OCA-DGCP-063 Community Dispute Resolution Centers Program, Outside New York City

Solicitation No.

2129747

Type / RFx

RFP

Level

state

Published Date

December 17, 2025

Due Date

January 28, 2026

NAICS Code

624190AI guide

Jurisdiction

new york

State

new york

Agency

Unified Court System, NYS

I. BACKGROUND INFORMATION In 1981, the State of New York enacted Article 21-A of the Judiciary Law and created the Community Dispute Resolution Centers Program (“CDRCP”). This initiative provides community-based forums for the resolution of civil and minor criminal disputes through dispute resolution processes other than litigation. Pursuant to this legislation, the New York State Unified Court System (“UCS”), Division of Alternative Dispute Resolution (the “Division”), contracts with and provides funding to not-for-profit centers that provide dispute resolution services. The Community Dispute Resolution Centers (“CDRCs” or “centers”) serve several vital functions. First, the centers empower clients to play a greater role in deciding the procedural and substantive outcomes of their disputes. Second, the centers help courts streamline their dockets by providing dispute resolution services to those people who are able and willing to resolve their conflict without the assistance of a Judge. Third, the centers collaborate with other human services organizations in their communities and connect clients with available services and resources. Finally, centers serve as promoters of peaceful communities and help individuals become more effective communicators and negotiators, not only through direct delivery of services, but also through ongoing training and community outreach efforts. The ADR strongly encourages centers to utilize volunteers for two primary reasons: first, an active volunteer pool often infuses the center with a level of enthusiasm and diversity of life experience that is seldom attainable solely with paid staff; second, use of volunteers allows paid staff to focus on outreach and case development, volunteer recruitment and management, and ongoing program monitoring. II. PROJECT INFORMATION UCS is issuing this Request for Proposals (“RFP”) to solicit proposals from qualified applicants that use creative methods to leverage community resources to the maximum extent feasible to enhance services provided to disputants in the CDRCs. Pursuant to Judiciary Law § 849-d (2), the UCS may award up to $40,000.00 per county served in unmatched CDRCP grant funding (“CDRCP Funds”). Any additional CDRCP Funds above the $40,000 per county served by the center must be matched on an equal basis (pro rata) by local revenue. A description of the services to be performed using CDRC Funds (“CDRC Services”) is described below. In addition to providing CDRCP Funds, the UCS will award additional funds that do not require a local match to administer a CDRC in one or more counties where there is available funding (“Court Project Services Funds”). The successful bidder(s) (“Awarded Contractor(s)”) shall use the Court Project Services Funds to provide dispute resolution services – including intake, screening, mediation, and dispositional reporting – for cases that the CDRC receives from the local court(s). Additionally, the Awarded Contractor(s) shall develop protocols in collaboration with the local court(s) that are consistent with the policies set forth in the Program Manual for the Community Dispute Resolution Centers Program. A further description of the services to be performed using Court Project Services Funds (“Court Project Services”) is described below. The amounts of available funding are detailed in Exhibit 10. Applicants must submit a program narrative and budget in accordance with the requirements set forth in this RFP. The fiscal year 2026-2027 budget allocates $6,435,884 in the aggregate to continue the CDRCP, with maximum annual funding by county as specified in Exhibit 10. Key Bid Dates (Note: the Office of Court Administration (“OCA”) reserves the right to modify any Key Bid Date as it may deem appropriate.) EVENT DATE Bid Issue Date Friday, December 17, 2026 Question Due Date Friday, January 9, 2026 at 2:00PM Eastern Bid Submission Deadline Date Wednesday, January 28, 2026 at 2:00PM Eastern Estimated Contract Start Date July 1, 2026 Note: Throughout this RFP, the terms bidder, proposer, vendor and applicant are used interchangeably, as are RFP, bid and solicitation. III. AWARD Term of Award Contracts (each a “Contract”) will be awarded to one contractor for each county (hereinafter “Awarded Contractors”) for an initial term of sixty (60) months (“Initial Term”). While applicants may submit separate proposals for more than one county as further detailed herein, Awarded Contractor will enter into one (1) Contract for each county. The Contract is expected to commence on or about July 1, 2026 and terminate on or about June 30, 2031. The initial budget period of the Contract will be for nine (9) months, from July 1, 2026 through March 31, 2027. The maximum available funding listed in Exhibit 10 will be prorated during the nine-month initial budget period, equating to 75% of the respective amounts listed in Exhibit 10. UCS further reserves the right to extend the Contract for a period not to exceed one (1) year (“Extension Term”), upon written notification to Awarded Contractor prior to the expiration date of the contract. The Contract and extension thereof (collectively, “Contract Term”) are subject to the approval of the NYS Office of the Attorney General and the NYS Office of the State Comptroller. Method of Award Multiple awards will be made pursuant to this