Active SLED Opportunity · FLORIDA · PINELLAS COUNTY
AI Summary
Pinellas County seeks a vendor to operate the Care About Me Coordinated Access Model, providing clinical staffing and multichannel intake services for behavioral health. The RFP emphasizes program management, data analytics, and community engagement to improve access and coordination of behavioral health services.
The County seeks to contract with an organization that offers sophisticated multichannel contact center capabilities and can activate a team of clinical behavioral health assessors with a local presence (CAM Team) to operate Care About Me, the Pinellas County Coordinated Access Model (CAM). In addition to triaging and screening behavioral health intakes as described herein, members of the CAM Team, as well as vendors' other staff, will serve as CAM program representatives and will market to and engage residents, referring partners, and clinical behavioral health providers in the operation and support of the CAM.
The awarded vendor will be expected to: provide CAM Team clinical staffing; provide administrative and program management leadership of the CAM; accept intakes from multiple avenues, including phone, text, chat, and email; utilize Care About Me’s portable vanity telephone number and active web address for intakes and information; provide call data and metrics; and utilize the county’s CAM Platform for information collection, assessment, appointment booking, system level analytics, and data sharing.
Priority will be given to vendors willing to onboard eligible clinical staff from the current CAM pilot to expedite program initiation and ensure program continuity, while hiring or providing existing staff for any additional team needs.
A 2019 review of the Pinellas County behavioral health system led to the strategic report, “Elevate Behavioral Health,” which outlined recommendations to strengthen patient-centric services, governance, funding prioritization, and performance management aimed at improving outcomes for the County’s residents. (See Appendix A- Elevate Behavioral Health.) In interviews, residents, providers, and other stakeholders noted three challenges related to the County’s behavioral health system:
In response to these challenges, a core recommendation of the report was to implement a Coordinated Access Model (CAM). The CAM is designed to provide standardization, greater efficiency, and increased transparency in how residents, families, caregivers, and professionals can access the appropriate services within Pinellas County’s behavioral health system. The objectives of the CAM are to (1) improve access to care, (2) improve management of service demand, (3) improve transparency of information, (4) minimize duplication of services by standardizing the initial intake process for all agencies, and (5) improve consistency in resident and professional experience. Additionally, the CAM model was designed to ensure effective and efficient utilization of community services and resources funded by the Pinellas Integrated Care Alliance (PICA), a collaboration including Pinellas County Government, Pinellas County Sheriff’s Office, Juvenile Welfare Board, Central Florida Behavioral Health Network, and the Department of Health in Pinellas.
The CAM is comprised of two main components: A) a team of clinical assessors and local program leads to operate the CAM, serve as program representatives to the community, and engage residents, referring partners, and providers (CAM Team) who utilize a multichannel intake system including a vanity phone/text number and a website with online chat capabilities, and B) a technology solution capable of facilitating the collection, secure storage, and sharing of demographic data and behavioral health screening assessments, virtual communication channels between the CAM Team, providers, and residents, and direct-to-system e-referrals, automated reminders, and automated follow up/survey messaging (CAM Platform).
In late 2021, the Pinellas County Board of County Commissioners (Board), through its Human Services Department, issued a Request for Proposals (RFP) to solicit a vendor or vendors to develop and initiate the CAM pilot program. The awarded vendor utilized their proprietary platform and other tools in partnership with Human Services to launch “Care About Me,” the branded Pinellas County Coordinated Access Model, which includes multiple intake pathways, a website, a dedicated vanity phone number, standardized screening and assessment process, direct scheduling with local and virtual providers, appointment reminders and follow up, and placement and attendance data insights, in alignment with the CAM model.
Since the soft launch in 2024, approximately 2,600 residents have contacted or been referred to CAM. CAM has onboarded 24 providers offering both in-person and virtual services across multiple levels of care. Residents are referred to their preferred provider based on location, appointment type, and insurance coverage or ability to pay.
