SLED Opportunity · CALIFORNIA · RIVERSIDE TRANSIT AGENCY
AI Summary
Riverside Transit Agency seeks proposals for a comprehensive marketplace research project including surveys, customer journey mapping, and satisfaction analysis to improve transit customer loyalty and experience. Electronic submissions due April 6, 2026.
The Riverside Transit Agency (RTA) seeks to conduct a comprehensive, multi-phase marketplace research initiative to understand customer and non-customer attitudes, evaluate the customer experience and identify opportunities to improve satisfaction and loyalty. This project includes two marketplace surveys, a current-state customer journey map and a final analysis of customer satisfaction and loyalty trends.RTA anticipates the award of a firm-fixed priced contract and is estimated to be awarded in June 2026. Pre-Bid Meeting Information: Yes Online Q&A: Yes Location Information: Department: Purchasing Address: 1825 Third StreetRiverside, California92507 County: Riverside Other Details: Agency may need to hold interviews on the following dates April 20th & 21st, 2026. Please have some availability and flexibility around these days. Notes: https://www.microsoft.com/en-us/microsoft-teams/join-a-meetingMeeting ID: 275 479 728 201 28Passcode: F5B2py7J Special Notices: Electronic Submissions Only – Proposals/Bids/Statements will only be accepted electronically via PlanetBids. No other form of submission will be accepted.Accept/Reject – RTA reserves the right to accept or reject any and all responses, or any item or part thereof; or to waive any informalities or irregularities in responses. RTA shall have the sole discretion to determine the most responsive and responsible offeror/bidder.Request for Clarifications – All requests for clarifications, questions, and comments must be received before the Q&A deadline. If needed, you can attach additional information in the Q&A section.Read Entire Document – The information contained in the Bid Information tab is is an overview of the requirements and does not substitute the details indicated in the entire document in the documents tab. You must read/review the entire document including the Proposed Agreement (if applicable).No Response/Decline Form – Offerors choosing not to submit a proposal/quote/statement are requested to complete and email the “No Response Decline” form only to the Procurement Official listed.Cost File – For the Cost File, upload the Price Form(s)/Bid Schedule.Response File – For the Response file, upload the Technical Proposal. If submittal is in response to a Request for Qualifications, upload Division 1 documents for the Response file.Save Periodically – Saving your information periodically will help prevent loss of data in case of power or internet connection failure and can speed up the submittal processing time.eBid Submissions – All eBids must be fully uploaded and received prior to the due date and time, PACIFIC TIME. Once an eBid is accepted, a confirmation pop-up will display indicating "Bid Successfully Submitted" and an email confirmation which includes the date and time the eBid was submitted will be sent automatically to the email address registered on the vendor account.Required Documents – It is the responsibility of the Offeror/Bidder/Respondent to check all areas of the solicitation post before submission. Specifically, be sure to review the applicable Response Types in the Bid Information tab and the Documents, Q&A, Addenda & Email tabs.Acceptable forms of Financial Documentation – Audited financial statements, Dun and Bradstreet Business Information report, Filed Federal tax return for immediately preceding tax year, or One-page CPA summary.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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