Juvenile and Adult Electronic Monitoring

Q (No subject): Could the County please identify the current vendor providing Juvenile and Adult Electronic Monitoring services referenced in this RFP?

A: The County uses Satellite Tracking of People LLC for Juvenile and Adult electronic monitoring services. This vendor partners with SCRAM for transdermal alcohol monitoring services.

Q (No subject): Could you please share what the current contracted daily rates are for the different technologies listed below? - one-piece GPS - wrist-worn device - transdermal alcohol monitoring - breath alcohol monitoring.

A: One-piece GPS: BLUtag (one-piece GPS Device) $2.85 per Client, per day Wrist-worn device: The County does not currently utilize a wrist-worn device at this time and are exploring this option. Transdermal alcohol monitoring: SCRAM (transdermal alcohol monitoring unit) - $6.70 per day Breath alcohol monitoring: SoberTrak (Breath alcohol monitoring unit) $3.60 per day

Q (Regarding page 5, Section – Minimum Contractor Requirements, Item J): Could the County please provide the number of devices—by technology type (one‑piece GPS, one‑piece charger, wrist‑worn device, transdermal bracelet, transdermal base station, breath alcohol devices)—that were reported lost, intentionally damaged, or stolen in calendar year 2025 and year‑to‑date 2026? This information is essential for proposers to prepare competitive pricing, and the current vendor should reasonably be able to track these metrics.

A: In 2025 the department had six (6) GPS devices, and two (2) transdermal devices that were lost or stollen. Proposals may include an optional cost plan that outlines pricing both with and without the vendor assuming responsibility for lost, stolen, or damaged devices.

Q (Regarding page 6, Section – Minimum Contractor Requirements, Item P): This section states that no portion of the contract may be subcontracted. However, the sample Professional Services Agreement includes provisions allowing subcontractors that meet insurance, indemnification, and County policy requirements. Could the County please confirm whether subcontractors are prohibited under this contract?

A: The County will consider the use of a proposed subcontractor when such arrangements serve the County’s best interest and when the proposal provides sufficient justification for this need.

Q (Regarding page 6, Section – One‑Piece Device Requirements, Item P): This section states that a specific feature must activate upon zone violations. We have several questions: Is this requirement intended to apply to inclusion zone violations? If inclusion zones are included, could the County clarify the purpose, particularly given that extended inclusion violations may unnecessarily drain device battery life? We understand the need for this feature in exclusion zones but would like clarification for inclusion zones, including whether the intent is to increase point collection. Do officers respond immediately to inclusion zone violations?

A: Yes, the County intends to monitor inclusion zone violations. This feature is used for clients supervised on Home Detention, County Parole, or juveniles on court‑ordered curfews. The alert helps notify the client of the violation and provides notification to the assigned officer, as determined by the response protocol. Officers have responded immediately to inclusion zone violations.

Q (Regarding pages 8–9, Section – Optional Wrist‑Worn GPS Device (non‑mandatory)): Does the County currently utilize wrist‑worn GPS devices? If so, what types of defendants/probationers are typically assigned to this device type? Is the County currently using, or does it plan to use, this device type for lower‑risk participants?

A: The County does not currently utilize wrist-worn GPS devices. Moderate and lower risk clients are a primary target group for wrist‑worn GPS devices.

Q (Regarding pages 10–11, Section – Web Presence and Accessibility): The RFP requires the web‑based user interface to comply with WCAG 2.1 Level AA. We have a few questions: Is this accessibility requirement intended to benefit program participants, system users (officers and staff), or both? If it applies to participants in the County’s electronic monitoring program, what specific functions or elements does the County expect to be participant‑accessible? If intended for participants, does the County require visual and audible alerts to be available within the interface?

A: This requirement ensures compliance with Title II of the Americans with Disabilities Act (ADA). This applies to public‑facing documents, reports, or applications, etc. that require review by the public or program participants.

Q (Regarding page 23, Evaluation Criteria Table – Item 2: Approach to Scope of Work (35 points)): Since this section carries the highest point value, we want to ensure our response aligns with County expectations. Pages 20–21 describe eight required proposal elements. Item 4 (Company History, Experience, Qualifications, and Approach to Scope of Work) instructs proposers to fully describe how proposed services will meet the Scope of Work. Would the County prefer: A point‑by‑point response addressing each requirement listed in the Scope of Work (pages 6–12) or a summary narrative demonstrating overall compliance?

A: A point-by-point response is preferred but not required.

Q (Regarding page 23, Evaluation Criteria Table – Item 3): We have the same question as above for this section—would the County prefer a point‑by‑point response or a narrative summary?

A: A point-by-point response is preferred but not required.

Q (Regarding page 24, Insurance Requirements): Does the County require proposers to submit a Certificate of Insurance (ACORD form) demonstrating current compliance with Exhibit C of the sample PSA? Or should proposers simply mark “yes” on page 29 of the Vendor Submission section of the portal?

A: A certificate does not need to be submitted with the proposal.

Q (Budget): Does the County have a budget that they'd like to share for the program?

A: No

Q (Regarding pages 8–9, Section – Optional Wrist‑Worn GPS Device (non‑mandatory)): As it is not mandatory, and if proposers do have or wish to provide a response to this, this will not reflect against their evaluation, correct?

