SLED Opportunity · SOUTH CAROLINA · CITY OF GEORGETOWN
AI Summary
The City of Georgetown seeks proposals from financial institutions to provide lockbox services for secure and efficient utility payment processing. This RFP includes electronic bid submission and detailed Q&A to clarify requirements. Due date is May 14, 2026.
The City of Georgetown is soliciting proposals from qualified financial institutions to provide comprehensive lockbox services for the efficient, secure, and timely collection and processing of utility payments. **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.2864088.C20096801 **Piggyback Contract**: No **Question Acceptance Deadline**: 04/27/2026 03:00 PM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Owner Organization**: City of Georgetown **Solicitation Number**: RFP_F-NP-0000000009 **Reference Number**: 0000420776 **Pricing**: Lump sum **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bid Documents | Documents defining the proposal | No | No | **Questions and Answers**: - Q1 Arrow Right Question: South Atlantic Bank- Lockbox RFP Related Questions Hi, South Atlantic Bank is excited to be given the opportunity to respond to the City's lockbox RFP. We have a few questions that will help us make our proposal clear. Can you give an estimate of the average deposit balance that will be maintained in the bank account? Additionally, can you provide a sample copy of the remittance document sent to the utility customers? Thank you for your assistance. Wesley Neese/SVP Answer: Answered in Addendum 2 04/22/2026 09:56 AM EDT 05/05/2026 03:06 PM EDT - Q2 Arrow Right Question: Questions From 360S2G 1. Can the City provide historical monthly payment volumes for the past 2–3 years? 2. Are there seasonal fluctuations in payment volumes that should be considered? 3. What is the average number of envelopes containing multiple payments? 4. What percentage of payments include scannable remittance stubs? 5. What percentage of payments require manual key entry due to missing or unreadable data? 6. Can the City provide sample remittance documents for testing OCR accuracy? 7. What is the average volume of exception items per month? 8. What is the expected turnaround time for resolving exception items? 9. How does the City prefer to handle payments without account numbers? 10. What utility billing system is currently used by the City? 11. What financial system will receive lockbox data files? 12. Are there specific data mapping or formatting requirements beyond CSV, XML, or fixed-width? 13. Will the City provide file layout specifications for integration? 14. What are the City’s preferred deposit timelines (same-day vs next-day)? 15. Are there multiple bank accounts or a single account for deposits? 16. Does the City require funds availability reporting or float analysis? 17. What is the estimated volume of non-payment correspondence received monthly? 18. Are there specific requirements for categorizing or logging correspondence? 19. What is the required retention period for images and transaction data? 20. Does the City have specific image format or resolution requirements? Answer: Answered in Addendum 2 04/27/2026 10:14 AM EDT 05/05/2026 03:06 PM EDT - Q3 Arrow Right Question: Questions From 360S2G 21. Will the City require bulk image export capabilities? 22. Are there any additional security requirements beyond PCI-DSS and NACHA (if applicable)? 23. Does the City require SOC 1/SOC 2 compliance or audit reports? 24. What specific service level penalties or incentives are expected for performance? 25. Are there defined accuracy thresholds for data capture? 26. What are the expectations for daily processing cut-off times? 27. Is there an incumbent lockbox provider currently in place? 28. What is the expected transition timeline from the current process to the new provider? 29. Will parallel processing be required during transition? 30. Should pricing account for potential volume growth beyond the estimated 1,400 items/month? 31. Are there expected pricing tiers based on volume thresholds? 32. Should optional services (e.g., advanced reporting, analytics) be priced separately? 33. What are the business days and holidays that impact processing schedules? 34. Are weekend or extended-hour processing services required? 35. What are the expectations for disaster recovery processing timelines? 36. What is the expected frequency of performance review meetings? 37. Are there specific reporting formats preferred by the City? Answer: Answered in Addendum 2 04/27/2026 10:16 AM EDT 05/05/2026 03:06 PM EDT - Q4 Arrow Right Question: Questions From 360S2G 21. Will the City require bulk image export capabilities? 22. Are there any additional security requirements beyond PCI-DSS and NACHA (if applicable)? 23. Does the City require SOC 1/SOC 2 compliance or audit reports? 24. What specific service level penalties or incentives are expected for performance? 25. Are there defined accuracy thresholds for data capture? 26. What are the expectations for daily processing cut-off times? 27. Is there an incumbent lockbox provider currently in place? 28. What is the expected transition timeline from the current process to the new provider? 29. Will parallel processing be required during transition? 30. Should pricing account for potential volume growth beyond the estimated 1,400 items/month? 31. Are there expected pricing tiers based on volume thresholds? 32. Should optional services (e.g., advanced reporting, analytics) be priced separately? 33. What are the business days and holidays that impact processing schedules? 34. Are weekend or extended-hour processing services required? 