SLED Opportunity · TEXAS · CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
AI Summary
CapMetro seeks a contractor for a Mystery Rider Program to evaluate public transit service quality, operator performance, and ADA compliance readiness through discreet observations across its service area.
The purpose of this project is to assist CapMetro to discreetly evaluate the strengths and weaknesses associated with the delivery of public transit services and identify areas in need of improvement. The program will assist management in identifying problems and opportunities, provide insight regarding areas requiring employee coaching and training, and elicit information for streamlining and improving front-line services. The results of this project will also provide benefit to CapMetro as it prepares for the Americans With Disabilities Act (ADA) compliance component of each Federal Transit Administration (FTA) Triennial Review. Pre-Bid Meeting Information: Yes Online Q&A: No Location Information: Department: Procurement Address: 2910 East 5th Street3rd FloorAustin, Texas78702 County: Travis Other Details: The Contractor shall assist in assessing the quality of service provided by CapMetro across our service area. The Contractor shall provide feedback on the quality of the service rendered to our customers. This feedback shall require observations on buses, at transit centers, at Park & Rides and various service locations (downtown Central Business District - CBD) as deemed appropriate. Monitored items include bus Operator performance, bus timeliness, transit and bus stop state of good repair and cleanliness. Special Notices: PLEASE NOTE: All eBids must be fully uploaded and submitted prior to 3:00:00 PM Central on the due date. Once an eBid is accepted, a confirmation pop-up will display indicating "Bid Successfully Submitted" and an email confirmation which includes the date and time the eBid was submitted will be sent automatically to the email address registered on the vendor account.In Cost File field, upload Volume 1 pricing of proposal. In Response File field, upload Volume 2, technical of proposal.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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