Microsoft Software Training

The Washington Suburban Sanitary Commission, MD (the "WSSC"), is soliciting sealed responses for Microsoft Software Training. Responses are to be submitted via WSSC's eProcurement Portal via https://procurement.opengov.com/portal/wsscwater PRIOR TO 2:00 pm on Monday, May 18, 2026. Late responses will not be accepted.

The objective of this procurement is to secure a qualified training provider to deliver customized computer training programs that: 

• Enhance employee proficiency in Microsoft Software applications and related tools 
• Increase operational efficiency and productivity 
• Strengthen collaboration across departments 
• Improve data management and analytical capabilities
• Promote professional communication and document standards 
• Reduce dependency on IT Helpdesk support 
• Align with WSSC Water’s budget and workforce needs 

The vendor is responsible for delivering the training, providing course materials, and supplying attendance reports at the conclusion of each session to ensure accurate tracking and documentation of participation.

Background

WSSC Water has provided computer training for over two decades as a core professional development resource, supporting digital transformation, continuous learning, upskilling, and reskilling across the organization. As technology evolves rapidly, it is critical that employees remain current with industry standards, software updates, and best practices to ensure operational excellence and organizational competitiveness. 

Ongoing training in Microsoft Software applications and related collaboration platforms is essential to maintain productivity, improve data analysis capabilities, enhance communication, and reduce reliance on IT Helpdesk resources.

WSSC organization currently partners with a vendor to deliver approximately 40 Microsoft Software related training classes per year. Standard class size averages 16 participants, with larger 90-minute town hall sessions accommodating up to 100 attendees.

Training is delivered through instructor-led training (ILT) in-person and virtual sessions to support varying learner needs. Training materials are provided in both printed and digital formats, depending on the session structure and audience requirements.

The curriculum focuses primarily on the Microsoft Office Suite, with additional ad hoc topics offered as needed to address evolving organizational priorities. Class length options include half-day (3-hour) sessions offered from 9:00 a.m.–12:00 p.m. and/or 1:00 p.m.–4:00 p.m., full-day (6-hour) sessions from 9:00 a.m.–4:00 p.m. with a one-hour lunch break, and 90-minute town hall sessions (typically three delivered within a single day).

Project Details

• Reference ID: 101630
• Department: Human Resources Office
• Department Head: Valerie Farrar (Chief Human Resource Officer)

Important Dates

• Questions Due: 2026-05-04T18:00:00.000Z

Evaluation Criteria

• Technical Approach (40 pts) —

  Offerors must submit the response for the following:

  • Delivery Formats
  • Virtual-Instructor Led
  • In-Person
  • Hybrid
  • On-Demand
  • Scheduling Flexibility and Scalability
  • Reporting Dashboards
  • Attendance
  • Completion
  • Assessments
  • Post-Training Support
  • Office Hours
  • Reinforcement Sessions
  • Coaching
  • Dedicated Account Management/Client Success Manager
  • Provide Office Hours
  • Customization of Curriculum
  • Hands-on labs, practical exercises, and real-world scenarios
  • Adult learning methodologies and engagement techniques
  • Frequency of curriculum updates (Reflection of Microsoft Feature Releases)
• Firm's Experience (35 pts) —

  Offerors must submit the response for the following:

  • Years of experience providing training on Microsoft technologies
  • Experience delivering training for platforms such as Microsoft 365, Azure, Power BI, and Microsoft Teams
  • Experience supporting organizations of similar size, industry, and geographic distribution
  • Demonstrated ability to deliver enterprise-wide or multi-location, multi-delivery format training engagements
  • Past performance, including client references and measurable outcomes
  • Organizational experience delivering Microsoft Office and Microsoft 365 training
  • Experience with public sector, utility, or similarly sized organizations
  • Past performance and client references 
• Price (25 pts) —

  Price proposal will be evaluated for best value

  1. Offeror shall provide their all-inclusive price in the PRICING PROPOSAL section and submit separately from the Technical Proposal.
  2. The Pricing Proposal shall be completed in its entirety for the 3-year base term and one, two-year option term. The price proposal shall be firm for the duration of the contract.

Submission Requirements

• MINIMUM QUALIFICATIONS
• Is your firm a current Microsoft Learning Partner with a minimum of “Silver” status? (required)
• Provide documentation demonstrating current Microsoft Learning Partner status (e.g., certification, partner designation, or official Microsoft documentation). (required)
• Does your firm have a minimum of five (5) years of experience providing instructor-led and/or virtual training services in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, and related productivity tools)? (required)
• Provide a narrative demonstrating relevant experience, including: (required) —

   

  • Description of services provided
  • Types of training delivered (in-person, virtual, or hybrid)
  • Duration of experience
  • Client types or industries served (if available)
• Appendix A: OSDI PARTICIPATION
• Does your firm meet the MBE/SLBE Optimization of Diverse Business Development Program requirements? (required)
• Provide proof of approve MBE business certifications and/or SLBE business registrations (required)
• Please download and complete the attached OSDI Forms (required) —

  Please download the below documents, complete, and upload, if subcontracting.

• Appendix B: CERTIFICATE OF INSURANCE
• Please upload your up to date Certificate of Insurance here (required)
• Appendix C: SUBMISSION FORMS
• Technical Proposal (WITHOUT COST) (required) —

  Please upload your technical proposal here

• CONSENT TO USE OF ELECTRONIC SIGNATURE (required) —

  Please download the below documents, complete, and upload.

• CERTIFIED INSURANCE CONFIRMATION (required) —

  I certify that I will have on file within 10 days of Notice of Award, Certificates of Insurance acceptable to the Commission, meeting all requirements set forth in the Contract Document.

• CONTRACT CERTIFICATION AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• CONSULTANT CONFLICT OF INTEREST AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• IRAN INVESTMENT ACTIVITY CERTIFICATION (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF BIDDER’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF OFFEROR’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• PRICING
• Please upload your pricing here (required)
• Are you registered in WSSC Water's Supplier Portal? (required)
• Please provide your Supplier Portal identification number (ID): (required)
• Please confirm that you have registered prior to bid submittal (required) —

  Please register at: www.wsscwater.com/supplier.

• Prompt Payment Discount (required)
• Solicitation Purpose? (required)
• RFP purpose? (required)
• IFB Purpose (required)
• General Terms and Conditions? (required)
• How will you be collecting pricing? (required) —

  Select electronic pricing table if providing line items for the vendor to fill out

• Bonding Requirements? (required)
• Please select all relevant insurance types: (required)
• Will you be awarding a single or multiple vendors? (required)
• Will the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause apply? (required) —

  Select yes to show the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause in the attachments

• Identify OSDI's Participation Recommendation (required)
• MBE Bid Price Preference: (required)
• SLBE Bid Price Preference: (required)
• MBE/SLBE Goal (required)
• Select the Optimization of Diverse Business Development Program (required)