Emergency Shelter Operator

The purpose of the RFP is to solicit sealed proposals to establish a contract through competitive negotiations for the procurement of Operation and Management of an Emergency Shelter in City of Santa Fe.

The City is seeking to procure a qualified operator to manage this low-barrier, 24-hour shelter. The selected contractor will be responsible for day-to-day operations, maintaining a safe and respectful environment, and coordinating service delivery and housing navigation for shelter clients. 

The shelter will continue to operate at 2801 Cerrillos Road on an interim basis while the City evaluates the long-term viability of the current site and explores future facility options. 

From a holistic perspective, the City of Santa Fe’s Youth and Family Services Division is seeking shelter and housing solutions to address homelessness in our community in a variety of ways. Over recent years, the City has advanced a concerted, multi-pronged effort to address encampments, increase emergency shelter beds and provide robust, supportive services for the City’s increasing homeless population.  

Background

The City of Santa Fe (“City”) owns and operates a facility located at 2801 Cerrillos Road, which has been repurposed as an emergency shelter to serve individuals experiencing homelessness. This facility functions as a low-barrier, congregate shelter with a capacity of up to 100 adult clients. 

The shelter primarily serves individuals with high and complex needs, including those experiencing serious mental illness (SMI), substance use disorders (SUD), and individuals who are formerly incarcerated or other heightened risk factors. The City has prioritized this population as part of its broader commitment to providing care and stabilization services for the most vulnerable members of the community. 

Through this program, the City aims to ensure access to safe, dignified, and consistent emergency shelter while supporting pathways to stability. This includes connections to case management, behavioral health services, income supports, and permanent housing opportunities. 

The City is seeking to procure a qualified operator to manage this low-barrier, 24-hour shelter. The selected contractor will be responsible for day-to-day operations, maintaining a safe and respectful environment, and coordinating service delivery and housing navigation for shelter clients. 

The shelter will continue to operate at 2801 Cerrillos Road on an interim basis while the City evaluates the long-term viability of the current site and explores future facility options. 

From a holistic perspective, the City of Santa Fe’s Youth and Family Services Division is seeking shelter and housing solutions to address homelessness in our community in a variety of ways. Over recent years, the City has advanced a concerted, multi-pronged effort to address encampments, increase non congregate shelter beds and provide robust, supportive services for the City’s increasing homeless population.  

These collective efforts reflect the City’s ongoing commitment to aid vulnerable populations in our community and provide comprehensive, dignified solutions to the homelessness crisis.  

Project Details

• Reference ID: FY26-HSRFP-087
• Department: Youth & Families
• Department Head: Lia Salaverry (Youth & Family Division Director)

Important Dates

• Questions Due: 2026-04-22T23:00:00.000Z
• Answers Posted By: 2026-04-24T23:00:00.000Z
• Pre-Proposal Meeting: 2026-04-20T16:00:00.000Z — https://teams.microsoft.com/l/meetup-join/19%3ameeting_NjJiY2I0ZmMtMmRkYS00YjEwLTk4NzAtZmY4M2ZmM2JjNmZj%40thread.v2/0?context=%7b%22Tid%22%3a%2277b69f5a-55ed-4363-8616-4867b0bc707f%22%2c%22Oid%22%3a%228d3a19bb-3961-4588-8915-1014f4def1c1%22%7d

Evaluation Criteria

• Cover Letter (10 pts) —

  Points will be awarded based on a scale of 1-10 based on the organizations ability to deliver the scope and on the effectiveness and clarity of cover letter.

• Narrative (30 pts) —

  Points will be awarded based on a scale of 1-30 based on the effectiveness and clarity of the description and the ability of the proposed project to meet the scope.

• Staff & Organization Experience (25 pts) —

  Points will be awarded based on a scale of 1-25 based on the proposer's ability to prove the organizations effectiveness in delivering the work proposed.

• Letters of Recommendation (25 pts) —

  Points will be awarded based on a scale of 1-25 based on proven, effective partnerships.

• Project Cost Proposal (10 pts) —

  The evaluation of each Offeror’s cost proposal will be conducted using the following formula:

  Lowest Responsive Cost / Offeror’s Cost x Available Points (10) = Each Offerors Points

   

• Local Preferences (6 pts) —

  City of Santa Fe Local Preference(s)

Submission Requirements

• NM Business Tax Identification Number (NMBTIN) fka CRS
• Identify the individual(s) authorized by the organization to contractually obligate to queries on behalf of this Offeror: (required) —

  Please provide the following:

  • Name
  • Title
  • Email
  • Telephone Number
• Identify the individual(s) authorized by the organization to negotiate to queries on behalf of this Offeror: (required) —

  Please provide the following:

  • Name
  • Title
  • Email
  • Telephone Number
• Identify the individual(s) authorized by the organization to clarify/respond to queries on behalf of this Offeror: (required) —

  Please provide the following:

  • Name
  • Title
  • Email
  • Telephone Number
• Will you require the use of subcontractors? (required)
• Subcontractors (required) —

  Please provide a list of subcontractors who will be used in the performance of any resultant contract.

• Describe any relationship with any entity (such as the City of Santa Fe, State Agency, reseller, etc. that is not a subcontractor(s) listed above), if any, which will be used in the performance of any resultant contract. (required) —

  N/A, None, Does not apply, etc. are acceptable responses to this item.

