadelphia, PA and Hidalgo County, Texas, treatment providers in Alameda County, CA, probation and community treatment in Oregon, and non-profit organizations funded by the United Way in St. Louis, Missouri, among others.The Quality Assurance Initiative requires the use of a number of Dr. Taxman’s proprietary instruments.MOCJ seeks to procure the following services: GMU will administer Dr. Taxman’s proprietary Risk Need Responsivity (RNR) Program Tool to 50 programs that serve justice-involved individuals. The results from the RNR Program Tool will be used to develop an action plan focused on fidelity for each service agency and program. The emphasis will be on working with providers to ensure that they have the ability to deliver quality programs for high-risk clients through staffing that includes clinicians, violence interrupters, and peer supports, among others. GMU will provide the programs with Dr. Taxman’s proprietary seven Fidelity Modules training. The purpose of these trainings will be to provide all staff with a base knowledge about quality assurance and fidelity monitoring. The trainings will also be available to all new staff for service provider agencies and can be used as continuing education requirements. GMU will also facilitate work sessions related to the training. GMU will conduct on-site and virtual meetings with each of the providers and their staff on understanding fidelity issues and how to measure it within their programs and services. GMU will host three fidelity training sessions for providers and key management staff. GMU will train providers on best practices for serving special populations including high risk, high need, and individuals with violent behaviors using proprietary online trainings supplemented by on-site supplemental training sessions. GMU will update and implement proprietary Practice Guidelines to tailor responses for the populations served by MOCJ programs. These Practice Guidelines will be embedded in GMU’s training program to help service provider staff understand how to implement quality programming. GMU will assist organizations with developing performance and fidelity measures related to the proprietary Practice Guidelines to deliver quality programming. These performance measures will be developed in collaboration with service providers and the service providers will be asked to pilot the measures for six months. GMU will analyze data to examine how program fidelity factors affect participant outcomes, both in terms of new interactions with the criminal justice system and well-being (such as housing stability, employment, educational, mental health stability); and may include proximal gains in initiating and retention in services. GMU will train MOCJ staff on how to use the proprietary performance and fidelity measures to work with service providers to continually improve their service delivery. GMU will develop reports for each provider on fidelity issues and train program sites on how to monitor fidelity over time with on-site fidelity checks. MOCJ staff will be trained on how to conduct these fidelity checks over time. GMU will conduct in-person learning sessions twice a year with service providers routinely to increase utilization of the action plans, enhance performance metrics (e.g., persistent engagement, therapeutic alliance, etc.), and monitor quality improvement strategies. Therefore, MOCJ has determined that GMU is the only source for these services, as they are the proprietary holders of the RNR Program Tool, the Fidelity Modules training materials, and the Practice Guidelines. Dr. Faye Taxman at GMU is uniquely positioned to provide the necessary services given her extensive experience working in hundreds of jurisdictions throughout the country utilizing her proprietary instruments to improve the quality of services provided by criminal justice organizations.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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