RFP. The Awarded Contractor(s) must: 1) meet the minimum qualifications outined in Article IV below; 2) be a responsible bidder as determined in accordance with the criteria in Article X below; and 3) receive a score in excess of the minimum score, as determined by the selection criteria set forth herein. Responsibility is determined in accordance with the criteria articulated in the paragraph contained in the Article X, General Specifications headed “Responsible Bidder.” Proposals will be reviewed and rated by a team composed of qualified UCS staff. In the event of a tie score, the proposer with the higher reasonableness of cost score will prevail. Proposals will be scored as follows: Category Maximum Points Organizational Capacity 16 Appropriateness and Quality of the Proposed Program Plan 49 Appropriateness of the Proposed Staffing Plan 15 Reasonableness of Cost 20 MAXIMUM TOTAL POINTS 100 Proposals will be evaluated separately for each county that it proposes to serve. Detailed criteria are contained in the Rating Tool attached as Exhibit 5 hereto. Note: A minimum score of 70 (average of all evaluators) is required for an award to be made. IV. MINIMUM QUALIFICATIONS Pursuant to Judiciary Law §§ 849-a (3) and 849-b, UCS may only consider proposals submitted by nonprofit organizations that are organized for the resolution of disputes or for religious, charitable or educational purposes and meet the eligibility requirements in Part 116.3 of the Rules of the Chief Administrator. Applicants must submit proof of charities registration or claim an exemption from the Attorney General’s Charities Bureau portal and provide a copy thereof. Proposers must have the capacity to operate within New York State. UCS reserves the right to request additional documentation Qualified applicants must have the capacity to provide Project Services (as set forth in Article V, Project Services below) to support the proposed Project Services. The proposer must have at least three (3) years’ experience delivering community-based services and at least three (3) years experience providing direct services using volunteers. V. PROJECT SERVICES UCS seeks proposals for the performance of the services listed below (“Project Services”) in the counties that are subject to this RFP as set forth in Exhibit 10. CDRC Services For each county subject to this RFP, the Awarded Contractor serving that county shall deliver the following CDRC Services: • Provide a wide range of free and low-cost dispute resolution services, including mediation, arbitration, restorative practices, conflict coaching, and facilitation. ▪ Deliver high-quality dispute resolution services. ▪ Assess the dispute resolution needs of the community it serves. ▪ Provide dispute resolution programming that meets local community needs and offers free or affordable sliding scale options for community members unable to afford the services. ▪ Submit required reports in a timely manner. ▪ Maintain confidential case files. ▪ Deploy a reliable technological infrastructure to manage the program. ▪ Provide appropriate, accessible facilities for each county it intends to serve. • Provide case intake, case management, and domestic violence screening services that inform parties about available dispute resolution services, prepare them for participation, and screen out inappropriate matters. ▪ Safeguard client confidentiality while delivering high-quality intake and screening services. ▪ Implement effective methods and systems for client intake, case management, andscreening. ▪ Implement effective methods and systems for quality assurance of process, practice and reporting. • Conduct outreach to local communities and other referral sources. ▪ Conduct effective outreach efforts to promote dispute resolution services to the public. ▪ Build and maintain strong relationships with the courts and other current and potential referral sources in the service area. • Collect, analyze, and report on case outcomes. ▪ Collect and report to the Division and court partners information about outcomes, client demographics, and client satisfaction as requested by the Division. ▪ Analyze data to continuously improve service delivery. • Recruit, train, and manage a diverse roster of volunteers who serve as the primary dispute resolution service providers. ▪ Recruit, train, utilize, and retain volunteer neutrals, including mediators who reflect the diversity of the community they serve. ▪ Provide supervision to mediators and other neutrals to ensure high quality of services. ▪ Ensure that volunteer mediators complete annual continuing mediation requirements consistent with the CDRC Program Manual. • Secure local matching revenue by engaging local funders, county agencies, individuals, and businesses for grants, contracts, and fee-based services. ▪ Secure funding and other resources to support dispute resolution or related programming and present a plan to secure future funding and resources. ▪ Acquire sufficient and appropriate matching funds and other funding to support dispute resolution services and ensure the program’s sustainability. • Provide an appropriate staffing plan and procedures to support dispute resolution services. ▪ Provide an appropriate fiscal and regulatory supervisory structure. ▪ Allocate responsibilities among staff, maintain an effective supervisory structure, and ensure sufficient staffing to meet community needs. ▪ Maintain diversity among staff and promote cultural competence through ongoing training and other activities. Court Project Services In addition to the CDRC Services, for each court within each county as indicated below, the