A: The County is interested in learning about alternative form‑factor GPS monitoring devices, including wrist‑worn GPS devices, that may be suitable for certain participants. This is not a mandatory requirement at this time. During the Product Demonstration phase, the County will review all additional technologies presented.

Q (No subject): What alcohol and location monitoring devices is the County currently using?

A: Please refer to the response to Question 2.

Q (No subject): How many participants are currently enrolled in the County’s electronic monitoring programs?

A: As of 3/25/26, the County is monitoring 28 clients using one-piece GPS devices and 28 clients with transdermal alcohol devices.

Q (No subject): What proportion of program participants are assigned to GPS monitoring versus alcohol monitoring?

A: Please refer to the response to Question 14.

Q (No subject): What price points is the County currently paying for each type of monitoring device?

A: Please refer to the response to Question 2.

Q (No subject): How many officers are currently using the monitoring software?

A: ~65

Q (No subject): Section D–F of the Monitoring Center Requirements states that “monitoring services are to be provided by the vendor 24 hours a day, seven days a week, for all participants.” Given the additional requirements in this section (system redundancy, data maintenance and retention, violation notification, and a secure monitoring center with staff physically present), could the County please clarify whether “monitoring services” refers to: Continuous system availability and equipment/data monitoring through the vendor’s data center, and/or access to live vendor personnel (e.g., helpdesk/monitoring center staff), —or— active case monitoring and after-hours supervision actions for all participants?

A: The 24‑hour services encompass active case monitoring (e.g., notifying an on‑call officer when a tamper alarm is triggered for a specific client) and customer support services.

Q (No subject): How are alerts currently managed and prioritized?

A: Alerts are managed through a monitoring protocol that classifies violation types and assigns responses based on both the participant’s assessed risk level and the severity of the violation.

Q (No subject): What price point is the County paying for its current monitoring center services and what specific services are used?

A: The cost of this service in included in the equipment price. Technicians receive designated event notifications and manage these according to established protocols. They are also available 24/7 to provide customer support, assist with web‑based services, review violations, and close out events when necessary.

Q (No subject): Which reporting capabilities and specific reports are most important for probation staff?

A: Please refer to the RFP for information on required reports.

Q (No subject): Given that recent and ongoing statewide budget shortfalls have affected staffing and management capacity for many agencies, would the County be open to an enhanced service offering that adds value through additional support such as installation and removal assistance, equipment maintenance, and inventory management?

A: This question is beyond the scope of this RFP.

Q (No subject): How many new participants are typically enrolled each week, and are there specific enrollment days or schedules?

A: Enrollment numbers fluctuate weekly. As of 3/25/26, the County has 28 clients on GPS monitoring and 28 clients on transdermal alcohol devices. The County does not operate with fixed enrollment days or a set schedule. The County requires the capability to enroll clients seven days a week.

Q (No subject): Does the County anticipate vendor-managed alert monitoring or officer-managed alert monitoring under this program?

A: Both

Q (One-Piece Device Requirements): Regarding the one-piece device requirements, could the County please provide a list of an average monthly value for all equipment currently in use along with current daily rates for all equipment?

A: Please refer to the response to Question 2. Last year, the County had an average of 39 active GPS devices and 30 active transdermal alcohol devices each month.

Q (Optional Wrist-Worn GPS Device (Non-Mandatory)): Regarding wrist-worn device requirements, could the County please provide a list of an average monthly volume for all equipment currently in use along with current daily rates for all equipment?

A: The County does not currently have a wrist-worn device option.

Q (Alcohol Testing Requirements): Regarding alcohol testing requirements, could the County please provide a list of an average monthly volume for transdermal and alcohol breath detection currently in use, along with current daily rates for all equipment?

A: Please refer to the response to Question 2 for pricing and the response to Question 14 for average number of devices in use. The County has an option for breath detection devices, but this service is not currently utilized.

Q (Lost, damaged, and/or stolen devices): Over the past year (approximately), what would you estimate to be the number of units that were lost or damaged? • GPS • RF Beacons • Alcohol (transdermal) • Alcohol (BAC)

A: Please refer to the response to Question 3.

Q (Current Vendor(s)): Who is the current incumbent vendor(s) for the following electronic monitoring technologies? • GPS • RF Beacons • Alcohol (transdermal) • Alcohol (BAC)

A: Please refer to the response to Question 1.

Q (Device Usage): On average, how many electronic monitoring units are in use on a monthly basis? • GPS • RF Beacons • Alcohol (transdermal) • Alcohol (BAC)

A: Please refer to the response to Question 25.

Q (Daily rates): What are the current daily rates for electronic monitoring technology? • GPS • RF Beacons • Alcohol (transdermal) • Alcohol (BAC)

A: Please refer to the response to Question 2. In addition, Blu+BLUbox (RF monitoring device) or BluBand/BLUhome cellular rate = $2.20 per client, per day. The County does not currently use RF devices.

Q (Minimum Contractor Qualification, item "O"): Requirement: “Contractor software must have the ability to customize responses and interventions for participants on electronic monitoring to meet community safety needs for clients assessed as high-risk.” Questions: Could the County please provide additional detail or examples regarding this requirement so that vendors may better understand the specific expectations and operational needs?

A: The software should allow the County to adjust client risk levels, which will help determine appropriate responses to different types of violations. Response options should minimally include phone calls to clients, phone calls to the assigned officer, emails, text messages, and, in severe cases, calls to the county dispatch operator.

