902752 - On-Demand Client Transportation Services

It is the intent of these specifications, terms, and conditions to describe on-demand client transportation services being requested by the County.

The County intends to award a three-year contract (with the option to renew for two years) to the Bidder selected as the most responsive and responsible Bidder whose response conforms to the RFP and meets the County’s requirements.

Background

1. 1. 1. Alameda County Social Services Agency – Children and Family Services (CFS):

On an as-needed basis, Contractor must provide weekdays, weekends, and holidays transportation for program participants. These services facilitate visits between foster placements, homes, visiting sites, schools, or other locations approved by the Child Welfare Worker (CWW), Child Welfare Supervisor, and Program Manager for adults involved and working with the family. Family visitation is linked to positive outcomes, including improved child wellbeing, reduced time in out-of-home care, and expedited reunification when deemed in the best interest of the child.

Participating families are involved with the Department of Children and Family Services (DCFS) for various reasons. Given their involvement with DCFS, Non-Minor Dependents (NMDs; ages 18-21 years), and adults may display certain issues or conditions that must be factored into the transportation plans. Transportation services are provided for individuals with an active children's services case and for placement providers in specific exceptional circumstances. Additionally, CWWs may use transportation to provide necessary client services as determined by management. Program participants include NMDs and adults traveling with or without minor individuals. Placement providers may use transportation when accompanying large sibling sets (comprising more than two children).

2. 2. 2. Alameda County Social Services Agency – Adult and Aging Services (AAS):

On an as-needed basis, Contractor must support Adult Protective Services (APS) and clients aged 60 years and above, and disabled adults aged 18-59 who are at risk of abuse, neglect, or self-neglect as well as clients under conservatorship with the Public-Guardian-Conservator (PG-C). This support services involve ensuring safe and dependable transportation for medical appointments, court appearances, and other locations that support activities of daily living approved by the APS or PG-C Supervisor or Program Manager.

Participating older and disabled adults may be receiving support from APS or the PG-C for several reasons, including but not limited to abuse, neglect, self-neglect and/or mental or physical disabilities. "Door-to-door" services may be required for some participants and will be noted in the request for transportation. Providing transportation services will ensure clients have safe, reliable transportation to promote self-sufficiency.

3. 3. 3. Alameda County Probation Department (ACPD):

On an as-needed basis, the Contractor must provide transportation services for ACPD clients, client's parent, guardian, and/or other pre-approved juvenile or adult, to approved destinations as authorized by ACPD. Such transportation services shall support clients' access to essential programs, services, appointments, and activities that are necessary to fulfill case plan objectives, court-ordered requirements, educational obligations, and placement needs. Approved destinations may include, but are not limited to, foster home placements, relative or kinship placements, residential treatment facilities, schools, vocational or educational programs, counseling and behavioral health appointments, medical appointments, probation-related meetings, court appearances, site visits, family visitation, and other locations authorized by ACPD staff.

Transportation services must be coordinated with designated ACPD personnel and may include one-way trips, round-trip transportation, scheduled recurring transportation, and urgent or time-sensitive transportation requests, as directed by the County.

Project Details

• Reference ID: 902752
• Department: General Services Agency-Procurement
• Department Head: Detra Dillon (Purchasing Administrator)

Important Dates

• Questions Due: 2026-07-09T00:00:00.000Z
• Pre-Proposal Meeting: 2026-07-07T17:00:00.000Z — 'Online TEAMS meeting'

Evaluation Criteria

• Completeness of Response (1 pts) —

  Responses to this solicitation must be complete.  Responses must address all the requirements identified within this solicitation and all related documents, including any Addenda. Failure to meet the Bidder Minimum Qualifications may also be considered an incomplete response and may result in the disqualification of the Bidder.

• Debarment and Suspension (1 pts) —

  Bidders, its principal, and named subcontractors are not identified on the list of Federally debarred, suspended, or other excluded parties located at www.sam.gov/SAM.