As the current pilot nears the end of its initial contract term and many lessons have been learned throughout the pilot phase, the County seeks to continue the program in the most resident-efficient and cost-effective manner, with an additional targeted focus on increasing resident engagement with the CAM. Additionally, the Human Services Department onboarded a customizable internal case management software system over the past year, which will be built to serve as the CAM platform to allow for more program customization and significant cost savings. With the transfer of the CAM Platform portion of the model to this in-house system, the County is seeking to contract for the CAM Team and intake component through this request for proposals (RFP).
Proposers should submit the Price Page and Operational Fee Justification, including calculations and a line-item budget that outlines staff-related costs, the percentage of full-time equivalent (FTE) staff dedicated to the program, travel, and the expected operational costs used to derive the professional services fee. (150 points)
Total Lump Sum Price
Pre-populated by the Purchasing, the purpose of this criterion is to affect an equitable distribution of contracts. This criterion is evaluated based on CCNA Continuing contract value encumbered (Purchase Orders issued) to a firm during the (2) previous completed fiscal years through current to date. The points are worth 5 percent of the overall points available and are distributed as follows:
$0 - $200,000 – 5% of points available
$200,001 - $400,000 – 4% of points available
$400,001 – $600,000 – 3% of points available
$600,001- $800,000 – 2% of points available
$800,001 - $1,000,000 – 1% of points available
Over $1,000,000 – 0% of points available
Based on a typical 1,000-point evaluation scoring process, a firm deemed to be in the $0-$200,000 category threshold would be allotted 50 points etc.
Provides points pre-populated by the Purchasing Department for minority business status as designated by the Florida State Office of Supplier Diversity, Department of Management Services. If the firm, or its sub-contractors, is designated as a minority business by the Florida State Office of Supplier Diversity, Department of Management Services, 2.5% of the total evaluation points are awarded. If the firm does not have minority business status as per the Florida State Office of Supplier Diversity, Department of Management Services, 0% of the points available are awarded.25
Proposer is advised that exceptions to any terms and conditions contained in this RFP or the Services Agreement must be stated with specificity in its response to the RFP. The points available under this criterion will be deducted if the Proposer takes exception to any language to this RFP package. Failure to provide exceptions with the submittal shall result in the mandatory acceptance of the agreement as submitted herein by default. Exceptions must be submitted on a separate sheet titled: exceptions.
Respondents are expected to organize their submittals in such a manner as to facilitate the evaluation process. Submittals should be keyed or indexed to correspond with this solicitation. Responses should be correlated to the specific submittal, criterion, section or paragraph number of the solicitation being addressed.
Evaluators will make a reasonable effort to locate information in the responses; however failure to follow this suggested format may make location of critical submittal information difficult, possibly resulting in a loss of appropriate credit.
Additional documentation may be requested by the County to ensure contract compliance.
Download the below documents, complete, and upload.
See OpenGov electronic Pricing Proposal. Pricing must be submitted within the OpenGov electronic Pricing Proposal and all pricing must be completed.
An award may not be issued without proof that your firm is registered with the Florida Division of Corporations, as per Florida Statute §607.1501 www.flsenate.gov/Laws/Statutes/2011/607.1501.
A foreign corporation (foreign to the State of Florida) may not transact business in this state until it obtains a certificate of authority from the Department of State. Please visit dos.myflorida.com/sunbiz/ for this information on how to become registered.
Upload all other documents relating to this solicitation. Please do not submit any documents with any copyright, confidential, trademark, or proprietary language. Fla. Stat. Ch. 119 imposes substantial obligations on the County and other regulated entities regarding the maintenance and production of public records. The County cannot agree to confidentiality requirements that conflict with these laws.
You must label each section as a "Tab#" to correspond to the Evaluation Criteria of this RFP: Submission should be written in contract format with “The Contactor will” statements for the County in order to incorporate into the agreement. Please keep graphics to a minimum and avoid pronouns where possible. Please note that the total submission shall not exceed 50 pages.
These should match/include at a minimum the evaluation criterion items.
Tab 1 – Qualifications
Tab 2 – Statement of Work / Approach
Tab 3 – Compensation Fee and Budget Schedule
Tab 4 – Compensation – Fee Schedule
Tab 5 – No Exceptions to RFP
Any additional information the Proposer wishes to provide.
*Response required
Please note that there are three attachments/affidavits that must be completed and signed by the AWARDEE.