Q (Minimum Contractor Qualifications section, item “P"): Requirement: no portion of the contract may be subcontracted, including, but not limited to, monitoring equipment, operation of central monitoring systems, and customer support. Questions/Clarification: Given that many leading electronic monitoring providers rely on established manufacturing partners and specialized technology providers to deliver best-in-class equipment, ensure rapid innovation, and maintain supply chain stability, this requirement may unintentionally limit both competition and the County’s range of available solutions. As written, it could significantly reduce the number of qualified vendors able to respond, thereby limiting the County’s ability to evaluate a broad set of proven, industry-leading technologies. Would the County consider revising or clarifying this requirement—particularly as it relates to monitoring equipment—to allow for industry-standard partnerships, provided the prime contractor retains full responsibility, accountability, and overall service performance?

A: The County will consider the use of a proposed subcontractor when such arrangements serve the County’s best interest and when the proposal provides sufficient justification for this need.

Q (Customer Service and Support, item “C”): Requirement: In the event that Vendor personnel do not have a web-enabled computer available, customer support shall also include client status checks and necessary updates to events schedule (County personnel will normally have access to a web-enabled computer). Question: Does the county mean, “County personnel” as the “Vendor Personnel” will always have access to a web-enabled computer?

A: Yes, this was an administrative error. The RFP should read: "County Personnel."

Q (Contract/General): Given that electronic monitoring programs often utilize multiple technologies (e.g., GPS tracking, alcohol monitoring, RF curfew monitoring, and other specialized tools), would the County consider awarding contracts to multiple vendors by technology category rather than making a single award? This approach can allow the County to select best-in-class solutions for each monitoring need, increase competition among providers, and ensure the County has access to the most advanced and specialized technologies available.

A: The County is open to awarding more than one contract if doing so is determined to be in the County’s best interest. The County will consider the use of a proposed subcontractor when such arrangements serve the County’s best interest and when the proposal provides sufficient justification for this need.

Q (No subject): 1. When agency personnel call the vendor’s customer support number, the call must be answered directly by a human customer support representative. • For compliance purposes, it is standard practice for companies to answer calls with an automated announcement stating that the call is being recorded. • For this reason, we respectfully request that this requirement be modified as follows: When agency personnel call the vendor’s customer support number, the call must be directed to a customer service representative without having to navigate through any menu options.

A: The County will accept this proposed modification.

Q (No subject): 2. What is the average number of units in use each day by equipment type?

A: Last year, the County had an average of 39 active GPS devices and 30 active transdermal alcohol devices each month.

Q (No subject): 3. What is the current contracted daily rate for all equipment by make and model?

A: Please refer to the responses to Questions 2 and 31.

Q (No subject): 4. What is the average length of time a participant is on GPS monitoring? Alcohol monitoring? Mobile App monitoring?

A: For GPS: Adult clients were monitored for an average of 91 days, and Juvenile clients were monitored for an average of 23 days. Note: The juvenile average is conservative as a result of our Camp program, which allows for single-day home passes.

Q (No subject): 5. On average, how many activations (installations) do you have per month per equipment type?

A: Please refer to the responses to Questions 23.

Q (No subject): 6. On average, how many deactivations do you have per month per equipment type?

A: In 2025, the County averaged 40 GPS deactivations per month and 35 transdermal alcohol device deactivations per month.

Q (No subject): 7. How many devices have been lost, stolen, or damaged within the past 12 months by type?

A: Please refer to the responses to Questions 3.

Q (No subject): 8. We have found that sometimes, perhaps because proposers do not ask a question clearly enough, the answers are unclear. Upon release of Napa County’s initial answers to questions, will proposers be permitted to ask additional clarification questions if they do not fully understand the initial answers?

A: No, the RFP Calendar of Events does not include a second Question/Response phase.

Q (No subject): 9. How many locations require initial training services? How many officers/staff will be trained at each location?

A: Two locations: Napa County Juvenile Probation and Adult Probation. Approximately 65 officers will require training.

Q (No subject): 10. Since monitoring center staffing factors heavily into vendor costs, we request clarification of the monitoring services required. For example, is the County requesting the additional provision of direct manual outbound calls from the monitoring center staff to either participants or officers? a. If the answer is yes, who is to be contacted by telephone? The officer, the participant, or both? b. Which alert notifications must be provided via a phone call? c. For each of the alerts that require a phone call, approximately how many alarms are generated each month? d. Can you please provide the current outbound protocols? e. Can you please provide the current contracted daily rate for these monitoring center services?

A: Yes, outbound phone calls will be incorporated into response protocols. For example, the vendor will be required to contact clients regarding low‑battery alarms and instruct them to charge their device. The vendor will be required to contact assigned officers or designated personnel in response to strap‑tamper alarms or similar events and respond to questions/provide necessary customer service. a. Depending on the violation, the phone call shall be made to the client, the officer, or both, based on the severity of the alert and the client’s assessed risk level. b. Examples minimally include strap tamper alerts, exclusion and inclusion zone violations, critical battery alarms, and dead battery alarms. c. The County does not track this data. d. No. The County's protocols are the property of the current vendor. e. Monitoring Center services are included in the equipment price. Refer to the response to question 20.

Q (No subject): 11. The solicitation refers to overnight shipping in emergency cases, when needed. How often has the County required overnight shipping in the last 12 months? a. Is the County's expectation being that the vendor absorbs the cost of overnight shipping?

