Building Operations and Maintenance

The Washington Suburban Sanitary Commission, MD (the "WSSC Water"), is soliciting sealed responses for Building Operations and Maintenance. Responses are to be submitted via WSSC's eProcurement Portal via https://procurement.opengov.com/portal/wsscwater PRIOR TO 2:00 pm on Monday, May 4, 2026. Late responses will not be accepted.

Background

The Contractor will be responsible for complete day-to-day operations and maintenance of the Support Center and Consolidated Lab facilities, with potential additional work at other WSSC Water-owned facilities on a task order basis. All work will be performed on a firm fixed-price basis, with certain additional services (Garage and Parking lot cleaning, window cleaning, Kitchen Hood and Exhaust Cleaning and Inspection, etc.) as requested and Task Order work performed as requested by the Facility Services Division Manager or his designee.

The Contractor must provide all necessary resources—including management, personnel, materials, tools, and equipment—to meet or exceed the minimum service levels specified in the contract. Beyond routine O&M duties, the Contractor is required to maintain adequate daytime staffing for additional activities such as furniture moving, meeting room setup, artwork installation, and special event preparation. All materials and supplies must be managed safely with proper storage and current Safety Data Sheets maintained on-site in compliance with OSHA standards.

Project Details

• Reference ID: 101584
• Department: General Services Department
• Department Head: Fred Lees (General Services Director (Acting))

Important Dates

• Questions Due: 2026-04-14T18:00:00.000Z
• Pre-Proposal Meeting: 2026-04-08T13:00:00.000Z — Refer to the meeting agenda attached

Meetings & Milestones

Addenda

• Addendum #1 (released 2026-04-10T19:48:50.570Z) —

  This Addendum No. 1 extends the deadline for bidder inquiries and includes the pre-proposal meeting slides.

Evaluation Criteria

• Firm's Experience (35 pts) —

  The Offeror shall provide the firm's experience as follows:

  1. Identify experience managing operations and maintenance contracts (similar in scope and size) focused on the following:
     1. electrical
     2. plumbing
     3. mechanical
     4. landscaping
     5. trash/recycling
     6. pest control
     7. fire extinguisher inspections
     8. rug cleaning
     9. geese control services
  2. Identify experience managing operations and maintenance contracts of laboratory facilities
  3. Identify experience managing operations and maintenance contracts of daycare centers

  Identify the following information for all references:

  1. • • Total number of clients served
       • Contract Number
       • Square footage of managed building.
       • Types of services provided. 
       • Year contract began and ended
       • Service Provided
       • Contract POC contact information 
• Key Personnel (30 pts) —

  Identify the resumes for the following key personnel: Personnel listed in RFP are expected to be the personnel who will be working on this contract.

  1. Project Coordinator
     1. Years of experience in Operation, Maintenance, and Custodial Services
     2. The client they supported
     3. Square Feet of the Facility
     4. Type of Facility
  2. Scheduler
     1. Years of experience as a scheduler
     2. Identify skillsets
        1. Microsoft Office
        2. All Computerized Maintenance Management Systems used
        3. Customer Service skills
  3. Electrician
     1. Years of experience
     2. Years of experience in commercial building
     3. Attach all certifications and licenses
  4. Building Maintenance Technicians
     1. Years of experience
     2. Years of experience in commercial building
     3. Attach all certifications and licenses

  All resumes for the key personnel shall be submitted and include the following:

  1. 1. Full name
     2. Detailed description of the previous five (5) years of employment history, including responsibilities
     3. The names and addresses of the company’s applicants worked for them in the past five (5) years.
• Technical Approach (25 pts) —

  The Offeror shall provide the firm's experience as follows:

  1. Identify how you would handle the management of personnel (prime and subcontractors)
     1. Identify a plan for the change of personnel
     2. Backup staffing procedures
     3. Procedures for Emergency Service (after-hours requests)
        1. including identification of 24/7 points of contact information
     4. Procedures for coordination between the Offeror's PM and WSSC Water's CM
  2. Identify Start-up Plan
     1. Identify a plan to ensure a successful transition within 30 days of award
        1. Provide details and a proposed schedule for the following:
           1. Plan for the transition of services
           2. Onboarding of employees (prime and subcontractors)
           3. Set up of tools and equipment on-site
           4. Walk site locations
  3. Identify Management Plan
     1. Reporting issues/incidents
     2. Safety plan
     3. Corrective action procedures
     4. Quality Assurance, Quality Control Plan
        1. Inspection protocols
        2. Approach to ensure consistent services
  4. Approach and Procedures for the following services:
     1. Electrical work
     2. Plumbing work
     3. Mechanical work
     4. Landscaping services
     5. Trash/Recycle
     6. Pest Control Services
     7. Fire Extinguisher Inspections
     8. Rug Cleaning
     9. Geese Control Services
• Price (10 pts)