1. Common Carrier Attestation
2. Human Trafficking Affidavit
3. Foreign Countries of Concern Affidavit
Please confirm that you have read and understand that these documents will be required of the AWARDEE.
Please confirm
Please download the documents below, complete them, and upload.
Note, this Excel Price Page must be submitted; any other Excel, Word Document, or PDF will not be accepted.
Please download the documents below, complete them, and upload.
Note, this Excel Price Page must be submitted; any other Excel, Word Document, or PDF will not be accepted.
Download the below documents, complete, and upload.
Provide description. If real property, include parcel number, size, zoning, land use, location, utilities, and any additional land use information.
Example:
Parcel Number: 33/29/16/70380/400/0201
Size: 9.527 Acres (M.O.L.) (414,996 square feet)
1.157 Acres (Jurisdictional Offset Area)
8.37 Acres Usable (364,597 square feet)
(includes four man-made retention ponds containing 1.18 acres)
Zoning: Industrial (M-2)
Land Use: Industrial Limited
Location: 900 front feet east of Bayside Bridge, north of Roosevelt Boulevard and west of Airport.
Utilities: Pinellas County Water & City of Largo Sewer at site.
Additional Land Use Information: The Airport Master Plan has identified this property for future non-aeronautical development.
Provide the minimum bid amount in dollars.
If there is surplus to be removed, provide description of surplus.
Successful bidder will be required to execute the Contract substantially similar in form to the one attached hereto within ___ days of the notification of the award.
If within _____ days after notification by Pinellas County of the award, the successful Bidder refuses or otherwise neglects to execute the required written Contract and/or fails to furnish or satisfy any other conditions or requirements of this Bid, the Bidder’s Deposit shall be forfeited and the same shall be retained by Pinellas County. No plea of mistake in the bid or misunderstanding of the conditions of forfeiture shall be available to the Bidder for the recovery of his/her/its bid security or as a defense to any action based upon the neglect or refusal to execute a written contract.
Which set of evaluation criteria will be included? If Selecting CCNA, do not alter the evaluation criteria.
Is this a one time or term contract?
Enter the initial term of the contract, without including any extensions, in months or days.
Ex: 60 months
Duration of the contract shall be for a period of (TERM) with unit prices adjustable (decrease/increase) at (Frequency of escalation) after the date of award (Frequency One-Time OR Annual), in an amount not to exceed the average of the Consumer Price Index (CPI) or (NTE percentage), whichever is less, for all Urban Consumers, Series Id: CUUR0000SA0, Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
It is the vendor’s responsibility to request any pricing adjustment under this provision. For any adjustment to commence annually, the vendor’s request for adjustment shall be submitted between 90-120 day(s) prior to contract anniversary date, utilizing the available index at the time of request. The vendor adjustment request shall not be in excess of the relevant pricing index change. If no adjustment request is received from the vendor, the County will assume the vendor has agreed to continue without a pricing adjustment. Any adjustment request received outside of the 90-120 day(s) period above shall not be considered. County has the right to request pricing decreases at any time.
with unit prices adjustable at ___ after the date of award
Example: 12 months
after the date of award (Frequency One-Time OR Annual), in an amount not to exceed the average of the Consumer Price Index (CPI)
in an amount not to exceed the average of the Consumer Price Index (CPI) or ___ whichever is less, for all Urban Consumers, Series Id: CUUR0000SA0, Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
Example: 5%
Duration of the contract shall be for a period of (TERM) with unit prices adjustable at (Frequency of escalation) after the date of award (Frequency One-Time OR Annual), in an amount not to exceed the average of the Consumer Price Index (CPI) or (NTE percentage), whichever is less, for (Custom index), Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
It is the vendor’s responsibility to request any pricing adjustment under this provision. For any adjustment to commence annually, the vendor’s request for adjustment shall be submitted between 90 -120-day(s) prior to contract anniversary date, utilizing the available index at the time of request. The vendor adjustment request shall not be in excess of the relevant pricing index change. If no adjustment request is received from the vendor, the County will assume the vendor has agreed to continue without a pricing adjustment. Any adjustment request received outside of the 90 - 120-day(s) period above shall not be considered. County has the right to request pricing decreases at any time.
