SLED Opportunity · TEXAS · DALLAS FORT WORTH INTERNATIONAL AIRPORT
AI Summary
Dallas Fort Worth International Airport seeks a Customer Experience consultant with aviation operations expertise for a 6-month contract to support the Integrated Operations Center. Quotes due June 19, 2026, via online portal only.
The Dallas Fort Worth International Airport Board (Airport Board) seeks an experienced Customer Experience (CX) consultant with a background in aviation operations and customer experience to work on site and remotely with the Integrated Operations Center (IOC) for six months as described within the attached Specifications. The contract term is six (6) months. The SBE Goal for this contract is 0 %. QUOTES must be submitted through dfwairport.bonfirehub.com and WILL NOT be accepted via email or mail. Quotes will be accepted until 2:00 pm (Central Time) on June 19, 2026. Responses must be received by the above stated date and time. This solicitation is being conducted in accordance with Texas Local Government Code Title 8, Subtitle A, Chapter 252.
| Status | Event Name | Location | Description | Dates | Mandatory |
|---|---|---|---|---|---|
| Ongoing | Open Date | Online Portal | Posting date for the Opportunity | Jun 1st 2026, 10:00 AM CDT | N/A |
| Upcoming | Questions Due Date | Online Portal | Deadline to submit Questions | Jun 8th 2026, 2:00 PM CDT | N/A |
| Upcoming | Close Date | Online Portal | Deadline for Submissions | Jun 19th 2026, 2:00 PM CDT | N/A |
Note: Template files for the items below (BidTables, Questionnaires) are available in the Attachments section of this opportunity.
| Name | Type | # Files | Requirement | Instructions | Actions |
|---|---|---|---|---|---|
| DFW18214 - CX Consultant for IOC Operations Project (BT-13DG) | BidTable: Excel (.xlsx) | 1 | Required | You will need to fill out the provided Response Template for this BidTable. | Download |
| Information Questionnaire (Q-06MX) | Questionnaire: Excel (.xlsx) | 1 | Required | You will need to fill out the provided Response Template for this Questionnaire. | Download |
| Business Disclosure Form | File Type: PDF (.pdf) | Multiple | Required | ||
| Endorsement Form | File Type: PDF (.pdf) | Multiple | Required | ||
| W-9 | File Type: PDF (.pdf) | Multiple | Required | ||
| Risk Forms | File Type: PDF (.pdf) | Multiple | Required | ||
| Relevant Experience | File Type: PDF (.pdf) | Multiple | Required | ||
| Statement of Work | File Type: PDF (.pdf) | Multiple | Required | ||
| References | File Type: PDF (.pdf) | Multiple | Required | ||
| Resumes | File Type: PDF (.pdf) | Multiple | Required | ||
| Additional Documentations | File Type: PDF (.pdf) | Multiple | Optional |
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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