Submission Requirements

• MINIMUM QUALIFICATIONS —

  Each Offeror must meet the following minimum qualifications to be considered for the Award:

• Did the Offeror attended the mandatory site visits at both locations and signed the official attendance logs? (required)
• Provides attendee(s) name(s) (required)
• Can the offeror demonstrate experience within the past five (5) years or currently, but no less than three (3) contracts in which services were delivered within a single facility of no less than 270,000 square feet? (required) —

  Each submitted contract must include services covering at least five (5) of the eight required categories: Landscaping, Trash and Recycling, Pest Control, Fire Extinguishers, Rug Cleaning, Geese Control, Indoor Plant Maintenance, Electrical and Plumbing maintenance. 

• Upload verifiable supporting documentation as evidence that must include the following: (required) —
  • Total number of clients served
  • Contract Number
  • Square footage of managed building.
  • Types of services provided. 
  • Year contract began and ended
  • Service Provided
  • Contract POC contact information 
• Does the Offeror meet the following safety performance criteria: Experience Modification Rate (EMR) of less than 1.0; or Current Total Recordable Incident Rate (TRIR) or other incident rate below 100% of the industry average for the applicable NAICS code(s)? (required) —

  If Yes, please upload a verifiable Document

• If No, the Offeror must confirm that it will designate a Safety Representative whose primary responsibility will be accident prevention: (required) —

  Upload the resume of the proposed Safety Representative, including a description of roles/responsibilities demonstrating focus on accident prevention, and their certifications.

• Appendix A: OSDI PARTICIPATION
• Does your firm meet the MBE Optimization of Diverse Business Development Program requirements? (required)
• Provide proof of approve MBE business certifications (required)
• Does your firm meet the SLBE Optimization of Diverse Business Development Program requirements? (required)
• Provide proof of approve SLBE business registrations (required)
• Does your firm meet the MBE/SLBE Optimization of Diverse Business Development Program requirements? (required)
• Provide proof of approve MBE business certifications and/or SLBE business registrations (required)
• Please download and complete the attached OSDI Forms (required) —

  Please download the below documents, complete, and upload.

• Appendix B: CERTIFICATE OF INSURANCE
• Please upload your up to date Certificate of Insurance here (required)
• Appendix C: SUBMISSION FORMS
• Technical Proposal (WITHOUT COST) (required) —

  Please upload your technical proposal here

• CONSENT TO USE OF ELECTRONIC SIGNATURE (required) —

  Please download the below documents, complete, and upload.

• CERTIFIED INSURANCE CONFIRMATION (required) —

  I certify that I will have on file within 10 days of Notice of Award, Certificates of Insurance acceptable to the Commission, meeting all requirements set forth in the Contract Document.

• CONTRACT CERTIFICATION AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• CONSULTANT CONFLICT OF INTEREST AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• IRAN INVESTMENT ACTIVITY CERTIFICATION (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF BIDDER’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF OFFEROR’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• PRICING
• Please upload your pricing here (required)
• REFERENCES —

  Please list 3 references below including the following information:

  1. Name and address of customer.
  2. The name, title, telephone number, and e-mail of customer contact.
  3. Description of the work performed, contract title, contract dates and price range (over or under $________)
• Reference 1 (required)
• Reference 2 (required)
• Reference 3 (required)
• Are you registered in WSSC Water's Supplier Portal? (required)
• Please provide your Supplier Portal identification number (ID): (required)
• Please confirm that you have registered prior to bid submittal (required) —

  Please register at: www.wsscwater.com/supplier.

• Prompt Payment Discount (required)
• Solicitation Purpose? (required)
• RFP purpose? (required)
• IFB Purpose (required)
• General Terms and Conditions? (required)
• How will you be collecting pricing? (required) —

  Select electronic pricing table if providing line items for the vendor to fill out

• Bonding Requirements? (required)
• Please select all relevant insurance types: (required)
• Will you be awarding a single or multiple vendors? (required)
• Will the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause apply? (required) —

  Select yes to show the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause in the attachments

• Identify OSDI's Participation Recommendation (required)
• MBE Bid Price Preference: (required)
• SLBE Bid Price Preference: (required)
• MBE/SLBE Goal (required)
• Select the Optimization of Diverse Business Development Program (required)

Questions & Answers