A: 11. This occurred one time in the past 12 months. a. Yes.

Q (No subject): 12. Under 6.1 on the first bullet point, if it’s in the County’s best interest, would the County consider awarding different vendors for GPS and alcohol?

A: Yes. Please refer to the response to question 35.

Q (Calendar of Events): With responses to vendor questions expected to be posted on 3/25/26 – seven (7) business days prior to the proposal due date, we kindly ask the County to extend the proposal due date by two-weeks after the release of all addenda(s). This will ensure vendors have appropriate time to thoroughly review addenda(s) and modify their proposal response accordingly.

A: The County will extend the proposal due date to April 12, 2026, at 11:55 p.m. PST.

Q (Minimum Qualifications): Specification: C. The contractor shall only propose equipment that represents the latest technology the contractor has to offer. Question: Would the County please provide the current type of electronic monitoring technology currently in use by the County by both make and model?

A: Please refer to the responses to Questions 2 and 31.

Q (No subject): 13. Are live agents required to call an officer or participant when an alarm occurs? Which alarms require a call?

A: Yes. Please refer to the responses to Questions 18,19, and 45.

Q (No subject): 14. On average, how many alarms per month require a live agent call to an officer?

A: The County does not track this data.

Q (No subject): 15. On average, how many alarms per month require a live agent call to a participant?

A: The County does not track this data.

Q (No subject): 16. Would Napa County Probation consider using automated calls as a substitute for live agent calls?

A: No, not for customer support or communication with officers. This option may be considered for alerts to participants if it is in the best interest of the County.

Q (Minimum Qualifications): Specification: F. Equipment must be under warranty and there must be a maintenance agreement. The contractor must include warranty and maintenance agreement information in its response. Question: Would the County confirm they are seeking a leased model for the contract term resulting from this RFP and not interested in a purchase option at this time?

A: The County is seeking leased options and is not interested in a purchase option at this time.

Q (Minimum Qualifications): Specification: G. The contractor must be able to ship equipment within three (3) business days of request. The contractor must also be able to ship equipment overnight in emergency cases. Question: Would the County please list the number of overnight emergency cases which have required overnight shipping from 01/01/2025 to 03/11/2026.

A: During the timeframe the County had 1 event that required overnight shipping.

Q (Minimum Qualifications): Specification: H. The contractor’s proposed daily unit price must include a minimum 25% spare level and the cost of shipping equipment from the vendor to the agency and from the agency back to the contractor. Question a: Letter (J) states ‘The contractor must replace damaged, lost or stolen equipment at no cost to the County.’ Should the contractor’s proposed daily unit price also include the cost of supplying an ‘unlimited l/d’ allowance to the agency during the next contract period?

A: The proposed unit price should be inclusive of the requirements in the RFP. Proposals may include an optional cost plan for the County’s review that outlines pricing both with and without the vendor assuming responsibility for lost, stolen, or damaged devices.

Q (Minimum Qualifications ): Specification: H. The contractor’s proposed daily unit price must include a minimum 25% spare level and the cost of shipping equipment from the vendor to the agency and from the agency back to the contractor. Question b: Would the County please list the current number of inactive devices currently assigned to both Adult and Probation agencies.

A: The County currently has 20 inactive GPS devices and 7 inactive transdermal alcohol devices across both adult and juvenile divisions.

Q (Minimum Qualifications ): Specification: H. The contractor’s proposed daily unit price must include a minimum 25% spare level and the cost of shipping equipment from the vendor to the agency and from the agency back to the contractor. Question c: Will the County please provide the current daily rate for the following: GPS Monitoring = RF Monitoring = Breath Alcohol Monitoring = Transdermal Alcohol Monitoring = Equipment Install/Removal Services = Equipment Retrieval Services = Monitoring Center Services = Staff Training = Other =

A: GPS Monitoring = Please refer to the response to Question 2. RF Monitoring = Please refer to the response to Question 31. RF monitoring was not used in 2025. Breath Alcohol Monitoring = Please refer to the response to Question 2. Transdermal Alcohol Monitoring = Please refer to the response to Question 2. Equipment Install/Removal Services = County staff complete the installation and removal of all devices. Equipment Retrieval Services = No Cost Monitoring Center Services = Please refer to the response to Question 20. Staff Training = No Cost Other = The County does not know what "Other" refers to in this question.

Q ( Minimum Qualifications ): Specification: J. The contractor must replace damaged, lost or stolen equipment at no cost to the County. Question a: Would the County please confirm the current allowance for damaged, lost or stolen equipment under the current contract? Question b: Would the County please provide the number of lost devices reported during the current contract period? Question c: Would the County please provide the number of lost devices from 01/01/2025 – 02/28/2026?

A: Question a: This is Not Applicable. Question b: 19 devices between 2024-2026. Question c: Please refer to the response to Question 3.

Q (Minimum Qualifications ): Specification: M. Certification on all hardware, software, and monitoring center operations is highly desirable. Question: Would the County please define ‘Certification” and/or provide examples of what type of certification is required to be provided for each item related to hardware, software and monitoring center operations?

A: As noted in the RFP, the contractor shall only propose and provide equipment that has been properly registered and certified under the Federal Communication Commission (FCC) Rules and Regulations, as applicable. The applicable FCC identification numbers, for all equipment, must be submitted with the proposal. If applicable, please describe any additional/special certifications for hardware or monitoring center operations the vendor may have.

