Citywide Towing & Roadside Services

The City of Orlando’s Procurement and Contracts Division requests Proposals from interested and qualified Proposers to provide Citywide Towing and Roadside Assistance services. The City needs these services and related dispatch capabilities 24 hours a day / 7 days a week / 365 days per year basis in accordance with the terms, conditions, and specifications contained in this Request for Proposal (RFP).  Roadside assistance, towing, storage, and recovery services are needed; including, but not limited to motor vehicle accidents, break downs, code enforcement, and parking violations for the Fleet Management Division, Orlando Fire Department (OFD), Orlando Police Department (OPD), Parking Division, Code Enforcement Division, Orlando Venues, and other City Divisions as needed throughout the City limits.

If the City determines that multiple contracts are needed, the City will award one or more additional contracts to the responsible Proposers. The City has a number and variety of potential customer departments. In order to assure that any ensuing Contracts will allow the City to fulfill current and future requirements, the City reserves the right to award Contracts to multiple companies. The actual utilization of any Contract will be at the sole discretion of the City. The fact that the City may make multiple awards should be taken into consideration by each Proposer.

The City will offer the right of first refusal for incoming jobs on a rotating basis among awarded contractors. A contractor who declines an offer forfeits their place in that contractor rotation. Offers shall generally rotate sequentially; however, the City reserves the right to deviate from the rotation based on contractor performance, availability, workload, emergency conditions, project requirements, or other factors reasonably determined to be in the best interest of the City.

For Proposers seeking to provide services related to Orlando Police Department forensic evidence for towing and recovery services, please see City of Orlando solicitation RFP26-0222.

Background

The City of Orlando is a 111.2 square mile area that covers a total of 71,140 acres. With its central location in the region and the State, Orlando is easily accessible from Interstate 4, Florida's Turnpike, Spessard L. Holland East-West Expressway (SR 408), Central Florida GreenWay (SR 417), and the Beachline Expressway (SR 528).

The Mission of the City of Orlando is to enhance the quality of life in the City by delivering public services in a knowledgeable, responsive and financially responsible manner.

The following link provides a map of the City of Orlando's jurisdictional limits. https://gis.orlando.gov/PDF_Docs/CityWideMaps/CityMap11x17General.pdf

Project Details

• Reference ID: RFP26-0026
• Department: Fleet Management
• Department Head: Jonathan Ford (Fleet Management Division Manager)

Important Dates

• Pre-Proposal Meeting: 2026-07-09T14:00:14.104Z — JOIN THE VIRTUAL PRE-PROPOSAL CONFERENCE. Online: https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_ZGMzNTkwZWEtYzk5Ny00YjU1LTkyYmQtZmIxMThkZDNhOThm%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=677c370a-e53a-4ae1-947e-7136b8581d0f&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true Or, call into the virtual meeting by dialing this phone number: +1 321-247-7568 Once dialed-in and prompted, enter the Conference ID: 626 049 60#

Evaluation Criteria

• Experience of Proposer and Assigned Management Team (35 pts) —

  This criteria will include, but will not be limited to, evaluation of the experience and qualifications of the business and individual members of the business in accomplishing similar services including, but not limited, to Proposer's response to Section 8.7 Proposer's Experience and Section 8.8 Staff Experience

• Operating Plan (35 pts) —

  This criteria will include, but will not be limited to, evaluation of the ability, capacity, and skill of the proposer to perform the scope of work and technical requirements on a timely basis including, but not limited to Proposer's response to Section 8.18 Operations Plan. 

• Veteran Business Enterprise participation in subcontracts (2 pts) —

  This criteria will include, but will not be limited to, evaluation of the information submitted in response to Attachment “F.”

• Price Proposal (28 pts) —

  This criteria will include, but will not be limited to, evaluation of the pricing information submitted in Section 44 - Price Proposal.

Submission Requirements

• ADDENDUM RECEIPT VERIFICATION (required) —

  Respondents must acknowledge all issued addenda by confirming below. Failure to acknowledge may result in a non-responsive submittal.

  The failure of a Respondent to submit/confirm acknowledgment of any addenda that affects price(s), is considered a major irregularity and will be cause for rejection of the Submittal.