Awarded Contractor serving that county shall deliver the following Court Project Services: Albany County Court Services/Deliverables Albany City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every 2nd and 4th Mondays from 9:00am – 1:00pm. Cohoes City Court • Provide in-person coverage for the following schedule of housing and small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site one half day a week, on a day to be determined Watervliet City Court • Provide in-person coverage for the following schedule of housing and small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site every Wednesday of the month from 9:00am – 1:00pm. Albany County Family Court • Provide intake, screening, case management and mediation services for Family Court cases. The Awarded Contractor will receive up to 200 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases up to two days a week, on days to be determined in the future. Albany County Surrogates Court • Provide intake, case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to 5 case referrals per year. Allegany County Court Services/Deliverables Allegany County Family Court • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 30 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on two days a month, days to be determined. Allegany County Supreme Court • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above Allegany County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Broome County Court Services/Deliverables Binghamton City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every other Tuesday: 9:00am-4:30pm. Broome County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 300 case referrals per year. Cattaraugus County Court Services/Deliverables Olean City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 75 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on two Thursdays a month. Salamanca City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 45 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on one Friday a month. Cattaraugus County Family Court • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 40 case referrals per year. Cattaraugus County Supreme Court • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above Cattaraugus County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Cayuga County Court Services/Deliverables Auburn City Court • Provide intake, screening, case management and mediation services for small claims cases. The Awarded Contractor will receive up to 55 case referrals per year. Cayuga County Family Court • Provide intake, screening, case management and mediation services for Family Court cases. The Awarded Contractor will receive up to 30 case referrals per year. Cayuga County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to five case referrals per year. Chautauqua County Court Services/Deliverables Dunkirk City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 40 case referrals per year. Jamestown City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 130 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on one day a week, day to be determined. Chautauqua County Family Court • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 85 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on Thursdays. Chautauqua County Supreme Court • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above Chautauqua County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Chemung County Court Services/Deliverables Elmira City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site for one day: 9:00am-1:00pm. Day of week to be determined. Chemung County Family Court • Provide intake, screening, case management and mediation services for family court cases. The Awarded Contractor will receive up to 100 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases, as well as provide petition intake assistance, from 9:00am – 4:30pm during two days a week to be determined. Chenango County Court Services/Deliverables Chenango County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 50 case referrals per year. Clinton County Court Services/Deliverables Plattsburgh City Court • Provide in-person coverage for the following schedule of housing and small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and mediate, as well as at least one (1) staff or volunteer to mediate on-site, every other Wednesday from 9:30 – 3:30pm. Clinton County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The Awarded Contractor will receive up to 10 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse. Columbia County Court Services/Deliverables Hudson City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every 4th Wednesday of the month from 9:00am – 1:00pm. Columbia County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 50 case referrals per year. Columbia County Surrogates Court • Provide intake, case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to five case referrals per year. Cortland County Court Services/Deliverables Cortland City Court • Provide in-person coverage for the following schedule of small claims court calendar per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every Thursday from 1:00pm– 4:30pm. Cortland County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 150 case referrals per year. Delaware County Court Services/Deliverables Delaware County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 60 case referrals per year. Dutchess County Court Services/Deliverables Beacon City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every other Tuesday: 9:00am-11:00am. Poughkeepsie City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every