• RFP Acknowledgement (required) —

  By clicking "Please confirm" below, the Authorized Signatory attests to the accuracy and veracity of the information provided on this form, and explicitly acknowledges the following:

  • On behalf of the submitting-organization, I accept the Conditions Governing the Procurement, as required of this RFP;
  • I concur that submission of our proposal constitutes acceptance of the Evaluation Factors contained in Section "Evaluation" of this RFP; and
  • I acknowledge receipt of all amendments to this RFP, if any. 
• Campaign Contribution Disclosure Form (required) —

  Please download the below documents, complete, and upload.

• Conflict of Interest Statement Acknowledgement (required) —

  The City of Santa Fe policy is to prevent personal or organizational conflict of interest, or the appearance of such conflict of interest, in the award and administration of City contracts and Purchase Orders.

  The Offeror shall comply with all applicable provisions of the Governmental Conduct Act, Chapter 10, Article 16 NMSA 1978 and include a full disclosure of all potential organization conflicts of interest in the Proposal.

  By clicking "Please confirm" below, the Operator and each key personnel certifies that they have read and understand the City’s policy regarding conflict of interest and the CFR.  If there is a conflict with the Project, then the Operator and known key personnel needs to describe the conflict.

  The Operator agrees that, if after award, an organizational conflict of interest is discovered, the Operator makes an immediate and full written disclosure to the City that includes a description of the action that the Operator has taken or proposes to take to avoid or mitigate such conflicts. If an organizational conflict of interest is determined to exist, the City may, at its discretion, cancel the contract for the Project. If the Operator was aware of an organizational conflict of interest prior to the award of the contract and did not disclose the conflict to the City, the City may terminate the contract for default.

  The City may disqualify an Offeror if any of its key personnel belong to more than one Submitter organization/firm.

  By clicking "Please confirm" below, I certify that I/We have no personal or financial interests and no present employment or activity which would be incompatible with this firm’s participation in any activity related to the RFP or execution of the awarded Emergency Shelter Operator. For the duration of this firm’s involvement in the Emergency Shelter Operator contract, this firm agrees not to accept any gift, benefit, gratuity or consideration, or begin a personal or financial interest in a party who is bidding and/or proposing, or associated with a bidder and/or Offeror on the Emergency Shelter Operator contract.

  I certify that this firm will keep all Emergency Shelter Operator contract information confidential and secure. This organization will not copy, give, or otherwise disclose such information to any other person unless the City of Santa Fe has on file a confidentiality agreement signed by the other person, and the disclosure is authorized and necessary to the Emergency Shelter Operator contract. I understand that if this firm leaves this Emergency Shelter Operator contract before it ends, this firm must keep all contract information confidential. I agree to follow any instructions provided by the City relating to the confidentiality of the Emergency Shelter Operator contract information. I fully understand that any unauthorized disclosure made by this firm may be a basis for civil or criminal penalties. I agree to advise the City’s Procurement Officer, at 505-955-6432 immediately in the event that I or another person within this organization either learn or have reason to believe that any person who has access to the Emergency Shelter Operator contract confidential information has or intends to disclose that information in violation of this agreement.

  The above information is subject to verification by the City of Santa Fe. If the City finds a misrepresentation, the bid may be automatically disqualified from the procurement process or the contract may be canceled.

• Non-Collusion Affidavit (required) —

  Please download the below document, complete, and upload.

• Draft Contract —

  Please download the below document, redlined if needed and upload.

• Proposal Content
• Cover Letter (required) —

  Offeror must upload Cover Letter here.

• Narrative (required) —

  Offeror must upload their Narrative here.

  Multiple files are allowed if the Offeror requires a Confidential Proposal for submission.

• Organization Experience & Qualifications (required) —

  Offeror must upload their Organization Experience & Qualifications here. Multiple files allowed.

• Letters of Recommendation/References (required) —

  Offeror must upload their Letters of Recommendation here. Multiple files allowed.

• Project Cost Proposal (required) —

  Please download the below document, complete, and upload.

• Local Preferences —

  To qualify for a local preference, an offeror must attach a state of New Mexico Taxation and Revenue Department-issued, Resident Business certification of eligibility to its bid or proposal, showing that the business is located within the Santa Fe municipal limits. If an offer is received without a copy of the appropriate State of New Mexico Taxation and Revenue Department issued Business Registration Certificate, the preference will not be applied. A valid resident business certificate is issued by the Taxation and Revenue Department pursuant to NMSA 1978, Section 13-1-22

  Multiple files allowed.

• Do you understand that your Proposal may be disqualified if you fail to meet any of the RFP's requirements? (required)
• Brief Description of Service(s)/Product(s) (required)
• Piggyback Clause (required) —

  Select Yes to permit other government entities to use the resulting contract. Select No if you do not wish to authorize use of the resulting contract by other government entities.

• Resulting award for contract (required)
• Which apply to your project? (required)
• Pre-Proposal Meeting Attendance Required? (required)
• Address for Site Visit (required)
• Will this project be federally funded? (required)
• Pricing (required) —
  • Choose Option 1 when you have set line items, for example:
    • This is a quote for goods or commodities.
    • This is a public works bid, with a pricing table that can be uploaded into OpenGov Procurement from an Excel spreadsheet.
    • Seeking services for hourly rate schedules.
  • Choose Option 2 when you need vendors to provide you with the line items.