35. What are the expectations for disaster recovery processing timelines? 36. What is the expected frequency of performance review meetings? 37. Are there specific reporting formats preferred by the City? Answer: Answered in Addendum 2 04/27/2026 10:16 AM EDT 05/05/2026 03:06 PM EDT - Q5 Arrow Right Question: Lockbox Deposits Is the City looking for lockbox deposits directly into their existing bank account? Would the City be open to lockbox items deposited into the selected bank's account and transferred to the City's main account? Answer: Answered in Addendum 2 04/27/2026 11:33 AM EDT 05/05/2026 03:06 PM EDT - Q6 Arrow Right Question: Pricing Clarification Is the City looking to pay for services through Monthly Billing, or through Earnings Credit in the receiving depository account? Answer: Answered in Addendum 2 04/27/2026 11:33 AM EDT 05/05/2026 03:06 PM EDT - Q7 Arrow Right Question: Current Operations Do you currently have a lockbox for processing your utility payments? • Where is your current PO Box located? • Is the PO Box owned by the City or the Bank? • Any pain points with your current provider? If so, please describe. Answer: Answered in Addendum 2 04/27/2026 11:34 AM EDT 05/05/2026 03:06 PM EDT - Q8 Arrow Right Question: Volume Clarification In the pricing table, an average monthly volume of 1400 is listed for FY 26. • Is your volume flat month over month or are there peak processing periods? • How many correspondence items are received into the lockbox each month Answer: Answered in Addendum 2 04/27/2026 11:34 AM EDT 05/05/2026 03:06 PM EDT - Q9 Arrow Right Question: Remittance Coupon Would the City be willing to share a copy of the utility remittance coupon? Answer: Answered in Addendum 2 04/27/2026 11:34 AM EDT 05/05/2026 03:06 PM EDT - Q10 Arrow Right Question: Data Fields Customer name is mentioned as a data field. Is customer name currently data entered for all payments received, or only those received without a utility coupon, ie. check only payments? Answer: Answered in Addendum 2 04/27/2026 11:35 AM EDT 05/05/2026 03:06 PM EDT - Q11 Arrow Right Question: Exception Handling Is the City interested in a decisioning portal for exception handling? Answer: Answered in Addendum 2 04/27/2026 11:35 AM EDT 05/05/2026 03:06 PM EDT - Q12 Arrow Right Question: RFP Format Page 16 states that "Submittal package must include all of the following items. The PDF file upload limit is 5" but the following sentence after requests 6 separate PDF documents required for upload to be responsive. Please clarify if this is an error, if certain documents can be combined as one PDF, or if the limit can be increased to 6 PDF file uploads to accommodate. Answer: Answered in Addendum 2 04/27/2026 11:35 AM EDT 05/05/2026 03:06 PM EDT - Q13 Arrow Right Question: Analysis Statement Please provide 3 months of account analysis statements or equal equivalent for accurate pricing of current lockbox services. Answer: Answered in Addendum 2 04/27/2026 11:36 AM EDT 05/05/2026 03:06 PM EDT - Q14 Arrow Right Question: Lockbox RFP questions Please confirm if the “5” here is the number of files or a size of the file. You list 6 files to be uploaded. Submittal package must include all of the following items. The PDF file upload limit is 5. Each PDF file should be clearly labeled as such: 1. Exhibit A – Proposal Form, Proposal Pricing Table 2. Complete initialed copy of this RFP document 3. Complete Signed copy of the local vendor preference form 4. Cover Letter to include Company’s name and address, contact person 5. Qualifications Experience and references 6. Technical Proposal Answer: Answered in Addendum 2 04/27/2026 11:48 AM EDT 05/05/2026 03:06 PM EDT - Q15 Arrow Right Question: Lockbox RFP question Please supply a copy of your current bill including the coupon to evaluate processing instructions. Answer: Answered in Addendum 2 04/27/2026 11:51 AM EDT 05/05/2026 03:06 PM EDT - Q16 Arrow Right Question: Lockbox question Can the City please provide the layout of the required positing file? Answer: Answered in Addendum 2 04/27/2026 12:00 PM EDT 05/05/2026 03:06 PM EDT - Q17 Arrow Right Question: Lockbox Services Please provide a sample payment coupon. Answer: Answered in Addendum 2 04/27/2026 12:12 PM EDT 05/05/2026 03:06 PM EDT - Q18 Arrow Right Question: Lockbox Services If it doesn't have a scan line, is this something your software can add? Answer: Answered in Addendum 2 04/27/2026 12:13 PM EDT 05/05/2026 03:06 PM EDT - Q19 Arrow Right Question: If it doesn't have a scan line, is this something your software can add? What is your ERP/ Billing Software? Answer: Answered in Addendum 2 04/27/2026 12:13 PM EDT 05/05/2026 03:06 PM EDT - Q20 Arrow Right Question: Lockbox Services Please provide sample analysis statement. Answer: Answered in Addendum 2 04/27/2026 12:15 PM EDT 05/05/2026 03:06 PM EDT - Q21 Arrow Right Question: Lockbox RFP question Does the City prefer the provider to send any exception work (ex. payment without coupon) to online decisioning for City to key customer number and include in daily posting file or send all exception work directly back to the City? Answer: Answered in Addendum 2 04/27/2026 01:07 PM EDT 05/05/2026 03:06 PM EDT - Q22 Arrow Right Question: Formatting question for Lockbox RFP Can you please confirm that the Exhibit A-Proposal Form needs to be notarized before submitting an electronic version of the form? Answer: Answered in Addendum 2 04/27/2026 01:08 PM EDT 05/05/2026 03:06 PM EDT
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
SamSearch Platform
AI-powered intelligence for the right opportunities, the right leads, and the right time.