... with unit prices adjustable at ___ after the date of award
Example: 12 months
after the date of award (Frequency One-Time OR Annual), in an amount not to exceed the average of the Consumer Price Index (CPI)
in an amount not to exceed the average of the Consumer Price Index (CPI) or ___ , whichever is less ...
Example: 5%
for all Urban Consumers, Series Id: __________, Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
Example: CURR0100AA2
Duration of the contract shall be for a period of (TERM) with unit prices adjustable at (Frequency of escalation) after the date of award (Frequency One-Time OR Annual), in an amount not to exceed the average of the Producer Price Index (PPI) or (NTE percentage), whichever is less, for (Custom index) Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
It is the vendor’s responsibility to request any pricing adjustment under this provision. For any adjustment to commence annually, the vendor’s request for adjustment shall be submitted between 90-120 day(s) prior to contract anniversary date, utilizing the available index at the time of request. The vendor adjustment request shall not be in excess of the relevant pricing index change. If no adjustment request is received from the vendor, the County will assume the vendor has agreed to continue without a pricing adjustment. Any adjustment request received outside of the 90-120 day(s) period above shall not be considered. County has the right to request pricing decreases at any time.
... with unit prices adjustable at ___ after the date of award
Example: 12 months
in an amount not to exceed the average of the Producer Price Index (PPI) or ___, whichever is less, for ...
Example: 5%
for all Urban Consumers, Series Id: __________, Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
Example: PCU3259--3259- Other chemical product & preparation mfg
Does this contract have term extensions?
The contract may be extended subject to written notice of agreement from the County and successful bidder, for (Number of Extensions) additional (Term of Extensions) period(s) beyond the primary contract period. The extension shall be exercised only if all prices, terms and conditions remain the same and approval is granted by the County Administrator or Director of Purchasing.
The contract may be extended subject to written notice of agreement from the County and successful bidder, for ______________ additional
Example: 2
additional ___________ period(s) beyond the primary contract period. The extension shall be exercised only if all prices, terms and conditions remain the same and approval is granted by the County Administrator or Director of Purchasing.
Example: 12 month
The contract may be extended subject to written notice of agreement from the County and the successful bidder(s) for (Number of Extensions) additional for (Extension Length) period(s) beyond the primary contract period. Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Consumer Price Index (CPI) or (NTE percentage), whichever is less, for all Urban Consumers, Series Id: CUUR0000SA0, Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior to extension. The extension shall be exercised only if all terms and conditions remain the same and the County Administrator or Director of Purchasing grants approval.
It is the vendor’s responsibility to request any pricing adjustment under this provision. For any adjustment to commence on the first day of any exercised extension period, the vendor’s request for adjustment should be submitted at time of the extension request from the County, utilizing the available index at the time of request. The vendor adjustment request should not be in excess of the relevant pricing index change. If no adjustment request is received from the vendor, the County will assume the vendor has agreed that the extension term may be exercised without pricing adjustment. Any adjustment request received after the commencement of a new extension period may not be considered. County has the right to request pricing decreases at any time.
The contract may be extended subject to written notice of agreement from the County and the successful bidder(s) for ___ additional
Example: 2
______ period(s) beyond the primary contract period. Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Consumer Price Index (CPI) or ...
Example: 12 month
Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Consumer Price Index (CPI) or ___, whichever is less,
Example: 5%
The contract may be extended subject to written notice of agreement from the County and the successful bidder(s) for (Number of extensions) additional (Extension length) period(s) beyond the primary contract period. Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Consumer Price Index (CPI) or (NTE percentage), whichever is less, (Custom Index CPI) Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior. The extension shall be exercised only if all terms and conditions remain the same and the County Administrator or Director of Purchasing grants approval.
It is the vendor’s responsibility to request any pricing adjustment under this provision. For any adjustment to commence on the first day of any exercised extension period, the vendor’s request for adjustment should be submitted at time of the extension request from the County, utilizing the available index at the time of request. The vendor adjustment request should not be in excess of the relevant pricing index change. If no adjustment request is received from the vendor, the County will assume the vendor has agreed that the extension term may be exercised without pricing adjustment. Any adjustment request received after the commencement of a new extension period may not be considered. County has the right to request pricing decreases at any time.