• Cost (75 pts) —

  The points for Cost will be computed by dividing the amount of the lowest responsive and responsible bid received by each Bidder’s total proposed cost.

  Cost evaluation points may be adjusted by considering:

  1. Reasonableness (i.e., how well does the proposed pricing accurately reflect the Bidder’s effort to meet requirements and objectives?).
  2. Realism (i.e., is the proposed cost appropriate to the nature of the products and/or services to be provided?).
• Technical Criteria (150 pts) —

  In each area described below, an evaluation will be made of the probability of success and risks associated with the proposal response:

  1. Does the description of proposed services match and contribute to achieving the objectives set out in the RFP?
  2. To what extent does the Bidder’s proposal demonstrate effectiveness in ensuring the maintenance of appropriate staffing levels, including employing qualified and properly trained personnel for the management, administrative, call-taking, scheduling, dispatch/concierge, and oversight functions necessary to operate on-demand transportation services?
  3. How well-defined and thoroughly are the Bidder's policies and procedures related to background checks, specifically criminal background checks, driving record checks, and the Zero Tolerance Policy?

  D. To what extent does the Bidder's proposal demonstrate a comprehensive understanding and commitment to fulfill transportation obligations, including the creation and maintenance of a specialized system or mobile app with County Codes aligned to geographic parameters, maintaining accountability for program participants, ensuring an attentive and secure environment, optimizing efficiency and safety in transit/ride trips, and implementing.

• Description of Proposed Services (125 pts) —

  Proposals will be evaluated considering the RFP specifications and the questions below:

  1. How much experience does the Bidder have with similar projects?
  2. Do the individuals assigned to the project have experience on similar projects?

  D. How effectively does the Bidder demonstrate their experience in managing the specialized system or mobile app to fulfill the specifications outlined in Section D (Specific Requirements), Item 3, Transportation Obligations, subpoints a. and b., as presented in the provided PowerPoint

• Description of Consumer-Centric Approach (100 pts) —

  Proposals will be evaluated, including considering the RFP specifications and the question below:

  A. To what extent does the Bidder demonstrate a commitment to maintain a consumer-centric approach, including accountability for program participants, attentiveness to consumer needs, and a continuous improvement process to enhance overall transportation services?

• Reference (50 pts)
• Small Local Emerging Business Preference (ADMIN SCORING) (25 pts) —

  Points equaling 5% of the Bidder’s total score for the above Evaluation Criteria will be added.  This will be the Bidder’s final score for purposes of award evaluation.

• Local Preference (ADMIN SCORING) (25 pts) —

  Points equaling 5% of the Bidder’s total score for the above Evaluation Criteria will be added.  This will be the Bidder’s final score for purposes of award evaluation.

Submission Requirements

• Submit Bid Response and Bid Form (required) —

  Please confirm that both your response and the Bid Form have been uploaded here.

• Submit Bid Response (required) —

  Please confirm that your response has been uploaded here.

• Has your response addressed all the requirements identified within the solicitation and all related documents, including any addenda? Failure to meet the Bidder Minimum Qualifications may also be considered an incomplete response and may result in the disqualification of your bid. (required)
• Your company, its principal, and named subcontractors are not identified on the list of Federally debarred, suspended, or other excluded parties located at www.sam.gov/SAM. (required)
• I certify that I have read, understood and agree to the terms in this solicitation, and that I am authorized to submit this response on behalf of my company. (required)
• Pricing (required) —
  • Choose Option 1 when you have set line items, for example:
    • This is a quote for goods or commodities.
    • This is a public works bid, with a pricing table that can be uploaded into OpenGov Procurement from an Excel spreadsheet.
    • Seeking services for hourly rate schedules.
  • Choose Option 2 when you need vendors to provide you with the line items. 
• Evaluation Committee? (required) —

  Will there be an evaluation committee to review the proposals and score them based on weights and multiple criteria?

• Procurement and/or Project Contact (required) —

  Select the information you would like display.