Monday and Thursday: 9:00am-11:00am. Dutchess County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 160 case referrals per year and will provide in-person coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation. Staff will be present on two days a week 9:00am-4:00pm and one day a week from either 9:00am-1:00pm or 1:00pm-4:00pm (with specific days set for duty judge assigned to a specific week; judges rotate as duty judge on a weekly basis). Erie County Court Services/Deliverables Buffalo City Court • Provide intake, screening, case management, and mediation services for housing matters. The Awarded Contractor will receive up to 120 case referrals per year. Lackawanna City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 40 case referrals per year. Tonawanda City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 40 case referrals per year. Erie County Family Court • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 600 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse three days a week. In-person coverage of one staff member is required four days a week.• Administer the Eighth Judicial District’s family court mediation panel. Responsibilities include assigning cases, making payments to roster mediators, and supporting quality assurance and continuing education. At least $100,000 from Court Project Services should be set aside for roster mediator payments in the budget. • Provide restorative justice practices in up to 50 juvenile justice cases a year. Erie County Supreme Court • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined 50 case referrals per year, for the matters referenced above Erie County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to 10 case referrals per year. Essex County Court Services/Deliverables Essex County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The Awarded Contractor will receive up to 20 case referrals per year. Cases will be scheduled for in-person mediation at the court house every Monday and Thursday from 9:30am to 4:30pm. Franklin County Franklin County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The Awarded Contractor will receive up to 20 case referrals per year. Cases will be scheduled for in-person mediation at the court house. Fulton County Court Services/Deliverables Gloversville City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every Thursday from 8:15am – 12:00pm. Johnstown City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every Tuesday from 9:00am – 12:00pm and the last Wednesday of the month from 1:30-3:30pm. Fulton County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The Awarded Contractor will receive up to 70 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen, schedule cases, and mediate every Wednesday from 10:00 AM to 5:00 PM Genesee County Court Services/Deliverables Batavia City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 65 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse every Thursday. Genesee County Family Court • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 100 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on Wednesdays. Genesee County Supreme Court • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above Genesee County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Greene County Court Services/Deliverables Greene County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The awarded contractor will receive up to 100 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation every Monday and Wednesday from 9:00am to 1:00pm. Greene County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases. The Awarded Contractor will receive up to five case referrals per year. Hamilton County Court Services/Deliverables Hamilton County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The Awarded Contractor will receive up to 10 case referrals per year. Cases will be scheduled for in-person mediation at the court house. Herkimer County Court Services/Deliverables Little Falls City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site every other Thursday from 9:30am – 12:00pm. Herkimer County Family Court • Provide petition intake assistance in-person at the courthouse during the hours of 9:00am – 4:30pm two days a week, on Monday and Wednesdays.• Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 100 case referrals per year. Jefferson County Court Services/Deliverables Watertown City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site every other week (Tuesday or Wednesday, date to be determined) from 9:00am – 1:00pm. Jefferson Family Court • Provide intake, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 120 case referrals per year and will provide inperson coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen, schedule cases and mediate on-site on every Mondays from 9:00am -4:30pm and Thursday from 9:00am -1:00pm. Lewis County Court Services/Deliverables • No Court Services Livingston County Court Services/Deliverables Livingston County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 75 case referrals per year. Livingston County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to five case referrals per year. Madison County Court Services/Deliverables Madison County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 120 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases, as well as provide petition intake assistance, from 9:00am – 4:30pm two days a week to be determined. Monroe County Court Services/Deliverables Monroe County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The Awarded Contractor will receive up to 400 