Development Review Team Customer Service Training

Background

The Sacramento County Community Services Agency provides a wide range of services that support constituents and the built environment of Sacramento County, including the review and oversight of land development activities. The agency’s Development Review Team is composed of approximately 250 staff across three departments: Community Development, Transportation, and Water Resources. This team is responsible for overseeing land development projects and related activities, including planning, permitting, and construction inspections for residential and commercial development throughout the unincorporated County.

Guided by direction from the Board of Supervisors and the Office of the County Executive, the Development Review Team set out to improve the customer service experience in pursuit of the team’s larger goal of becoming the best place to build in the region. Throughout 2025, the Development Review Team spent considerable time and energy defining the customer service culture for which the team would like to be known. More information about the process and outcomes of the Team’s culture-defining efforts can be viewed in Attachment C.

Project Details

• Reference ID: 98450
• Department: County Executive
• Department Head: David Villanueva (County Executive)

Important Dates

• Questions Due: 2026-05-15T00:00:00.000Z

Evaluation Criteria

• Relevant Experience and Qualifications (30 pts)
• Qualifications of the Individual(s) Who Will Provide the Service (30 pts)
• Training Delivery Methodologies and Instructional Approach (20 pts)
• Cost (15 pts)
• References (5 pts)

Submission Requirements

• Certification of Independent Contractor Status (required) —

  "I hereby certify that the Contractor/Consultant firm employs five or more full-time employees. “Full-time”, as defined by the Internal Revenue Service, means persons employed for 20 or more hours per week, and excludes temporary employees whose term of employment will be less than one (1) month. This certification satisfies the Internal Revenue Service criteria for treatment of the above-named consultant as an independent contractor, not an employee for tax withholding purposes."

• Contractor Certification of Compliance, part 1 (required) —

  WHEREAS it is in the best interest of Sacramento County that those entities with whom the County does business demonstrate financial responsibility, integrity and lawfulness, it is inequitable for those entities with whom the County does business to receive County funds while failing to pay court-ordered child, family and spousal support which shifts the support of their dependents onto the public treasury.

  Therefore, in order to assist the Sacramento County Department of Child Support Services in its efforts to collect unpaid court-ordered child, family and spousal support orders, the following certification must be provided by all entities with whom the County does business:

  Contractor/Consultant hereby certifies that either:

• Contractor Certification of Compliance, part 2 (required) —

  New Contract/Consultant shall certify that each of the following statements is true:

  a. Contractor/Consultant has fully complied with all applicable state and federal reporting requirements relating to employment reporting for its employees; and

  b. Contractor/Consultant has fully complied with all lawfully served wage and earnings assignment orders and notices of assignment and will continue to maintain compliance.

  NOTE: Failure to comply with state and federal reporting requirements regarding a Contractor's employees or failure to implement lawfully served wage and earnings assignment orders or notices of assignment constitutes a default under the contract; and failure to cure the default within 90 days of notice by the County shall be grounds for termination of the contract. Principal Owners can contact the Sacramento Department of Child Support Services at 1-866-901-3212, by writing to P.O. Box 269112, Sacramento, 95826-9112, or via the Customer Connect website at www.childsup.ca.gov .

   

• Iran Contracting Act Certification (required) —

  (California Public Contract Code, sections 2202-2208)

  When responding to a bid or proposal or executing a contract or renewal for a County of Sacramento contract for goods or services of $1,000,000 or more, a vendor must either:

  1. certify it is not on the current list of persons engaged in investment activities in Iran created by the California Department of General Services (“DGS”) pursuant to Public Contract Code section 2203(b) and is not a financial institution extending twenty million dollars ($20,000,000) or more in credit to another person, for 45 days or more, if that other person will use the credit to provide goods or services in the energy sector in Iran and is identified on the current list of persons engaged in investment activities in Iran created by DGS; or
  2. demonstrate it has been exempted from the certification requirement for that solicitation or contract pursuant to Public Contract Code section 2203(c) or (d).

  To comply with this requirement, please select one of the options below. Please note: California law establishes penalties for providing false certifications, including civil penalties equal to the greater of $250,000 or twice the amount of the contract for which the false certification was made; contract termination; and three-year ineligibility to bid on contracts. (Public Contract Code section 2205.)

  OPTION #1 - CERTIFICATION

  I certify I am duly authorized to execute this certification on behalf of the vendor/financial institution, and the vendor/financial institution is not on the current list of persons engaged in investment activities in Iran created by DGS and is not a financial institution extending twenty million dollars ($20,000,000) or more in credit to another person/vendor, for 45 days or more, if that other person/vendor will use the credit to provide goods or services in the energy sector in Iran and is identified on the current list of persons engaged in investment activities in Iran created by DGS.

  OPTION #2 – EXEMPTION

  Pursuant to Public Contract Code sections 2203(c) and (d), a public entity may permit a vendor/financial institution engaged in investment activities in Iran, on a case-by-case basis, to be eligible for, or to bid on, submit a proposal for, or enters into or renews, a contract for goods and services. If you have obtained an exemption from the certification requirement under the Iran Contracting Act, please select "EXEMPTION" below, and attach documentation demonstrating the exemption approval with your electronic submission.

• SAM.gov Unique Entity ID (UEI) (required) —

  Provide your SAM.gov Unique Entity ID (UEI). If your firm does not have a UEI, go to: https://sam.gov/content/entity-registration to obtain one. 

• Proposal (with cost proposal) - 15 pages maximum (required) —

  Upload your complete Proposal here. Include your cost proposal in this section.

• Confidential sections of proposal (if applicable) —

  The County will treat all information submitted in a proposal as available for public inspection once the County has awarded a contract. If you believe that you have a legally justifiable basis under the California Public Records Act (Government Code section 6250 et. seq.) for protecting the confidentiality of any information contained within your proposal, you must identify any such information, together with the legal basis of your claim in your proposal, and present such information in this section as part of your proposal response package. The final determination of whether the County will assert a proposer's claim of confidentiality shall be at the sole discretion of the County. Click "file upload" below to upload any proposal documents you consider to be confidential documents.

• Proposed Contract Exceptions —

  If proposing any exceptions to the County's Sample Contract, upload a redlined revision of the Sample Contract attached to this solicitation here. Any submissions are for negotiation purposes only.
  
  If no exceptions are proposed, please skip this question.

• Provide the full contact name, title, and e-mail of the signatory for your firm. Provide contact information for the contract manager for your firm in order to distribute contract documents, including other recipients requiring a copy, if awarded. (required) —

  Signatory: name, title, email

  Contract manager/admin: name, phone, email

• PaymentWorks Contact (required) —

  Please provide the name and e-mail for a finance point-of-contact for your firm that will receive an invitation to complete the vendor registration process on the County's PaymentWorks portal.

  To clarify, if you are set-up with other agencies using PaymentWorks, that information is not available to the County, so you must complete this process for the County.

• Evaluation criteria weights (required) —

  Do you want to show evaluation criteria scores/weights in the solicitation? This question refers to the points or weights given to each criterion, not the actual scores that the evaluation panel assigns during evaluation.

• Electronic pricing table (required) —

  Are Proposers responding to an electronic pricing table?

  Select "yes" if you are providing a pricing table or template as part of your solicitation.

  Select "no" if you are asking Proposers to submit their own hourly rate sheet.

• Will the contract amount exceed $1,000,000.00? (required) —

  If "yes" Proposers will be required to complete the Iran Contracting Act Certification.

• Will federal funds be used for this agreement? (required)
• Contracting entity (required) —

  Is this a County or SCWA solicitation?