Q (Minimum Qualifications): Specification: N. The contractor must provide initial training and refresher training as requested for agency staff at Department site(s), as well as necessary training and reference materials. The cost of these items shall be included in contract price. Question a: Would the agency please list the number of staff and locations which will require initial training after contract award? Question b: Would the agency please list the number of refresher training courses which have been requested and completed by the current contractor during the current contract period?

A: a. Please refer to the response to Question 44. b. There have not been any in the current year. Refresher trainings are available as necessary.

Q (Minimum Qualifications): Specification: O. Contractor software must have the ability to customize responses and interventions for participants on electronic monitoring to meet community safety needs for clients assessed as high-risk. Question a: Would the agency please define “customize responses and interventions” Question b: Would the agency please provide examples of ‘customize responses and interventions’? Question c: Would the agency please provide the number of current ‘high-risk’ cases enrolled onto the electronic monitoring program for both adult and juvenile?

A: Question a: Please refer to the responses for Questions 32 and 45. Question b: Please refer to the responses for Questions 32 and 45. Question c: There are 15 clients identified as High/Very High on GPS monitoring.

Q (One-Piece Device Requirements): Specification: A. Equipment will incorporate global positioning system (GPS), radio frequency (RF), cellular, and Wi-Fi technologies, and field verification base units. Wearable devices will include tamper-resistant features, violation alerts, long battery lives with convenient charging options, and customizable monitoring and reporting schedules. Question a: Would the County please define ‘field verification base unit’. Question b: Would the County please confirm how many one-piece GPS devices are currently active? Question c: Would the County please list the current make and model of each one-piece GPS device currently in use? Question d: Would the County please confirm how many field verification base units are currently active? Question e: Would the County please list the current make and model of each field verification base unit currently in use? Question f: Historically, the County has been interested in learning about RF and GPS technology. Is the County only interested in a single device that can perform global positioning system (GPS), radio frequency (RF), cellular, and Wi-Fi technologies? Question g: Is this spec referencing a single-piece GPS device or RF device?

A: Question a: For RF devices, a landline base unit installed at a client's residence that is used in areas with limited cellular reception to confirm an RF device is within range of the unit. For transdermal alcohol devices, the base station would communicate information from the device to the vendor's case management system. Question b: Please refer to the response to Question 14. Question c: Please refer to the response to Question 2. Question d: 0 Question e: Not applicable Question f: The County is open to all technology options that meet the requirements outlined in the RFP. Question g: Both. However, the County primarily uses GPS single one‑piece units.

Q (One-Piece Device Requirements: ): Specification: C. The tracking device must have sufficient onboard intelligence to calculate its position and know its compliance status. The device itself must immediately alert the participant of any violation, including zone violation and low battery, and automatically initiate contact with the system to download the data. All notifications must be immediately submitted to the County as determined in established protocols. Question: Would the County please provide examples of the current established protocols for all notifications submitted to the County as determined for any violation, including zone violation and low battery?

A: Example: If Very High Risk client enters an exclusion zone (Violation), the system will immediately issue an alert, which will be sent to the client’s device, and send an email or text message to the assigned officer. The monitoring center will contact the assigned officer—or an on‑call officer after‑hours (5:00 p.m. to 8:00 a.m. PST). Monitoring center staff will provide the officer with the client’s name, time and location of the violation, and updated location points as they become available.

Q (One-Piece Device Requirements: ): Specification: D. The device must recognize and correct or provide notifications on any system errors. Question: Would the County please define ‘system errors’?

A: System errors can include malfunctions or technical failures within an electronic monitoring device or its supporting software that prevent the equipment from operating as intended. These errors are not caused by client behavior and typically originate from hardware, software, or network issues.

Q ( One-Piece Device Requirements): Specification: I. The device must be waterproof (not just water resistant) to a depth of 25 feet. Question: The specification above far exceeds the industry standard reducing the competitive nature of the solicitation. Will the County consider updating to requiring devices to be IP68 compliant (please feel free to update language as needed – trying to show this far exceeds industry standards and why would a device need to be waterproof to 25ft?)

A: Yes. The County will accept this change request. Devices must be IP68 compliant.

Q (Optional Wrist-Worn GPS Device (Non-Mandatory) ): Specification: A. Provide location tracking utilizing stand-alone GPS technology that can fully function without the assistance of another device such as a cellular phone. Question: As the County stated currently interested in learning about alternative form-factor GPS monitoring devices, including wrist-worn GPS devices that may be suitable for certain participants, is the County interested in learning about all alternative devices that may not solely rely on assistance from another device, such as a cell phone?

A: The County is open to all modern technology options that meet the requirements outlined in the RFP.

Q ( Optional Wrist-Worn GPS Device (Non-Mandatory)): Specification: C. The device must recognize, correct, and provide notifications on any system errors. Question a: Would the County please define ‘system errors’? Question b: Contractor software must have the ability to customize responses and interventions for participants on electronic monitoring to meet community safety needs for clients assessed as high-risk

A: a. Please refer to the response to Question 65. b. The County is unable to determine the intent of this statement and therefore cannot provide an answer.

