Active SLED Opportunity · MARYLAND · TAKOMA PARK
AI Summary
The City of Takoma Park seeks proposals for a cloud-hosted SaaS learning management system to train and certify rental property owners and managers. Services include platform hosting, implementation, training, technical support, and disaster recovery.
Access the Takoma Park Grant Portal The City of Takoma Park Housing and Community Development Department is seeking proposals from qualified software providers to deliver an Application Service Provider (ASP) / Software as a Service (SaaS) learning management system. The ultimate goal is to effectively train and certify rental property owners and management agents operating within the City. Scope of Services/Work The selected firm (“Contractor”) shall be responsible for delivering a comprehensive LMS platform, including implementation, training, hosting, and ongoing technical support. All tasks identified in this section are considered mandatory minimum requirements: Platform Licensing & Hosting: Provide a cloud-hosted LMS SaaS solution scaled for an initial base of 50 active users. The system must be hosted in an international cloud environment (such as Amazon AWS) with a guaranteed 99.5% uptime on a 24/7 basis. Implementation and Customization: Complete standard implementation and out-of-scope development necessary to customize and launch the landlord training courses. Training: Provide remote training for City administrators to operate the platform. The proposal should also include rates for optional onsite training. Technical Support (Service Level Agreement): The Contractor must provide a dedicated Support Desk. Standard support must be available via email and a ticketing system from 9:00 AM to 5:00 PM local time on business days, with an initial email response time of within 8 to 24 hours. P1 Incidents (Service down): 30-minute average response time and a 4-hour resolution time. P2 Incidents (Partial outage): 30-minute response and 8-business-hour resolution. P3 Incidents (Bugs/Issues): 30-minute response and a workaround provided within 24 business hours. Optional: Bidders may include an alternative pricing tier for dedicated voice-based L1 support. Disaster Recovery: Maintain incremental, real-time data backups and full monthly backups, retaining a 30-day snapshot of all data at any given time for disaster recovery purposes. Links: Access the Takoma Park Grant Portal (https://www.grantinterface.com/Home/Logon?urlkey=takomapark)
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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