The contract may be extended subject to written notice of agreement from the County and the successful bidder(s) for ___ additional...
Example: 2
___ period(s) beyond the primary contract period. Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Consumer Price Index (CPI) or ...
Example: 12 month
Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Consumer Price Index (CPI) or ___, whichever is less ...
Example: 5%
for all Urban Consumers, Series Id: __________, Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
Example: CURR0100AA2...
The contract may be extended subject to written notice of agreement from the County and the successful bidder(s) for (Number of extensions) additional (Extension length)period(s) beyond the primary contract period. Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Producer Price Index (PPI) or (NTE percentage), whichever is less, (Custom Index PPI) Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior. The extension shall be exercised only if all terms and conditions remain the same and the County Administrator or Director of Purchasing grants approval.
It is the vendor’s responsibility to request any pricing adjustment under this provision. For any adjustment to commence on the first day of any exercised extension period, the vendor’s request for adjustment should be submitted at time of the extension request from the County, utilizing the available index at the time of request. The vendor adjustment request should not be in excess of the relevant pricing index change. If no adjustment request is received from the vendor, the County will assume the vendor has agreed that the extension term may be exercised without pricing adjustment. Any adjustment request received after the commencement of a new extension period may not be considered. County has the right to request pricing decreases at any time.
The contract may be extended subject to written notice of agreement from the County and the successful bidder(s) for ___ additional...
Example: 2
___ period(s) beyond the primary contract period. Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Producer Price Index (PPI) or ...
Example: 12 month
Term extensions will allow for price adjustments (Decrease/Increase) in an amount not to exceed the average of the Producer Price Index (PPI) or ___, whichever is less ...
Example: 5%
for all Urban Consumers, Series Id: __________, Not Seasonally Adjusted, Area: U.S. city average, Item: All items, Base Period: 1982-84=100 for the twelve months prior.
Example: PCU3259--3259- Other chemical product & preparation mfg
Select the meetings, if any, which will be organized during this solicitation.
Provide the street address (ex 400 South Fort Harrison Ave, Clearwater FL, 33756)
Format: Day of week, Month day, year (ex. Wednesday, February 15, 2023)
ex. 1:00 pm
Performance Security in the amount of <___> or <__> prior to execution of the contract
Example: $500 or 5% - include dollar value or percent one or the other.
or
Not Applicable
Example: $500 or 5% - include dollar value or percent one or the other.
OPTION 1: NO PRE-COMMENCEMENT MEETING = NOT APPLICABLE
OPTION 2: COUNTY REPRESENTATIVE = Upon award of bid, the County will coordinate a pre-commencement meeting with the successful Contractor. The meeting will require Contractor and the County Representative to review specific contract details and deliverable documents at this meeting to ensure the scope of work and work areas are understood.
OPTION 3: FACILITY REPRESENTATIVE = A Pre-Commencement meeting will be held after the award of the contract and before the contract has started. Facility Representatives from all departments will be present to discuss their locations and any special instructions that may need to take place.
Common Carrier Attestation used when there is a contract between a governmental entity and a common carrier or contracted carrier which is executed, amended, or renewed on or after October 1, 2022, including a grant agreement or economic incentive program payment agreement.
To include the above affidavit in this solicitation select yes. If this is not applicable to this solicitation, select no.
Foreign Countries of Concern Affidavit used when an entity has access to an individual’s personal identifying information and Beginning July 1, 2025, if a governmental entity intends to extend or renew a contract with an entity, and beginning January 1, 2024, if a governmental entity intends to accept a bid on, a proposal for, or a reply to, or enter into, a contract.
To include the above affidavit in this solicitation select yes. If this is not applicable to this solicitation, select no.
Human Trafficking Affidavit used when a contract is executed, renewed, or extended between a nongovernmental entity and a governmental entity, the nongovernmental entity must provide the governmental entity with an affidavit signed by an officer or a representative of the nongovernmental entity under penalty of perjury attesting that the nongovernmental entity does not use coercion for labor or services.
To include the above affidavit in this solicitation select yes. If this is not applicable to this solicitation, select no.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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