Q (Optional Wrist-Worn GPS Device (Non-Mandatory) ): Specification: F. The device to be waterproof to a depth of 25 feet. Question: The specification above far exceeds the industry standard reducing the competitive nature of the solicitation. Will the County consider updating to requiring devices to be IP68 compliant (please feel free to update language as needed – trying to show this far exceeds industry standards and why would a device need to be waterproof to 25ft?)

A: Please refer to the response to Question 66.

Q (Minimum Requirements for web-based software ): Specification: 21. The system must have the ability to send and record violation notifications sent by phone call, text, and email. Question a: Would the County please confirm if violation notifications are being sent by either phone call, text, and/or email. If violation notifications are being sent via phone call, can the County please confirm if calls are being made to client, officer and/or both along with the number of outbound calls made by current vendor monitoring operations staff from 01/01/2025 to 03/11/2026. Question b: Would the County please confirm the current daily rate charged for calls, texts and emails completed by current vendor?

A: a. Not all violations require phone calls to clients or officers. A protocol will be established identifying specific alert responses that would require outbound phone calls. The County does not track data on the number of outbound calls by the current Vendor. See the response to Question 64 for more information on protocol response. b: Please refer to the response to Question 20.

Q (Minimum Requirements for web-based software): Specification: 17. The system must have the ability to send and record violation notifications sent by phone call, text, and email. Question a: Would the County please list the number of violations sent to County staff by contractor via phone call from 01/01/2025 to 03/17/26? Question b: Is the County requiring calls to clients and/or officers or just clients or officers? Question c: Is the County requiring calls during specific days/hours during the week or 24/7/365?

A: Question a: The County does not track this data. Question b: Please refer to the response to Question 70. Question c: The County's current vendor provides 24/7/365 coverage, including technical support, customer service, and monitoring support. The County intends to maintain this level of service.

Q (Minimum Requirements for web-based software): Specification: 20. The software must allow County personnel to request, on-demand, the current tracking information of any tracking unit, regardless of active or passive status. This request will cause the tracking unit to send its current location information to the central monitoring computer. The software must then provide a map to display the location. Question a: Would the County please confirm if this is a duplicate entry to #16 in the Minimum Requirements for Web Based Software? If a duplicate entry, will the County consider removing this requirement and have offerors respond to question #16? Question b: Should responders enter information for Alcohol solutions for this spec?

A: Question a: In Section 3.4: Minimum Requirements for Web-Based Software: Items 16 and 20 are duplicative. This was an administrative error. Proposals must address this requirement. Question b: If applicable, yes. The RFP does not require tracking information for alcohol monitoring devices or the inclusion of software that enables tracking of alcohol monitor devices.

Q (Minimum Requirements for web-based software ): Specification: 21. The system must have the ability to send and record violation notifications sent by phone call, text, and email. Question a: Would the County please confirm if this is a duplicate entry to #17 in the Minimum Requirements for Web Based Software? If a duplicate entry, will the County consider removing this requirement and have offerors respond to question #17? Question b: Should responders enter information for Alcohol remote breath for this spec?

A: Question a: In Section 3.4: Minimum Requirements for Web-Based Software: Items 17 and 21 are duplicative. This was an administrative error. Proposals must address this requirement.

Q (Minimum Requirements for web-based software): Specification: 22. A crime report option should be available, allowing County staff to check a specific location with date and time to identify if any devices were in or around the identified area. Question a: Would the County please confirm if this is a duplicate entry to #18 in the Minimum Requirements for Web Based Software? If a duplicate entry, will the County consider removing this requirement and have offerors respond to question #18? Question b: Should responders enter information for ankle-worn transdermal for this spec

A: Question a: In Section 3.4: Minimum Requirements for Web-Based Software: Items 187 and 22 are duplicative. This was an administrative error. Proposals must address this requirement.

Q (Web Presence and Accessibility): Specification: Any web presence, including websites created, maintained, or administered for the provision of services will require approval from Napa County Information Technology Services (ITS). Question: Would the County please issue what is required to receive approval from Napa County Information Services (ITS)?

A: Napa County Information Technology Services (ITS) establishes the County's web-security requirements. These requirements will be made available to the selected vendor.

Q (Monitoring Center Requirements): Specification: D. Monitoring services are to be provided by the vendor 24 hours a day, seven days a week, for all participants. Question: Would the County please define ‘monitoring services’?

A: Please refer to all prior responses including Questions 64, 70, and 71.

Q (Monitoring Center Requirements): Specification: Violation Notification – The Department will specify which events shall require violation notification. Vendor shall offer customizable methods and parameters of violation notification and shall accommodate changes and customization at the Department, officer, and client levels. Methods for notification shall include immediate, next day, next business day, email, phone, text to cell, and fax. In addition to contacting the Department, vendor shall have the ability to contact the County’s Dispatch. Question a: Would the County please list the current events which are designated as a violation notification under the current contract? Question b: Would the County please define the current methods and parameters of violation notification by the current provider at the Department, officer, and client levels? Question c: Would the County please define “County’s Dispatch”.

A: Question a: 911-Exclusion Alarms, 911-Inclusion Alarms, Exclusion Alarms, Inclusion Alarms, Strap Tamper Alarms, Low Battery Alarms, Critical Battery, Dead Battery, Master Tamper Alarms. Question b: Responses to violations are based on established protocols. These protocols outline which types of violations require a phone call to the client, officer, or both. Certain violations may be handled differently depending on the client’s assessed risk level. Refer to Questions 64, 70, and 71 for more information. Question c: This refers to the centralized communication center responsible for receiving, prioritizing, and coordinating responses to calls for service within the County.