  The undersigned acknowledges receipt of all issued addenda:

• CERTIFICATION REGARDING PROHIBITION AGAINST CONTRACTING WITH SCRUTINIZED COMPANIES (required) —

  I hereby certify that neither the undersigned entity, nor any of its wholly owned subsidiaries, majority-owned subsidiaries, parent companies, or affiliates of such entities or business associations, that exists for the purpose of making profit have been placed on the Scrutinized Companies that Boycott Israel List created pursuant to s. 215.4725 of the Florida Statutes, or are engaged in a boycott of Israel.

  In addition, if this solicitation is for a contract for goods or services of one million dollars or more, I hereby certify that neither the undersigned entity, nor any of its wholly owned subsidiaries, majority-owned subsidiaries, parent companies, or affiliates of such entities or business associations, that exists for the purpose of making profit are on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Terrorism Sectors List, created pursuant to s. 215.473 of the Florida Statutes, or are engaged in business operations in Cuba or Syria as defined in said statute.

  I understand and agree that the City may immediately terminate any contract resulting from this solicitation upon written notice if the undersigned entity (or any of those related entities of respondent as defined above by Florida law) are found to have submitted a false certification or any of the following occur with respect to the company or a related entity: (i) it has been placed on the Scrutinized Companies that Boycott Israel List, or is engaged in a boycott of Israel, or (ii) for any contract for goods or services of one million dollars or more, it has been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Terrorism Sectors List, or it is found to have been engaged in business operations in Cuba or Syria.

• Proposer's Certification Form (required) —

  Please download the below document, complete, sign, notarize, and upload.

• Conflict of Interest Disclosure Form (required) —

  Please download the below document, complete, sign, and upload.

• Confidential and/or Proprietary Information Exemption Form (required) —

  Please download the document below, complete, and upload.

• References Form (required) —

  Please download the document below, complete, and upload.

• Human Trafficking Affidavit (required) —

  The Vendor hereby represents, warrants, and certifies that Vendor does not use coercion for labor or services as defined in Section 787.06, Florida Statutes.

  A completed Human Trafficking Affidavit should be included with your Submittal. A contract shall not be awarded to a Respondent who does not submit the form at the time of submittal or within seven (7) days of the date the City requests the form be submitted, if a Respondent fails to return the form with its response. 

  Please download the Human Trafficking Affidavit below, complete, sign, notarize, and upload. 

• Veteran Business Enterprise Participation Form (required) —

  Please download the document below, complete, and upload.

• Pricing Proposal (required) —

  Please download the below documents, complete, and upload.

• Pre-Proposal Meeting Attendance Form —

  Please download the below documents, complete, and upload.

• Pre-Proposal Meeting Attendance Form —

  Please download the below documents, complete, and upload.

• Equipment List (required) —

  Please download the below documents, complete, and upload.

• Tow Operator Listing (required) —

  Please download the below documents, complete, and upload.

• W-9 Form (required) —

  Upload signed copy of Respondent's most current W-9 .

• Proof of Insurance (required) —

  Upload copy of Respondent's Certificate of Insurance.

• Please upload your complete Request for Proposal through the City's e-Procurement Portal (required) —

  Respondents are solely responsible for ensuring that their submittals are complete, uploaded, and submitted in the City's e-Procurement Portal by the due date and time.

• Brief description of services to be provided (required)
• Pre-Proposal Meeting (required)
• Would you like to include the Pre-Proposal Meeting Attendance Form? (required)
• Would you like to include the Pre-Proposal Meeting Attendance Form? (required)
• Is this a One-Time Purchase? (required) —

  If not, you will be prompted to enter contract terms.

• Initial Term (required) —

  It is the intent of the City to award a Contract for a ________ (__) year term

• Renewals (required) —

  The Contract may, by mutual assent of the parties, be renewed for _______ (__) additional _______ (__) month periods

• Total Term (required) —

  up to a cumulative total of ____________months.

• Does "Mandatory Minimum Qualifications" apply? (required) —

  THIS SECTION IS TO BE USED SPARINGLY. PRIOR APPROVAL OF THE CPO IS REQUIRED.

• Do you want to Include Contract Sales Report Language? (required)
• Is this project Federally funded? (required)
• Attaching a Contract to this RFP? (required)
• Are you including a separate Pricing Proposal attachment? (required) —

  Note: If using OpenGov's pricing proposal (built-in), respond "NO"

  If using a separate pricing proposal attachment, respond "YES"