SLED Opportunity · MARYLAND · MARYLAND
AI Summary
Maryland DHS seeks hardware maintenance services for scanners, printers, and UPSs across 60+ offices to ensure operational continuity, security compliance, and rapid incident response under three one-year contracts.
The Department of Human Services (DHS) must procure hardware maintenance services to ensure continued operation of external IT devices that support mission-critical programs across over 60+ offices. With many of the equipment (scanners, printers, UPSs) now unwarranted, failures pose serious risks of service disruption, increased costs, and security vulnerabilities. Procuring these services provides DHS with predictable, cost-effective, and statewide coverage for repair and replacement, backed by strict Service Level Agreements (SLAs) that guarantee rapid response for critical incidents. This contract—structured as three one-year agreements ensures continuity of operations, compliance with state and federal security standards, and reliable support that protects both agency productivity and service delivery to Maryland’s most vulnerable citizens.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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