Q (Alcohol Testing Requirements ): Specification: The County requires a device that can conduct transdermal alcohol testing. A secondary device that can conduct alcohol breath detection will be considered an additional option. Question a: Would the County please list the current make and model of the Transdermal Alcohol Testing device and secondary alcohol breath detection device currently in use form the current provider? Question b: Would the County please list the current active devices for both Transdermal Alcohol and alcohol breath detection?

A: a. Please refer to the response for Question 2. b. Please refer to the response for Question 14.

Q ( Alcohol Testing Requirements ): Specification: c. The unit must allow the tests to be administered in a variety of ways: 1. Randomly, as generated by the computer within a time window specified by the County ; 2. "On-demand", as directed by the County via web-software interface; and 3. At the office or client home by County staff. Question: Would the County please confirm requirements 1 – 3 in this spec are for remote breath only and not transdermal.

A: Correct, Section 3.7, C. Items 1-3 refer to an alcohol breath detection device only.

Q ( Customer Service/Support): Specification: B. Vendor must provide detailed information regarding the status of alerts and client location. Question: Would the County please define ‘detailed information’

A: Detailed information regarding status alerts and client location can include but is not limited to time of violation, type of violation, whether the violation is active or resolved, GPS location at the time of the violation, and any other relevant information associated with the event.

Q (Customer Service/Support ): Specification: C. In the event that Vendor personnel do not have a web-enabled computer available, customer support shall also include client status checks and necessary updates to events schedule (County personnel will normally have access to a web-enabled computer). Question: Should this read ‘In the event that County personnel do not have a web-enabled computer available’?

A: Yes

Q (Organization of Proposal and Proposal Organization Requirements): Specification: 5. Pricing/Rate Proposal. The proposal shall include pricing for all components included in the Scope of Work outlined above. Question: Will the County be including a Pricing/Rate Proposal worksheet for responders to fill out and submit with final submission? If not, can the County please confirm what should be on the Pricing/Rate Proposal submitted with final submission?

A: The County will not be providing a pricing/rate proposal worksheet. Proposals shall include pricing for all components included in the Scope of Work outlined in the RFP.

Q ( Organization of Proposal and Proposal Organization Requirements ): Question: As no standardized pricing page format has been provided, we kindly ask the County to clearly describe the methodology it will use to evaluate and compare pricing submitted in all responses. Additionally, we ask the County to outline how points associated with the Pricing component of the Evaluation Criteria will be allocated and how pricing will be weighed when determining awards among vendors.

A: To ensure an objective evaluation, the County is using a standardized formula to evaluate proposals. The Evaluation Criteria section of the RFP provides the points and weights associated with the proposal and product demonstration. For example, the Pricing Information/Structure section is worth a up to 30 points, which represents 26.1% of the total score.

Q (Smartphone-Based Solution Eligibility): The Scope of Work states that respondents with technology or systems different than the stated requirements are invited to provide their Proposal and fully explain deviations. Will the County evaluate proposals from smartphone-based supervision platforms that provide GPS location tracking, biometric check-ins, geo-zone alerts, and participant engagement tools through a participant's existing smartphone, rather than through a dedicated ankle-worn hardware device?

A: The County is open to all technology options that meet the requirements outlined in the RFP.

Q (Complementary/Supplemental Proposals): Will the County consider proposals that offer smartphone-based supervision services as a complement to traditional ankle-worn GPS monitoring? For example, a vendor that provides continuous location tracking, biometric verification, engagement tools, and an officer dashboard via smartphone for appropriate participant populations, while the County maintains a separate ankle-monitor vendor for higher-risk populations requiring a dedicated hardware device?

A: The County is open to all technology options that meet the requirements outlined in the RFP.

Q (Alcohol Testing as Standalone or Bundled): Are alcohol monitoring services (transdermal and/or breath detection) required to be provided by the same vendor as GPS monitoring, or would the County consider separate vendors for GPS location services and alcohol monitoring?

A: Please refer to the responses for Question 33 and 35.

Q ( Current EM Volume and Population): To ensure accurate pricing and service planning, can the County provide the following: (a) the average number of juvenile participants on electronic monitoring at any given time, (b) the average number of adult participants on electronic monitoring at any given time, (c) the peak number of total participants monitored simultaneously over the past 12 months, and (d) the anticipated volume of participants over the contract term through June 30, 2031?

A: For questions a-c, please refer to the responses to Questions 14, 23, 25. For question d, this is not something the County is able to project.

Q (Officer Staffing Levels): How many probation officers and supervisory staff currently utilize or would be expected to utilize the electronic monitoring system's web-based software and mobile access tools? Understanding the number of end users will help us accurately scope training, onboarding, and ongoing support in our proposal.

A: Approximately 65. Please refer to the responses for Questions 44 or more information.

Q (Evaluation of Outcomes and Engagement Tools): The evaluation criteria weight "Approach to Scope of Work" at 35 points. Will the County give consideration to proposals that include evidence-based participant engagement tools such as integrated cognitive behavioral therapy content, automated check-in scheduling, and data-driven risk assessment capabilities, even if these fall outside the traditional scope of electronic monitoring?

A: All approaches that meet the requirements of the RFP will be considered.

