SLED Opportunity · MONTANA · BOONE COUNTY
AI Summary
Boone County requests proposals for an AI-based non-emergency call triaging system to reduce non-emergency call volume and ensure true emergencies are escalated promptly to human operators.
Boone County, hereafter referred to as “County,” proposes to contract with an individual(s) or organization(s), hereinafter referred to as “contractor” for a Term and Supply contract for an Automated Artificial Intelligence (AI) Non-Emergency Call Triaging System for Boone County Joint Communications. Boone County Joint Communications seeks to reduce the volume of non-emergency calls reaching Emergency Telecommunicators (ETCs) while ensuring that true emergencies are identified and immediately escalated to human operators with full contextual information.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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