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule, and mediate cases four days a week from 9:00am – 4:30pm. Monroe County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to five case referrals per year. Montgomery County Court Services/Deliverables Amsterdam City Court • Provide in-person coverage for the following schedule of small claims and landlord/tenant court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every other Thursday of the month from 8:30 – 10:30am. Montgomery County Family Court • Provide intake, screening, case management and mediation services for Family Court cases. The Awarded Contractor will receive up to 85 case referrals per year and will be responsible for virtual online coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases every Friday from 9:15 AM to 4:00 PM Nassau County Court Services/Deliverables Nassau County District Court (Hempstead) • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least two (2) staff or volunteers to mediate on-site. Monday, Tuesday, Wednesday, Thursday, and Friday: 9:00am-1:00pm. Nassau County Surrogates Court • Provide intake, case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to 35 case referrals per year. Niagara County Court Services/Deliverables Lockport City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 90 case referrals per year. Niagara Falls City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 175 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on Wednesdays. North Tonawanda City Court • Provide intake, screening, case management, and mediation services for small claims matters. The Awarded Contractor will receive up to 25 case referrals per year. Niagara County Family Court (Lockport) • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 70 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on Thursdays.• Provide restorative justice practices in up to 10 juvenile justice cases a year. Niagara County Family Court (Niagara Falls) • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 70 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse one day a week, day to be determined.• Provide restorative justice practices in up to 10 juvenile justice cases a year. Niagara County Supreme Court (Lockport) • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above Niagara County Supreme Court (Niagara Falls) • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above Niagara County Surrogates Court (Lockport) • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Niagara County Surrogates Court (Niagara Falls) • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Oneida County Court Services/Deliverables Oneida County Family Court (Rome) • Provide intake, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 100 case referrals per year and will provide inperson coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen, schedule cases and mediate on-site every Thursday from 9:00-4:00pm. Oneida County Family Court (Utica) • Provide intake, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 100 case referrals per year and will provide inperson coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen and schedule cases on-site every Tuesday from 9:00-4:00pm. Onondaga County Court Services/Deliverables Syracuse City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and mediate on-site. Wednesday from 1:00pm-4:30pm.• Onondaga County Family Court • Provide intake, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 500 case referrals per year and will provide inperson coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen, schedule cases and mediate on-site on Monday, Tuesday, Wednesday, Thursday, and Friday from 8:30am - 4:30pm. Ontario County Court Services/Deliverables Canandaigua City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site once a month from 9:00am – 1:00pm, on a day to be determined. Geneva City Court • Provide intake, screening, case management and mediation services for small claims cases. The Awarded Contractor will receive up to 35 case referrals per year. Ontario County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 150 case referrals per year. Ontario County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to 5 case referrals per year. Orange County Court Services/Deliverables Middletown City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every Friday: 9:00am-12:00pm. Newburgh City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every Monday and Friday: 9:00am-11:00am. Port Jervis City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every Thursday: 9:00am-11:15am. Orange County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 180 case referrals per year. Orleans County Court Services/Deliverables Orleans County Family Court • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 20 case referrals per year. Orleans County Supreme Court • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above Orleans County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Oswego County Court Services/Deliverables Oswego County Family Court • Provide intake, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 250 case referrals per year and will provide inperson coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen, schedule cases and mediate on-site on one day a week, on a day to be determined. Otsego County Court Services/Deliverables Otsego County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 60 case referrals per year. Putnam County Court Services/Deliverables Putnam County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 40 case referrals per year. Rensselaer County Court Services/Deliverables Troy