Q (FCC Certification for Smartphone Solutions): Section E of the Minimum Contractor Qualifications requires that equipment be properly registered and certified under FCC Rules and Regulations, with applicable FCC Identification numbers submitted with the proposal. For smartphone-based solutions that utilize the participant's own commercially available device (which is already FCC-certified by its manufacturer), does this requirement apply to the supervision software application, or is it understood to apply only to dedicated hardware devices provided by the vendor?

A: This FCC requirement applies to the dedicated hardware devices. Please see Section 3.5: Web Presence and Accessibility for additional information.

Q (Participant Smartphone Ownership): Has the County assessed or does the County have data on the percentage of supervised participants (juvenile and adult) who currently own or have access to a smartphone?

A: The County does not track this data.

Q (No subject): How many bracelets on a daily average?

A: Please refer to the responses for Questions 14, 23, and 25.

Q (No subject): Does your daily average vary significantly throughout the year?

A: No. Please refer to the responses for Questions 14, 23, and 25.

Q (No subject): Is there a requirement for onsite presence beyond the initial training, and occasional check-ins.

A: No. Any subsequent onsite visits, if needed, would be scheduled with the Project Manager.

Q (No subject): Do the random alcohol testing requirements apply to the transdermal testing devices, or the does the department have a requirement for breath testing devices as well?

A: Section 3.7, C. Items 1-3 refer to an alcohol breath detection device only.

Q (No subject): Are the breath testing devices considered in RFP scoring, or are they just an additional option?

A: The County requires a device that can conduct transdermal alcohol testing. Proposals that describe relevant experience and provide a robust approach to the Scope of Work will be scored accordingly.

Q (Population): Can the County provide the number of daily participants for each type of monitoring device in use: a. GPS? b. Continuous Alcohol Monitoring? c. Real-Time Alcohol Breath Monitoring? d. Electronic Home Monitoring?

A: a. GPS: Please refer to the responses to Questions 14, 23, and 25. b. Continuous Alcohol Monitoring: Please refer to the responses to Questions 14, 23, and 25. c. Real-Time Alcohol Breath Monitoring: The County does not currently use alcohol breath detection devices. d. Electronic Home Monitoring: Please refer to the responses to Questions 14, 23, and 25.

Q (Equipment): What make and model of GPS devices are currently being used by the program?

A: Please refer to the responses to Question 2.

Q (Equipment): What make and model of continuous alcohol monitoring devices are used?

A: Please refer to the responses to Question 2.

Q (Equipment): What make and model of electronic home monitoring devices ae used?

A: Please refer to the responses to Question 2.

Q (Provider): Who is the current service provider(s) being used by the County?

A: Please refer to the responses to Question 1.

Q (Pricing): What are the daily rates being charged to the County for each system? a. Daily GPS Price? b. Daily Continuous Alcohol Monitoring Price? c. Daily Breath Alcohol Testing Price? d. Daily Electronic Home Price?

A: Please refer to the responses to Question 2.

Q (Pricing): Is the County only requesting firm, fixed prices or are tiered price options also required?

A: The County will consider all proposals that meet the requirements outlined in the RFP.

Q (Shelf Allotment): What is the percentage or number of devices required by the County for spare/shelf inventory stock at no cost?

A: Please see Section 3.2: Minimum Contractor Qualifications: H. "The contractor’s proposed daily unit price must include a minimum 25% spare level and the cost of shipping equipment from the vendor to the agency and from the agency back to the contractor."

Q (Lost, Damaged, Stolen (LDS)): By device type, how many of each device type have not been returned to the current vendor for any of these reasons over the past 12 months? a. Does the current vendor provide a Lost, Damaged, Stolen (LDS) device allotment that covers the financial cost of replacing the LDS incurred annually, i.e., 5% of the program population or 10 devices total? b. Does the County reimburse the vendor(s) for LDS? What is current replacement cost for each type of device in use: c. GPS Device $? d. Continuous Alcohol Monitor $? e. Real-time Breath Alcohol Testing Device $? f. Electronic Home Detention Device $? g. Are the participants removed from the program for willful and/or repeated device damage?

A: Please refer to the responses to Question 3. a. No b. Yes c. $250 d. $1200 e. $500 f. $150-250 g. Yes, the County determines appropriate responses to violations or new alleged law violations and clients may be removed from the program.

Q (Notification Procedures): Does the County require live vendor operator alert processing support or is all processing handled directly by County personnel? If so, what is the procedure during: a. Regular business hours: b. After-Hours/Weekends: c. For live operator assistance, is there an additional daily fee charged by the current vendor? If so, please provide this additional daily fee by each monitoring type of device. d. Does the current vendor(s) provide the County with any notification devices/tools, i.e. cellular telephones, laptops, etc., and if so, how many of each and at what cost per month? e. Is there a price difference for Vendor providing live operator support for any alarm processing? If so, what is the amount of the price increase?

A: Please refer to the responses to prior Questions, including but not limited to Questions 18, 19, 20, 64, 70, and 71. For Question d. No

Q (Court Testimony): How often is court testimony required? Does the County allow for web-based/on-line testimony?

A: The County is not aware of a time that this has been required. The option for virtual/remote testimony would be at the discretion of the Court.

Q (Equipment): What make and model of real-time alcohol breath monitoring device is used by the program?

A: Please refer to the response to Question 2.