50458 - San Francisco International Airport 911 Phone System Maintenance and Support Services

Project Details

• Reference ID: 50458
• Department: Operations
• Department Head: Jeff Littlefield (Chief Operating Officer)

Important Dates

• Questions Due: 2026-08-11T00:00:00.000Z
• Pre-Proposal Meeting: 2026-07-31T18:00:00.000Z — Microsoft Teams meeting Join: https://teams.microsoft.com/meet/270140367056594?p=uoCTGf6HnqBf358O2s

Evaluation Criteria

• Introduction / Project Summary —

  San Francisco International Airport (Airport or SFO) is seeking qualified suppliers (Proposers) to provide proposals (Proposal) for SFO’s Airport 911 Phone System Maintenance and Support Services. Successful Proposer shall perform extended maintenance services to satisfy the 9-1-1 system requirements for SFO. The services being procured through this Solicitation / Request of Proposals (RFP) are set forth in the documents attached. The Services being procured through this RFP are set forth in Appendix B – Scope of Services in the City’s Contract Terms (specifically, in the Software License, Maintenance and Technical Services Agreement, form AIR-649, in the Scope of Services appendix therein). The Scope of Services is to be used as a general guide and is not intended to be a complete list of all Services to be performed by the Contractor during the term of the Agreement. The 9-1-1 System at the Airport is currently configured with five Host/Remote sites. The five sites (listed below) are interconnected via the Contractor-provided local area network (LAN) via SFO provided Dark Fiber Backbone Infrastructure: 1) Host A Site is located in a dedicated equipment room in Terminal 2 (“T2”). 2) Host B Site is an alternate dedicated equipment room in Courtyard 3 Connector building (“C3C Building Site”). 3) Communications Center Dispatch Site is located on Level 4 in the C3C Building Site. 4) Communications Center Training Room Site is located on Level 3 in C3C Building Site. 5) Communications Center Backup Dispatch Site is located in the International Terminal Building (“ITB”), San Francisco Police Department – Airport Bureau (SFPD-AB) offices.

   

  The Full Request for Proposals (RFP) and all related documents may be downloaded from the Attachments.

• Contact Information —

  Contract Administrator:

  Natre Burks

  Manager

  natre.burks@flysfo.com

  (650) 821-3376

• Information and Timeline —

  Request for Proposals (RFP) Information:

  Request for Proposals (RFP):			50458
  Title:			50458 - San Francisco International Airport 911 Phone System Maintenance and Support Services
  Contract Administrator:			Cynthia Avakian cynthia.avakian+1@flysfo.com
  Pre-Proposal Meeting:			Friday, July 31, 2026,11:00 am Microsoft Teams meeting Join: https://teams.microsoft.com/meet/270140367056594?p=uoCTGf6HnqBf358O2s   Join via Microsoft Teams: https://teams.microsoft.com/meet/270140367056594?p=uoCTGf6HnqBf358O2s
  Deadline for Questions:			Monday, August 10, 2026, 5:00 pm
  Proposal Due Date and Time:			Friday, August 28, 2026, 2:00 pm

   

Submission Requirements

• Minimum Qualifications (MQ) Documents (required) —

  Upload One (1) PDF file of the Minimum Qualifications Documents.

  Please name the file using the following format:

  (Proposer Name) MQ Documents, Request for Proposals (RFP) No. 50458

• Written Proposal (required) —

  Upload One (1) PDF file of the Written Proposal Document.

  Please name the file using the following format:

  (Proposer Name) Proposal, Request for Proposals (RFP) No. 50458

• Price Proposal (required) —

  Upload One (1) PDF file of the Price Proposal.

  Please name the file using the following format:

  (Proposer Name) Price Proposal, Request for Proposals (RFP) No. 50458

• First Source Program Projection Form (required) —

  Upload One (1) PDF file of the First Source Program Projection Form.

  Please name the file using the following format:

  (Proposer Name) First Source Program Form, Request for Proposals (RFP) No. 50458

• CMD Forms (required) —

  Upload One (1) PDF file of the Contract Monitoring Division (CMD) Forms.

  Please name the file using the following format:

  (Proposer Name) CMD Forms, Request for Proposals (RFP) No. 50458

• RFP/Q Information
• Is this a RFP or a RFQ? (required)
• Summary Scope of Work (required) —

  Enter a brief and high-level description of the scope of work. 

  Examples:

  • The Airport is seeking qualified Proposers to provide Proposals for as-needed aviation security project support and consulting services.
  • The Airport is seeking to establish a pool of pre-qualified contractors to provide services for Airport conveyances.

   

• Contract Term (required) —

  Enter the anticipated contract term.

  Example language:

  • Original term of five years, with no options to extend.
  • Original term of three years, with two option to extend.
  • Original term of two year, with no options to extend.
• Proposer's Submission Requirements (required) —

  Please select all of the applicable Submission requirements. 

• Interview Date (required) —

  Enter the anticipated date of the Oral Interviews.

  The default answer is set to "Tentative"

  Sample language you can use:

  • Wednesday, December 4, 2030
  • Mid-July, 2030 
  • Interviews will not be conducted for this solicitation.
• Virtual Pre-Proposal Conference Meeting Link_SFO (required) —

  Enter the meeting link for the Pre-Proposal Conference.

• Virtual Pre-Proposal Conference ID#_SFO (required) —

  Enter the MS Teams Conference ID# for participants wanting to join the meeting by phone.