City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every Tuesdays of the month from 9:00am – 1:00pm. Rensselaer County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 25 case referrals per year. Rensselaer County Surrogates Court • Provide intake, case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to five case referrals per year. Rockland County Court Services/Deliverables Rockland County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 40 case referrals per year. Saratoga County Court Services/Deliverables Mechanicsville City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on alternating Tuesdays and Wednesdays, from 9:00am – 11:00am. Saratoga Springs City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every Wednesday from 9:00am – 12:30pm. Saratoga CountyFamily Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The awarded contractor will receive up to 250 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen, schedule, and mediate cases Monday and Tuesday from 9:00am to 2:00 pm. Schenectady County Court Services/Deliverables Schenectady City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every:o Tuesday from 9:00am – 12:00pmo Wednesday from 1:30 – 4:00pmo Thursday from 9:00am – 12:00pmo Friday from 9:00 – 12:00pm Schoharie County Court Services/Deliverables Schoharie County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The awarded contractor will receive up to 25 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation every Tuesday from 9:00am to 1:00pm. Schoharie County Surrogates Court • Provide intake, case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to five case referrals per year. Schuyler County Court Services/Deliverables Schuyler County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 15 case referrals per year. Seneca County Court Services/Deliverables Seneca County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 130 case referrals per year. Seneca County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to five case referrals per year. St. Lawrence County Court Services/Deliverables Ogdensburg City Court • Provide in-person coverage for the following schedule of housing and small claims court calendars per week.o Coverage for every other Thursday of the monthmust include two (1) paid staff mediator and one(1) paid staff or volunteer mediator to conductintake, screen and mediate on-site from 9:30 –1:00pm.o Coverage for Mondays and alternatingWednesday from 9:00am – 1:00pm must includeone (1) staff mediator to conduct intake, screenand mediate on-site. St. Lawrence County Family Court • Provide intake, screening, case management, and mediation services for custody and visitation matters. The awarded contractor will receive up to 35 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen, schedule, and mediate cases every Monday from 10:00am to 5:00pm. Steuben County Court Services/Deliverables Corning City Court • Provide intake, screening, case management and mediation services for small claims cases. The Awarded Contractor will receive up to 60 case referrals per year. Hornell City Court • Provide intake, screening, case management and mediation services for small claims cases. The Awarded Contractor will receive up to 45 case referrals per year. Steuben County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 200 case referrals per year. Steuben County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to five case referrals per year. Suffolk County Court Services/Deliverables District Court (1st District Court - Ronkonkoma) • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least three (3) staff or volunteers to mediate on-site on every 3rd Wednesday of the month from 5:30pm – 8:30pm. District Court (2nd District Court - Lindenhurst) • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least two (2) staff or volunteers to mediate on-site on every 1st and 3rd Thursday of the month from 9:30am – 1:00pm. District Court (3rd District Court - Huntington) • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least two (2) staff or volunteers to mediate on-site on every 1st and 3rd Tuesday of the month from 9:30am – 1:00pm. District Court (4th District Court – Hauppauge) • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least one (1) staff or volunteers to mediate on-site on every 2nd and 4th Thursday of the month from 9:00am – 1:00pm. District Court (5th District Court – Ronkonkoma) • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least three (3) staff or volunteers to mediate on-site on every 2nd and 4th Monday of the month from 9:30am – 1:00pm. District Court (6th District Court – Patchogue) • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least three (3) staff or volunteers to mediate on-site on every 2nd and 4th Tuesday of the month from 9:30am – 1:00pm. Suffolk County Family Court • Provide intake, case management and mediation services for custody and visitation, with the potential expansion of the program to include child support cases during the contract term. The Awarded Contractor will receive up to 600 case referrals per year and will provide in-person coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation, as well as at least one (1) staff or volunteers to mediate on-site. Staff will be present four days a week from 9:30am-4:30pm and mediator will be present four days a week from 2:00pm-5:00pm. Suffolk County Matrimonial Court • Conduct in-person Intimate Partner Violence Screening for Matrimonial cases referred through the in-house court mediation program. In-person coverage at the court will require one staff member, five (5) days per week, from 9:30am – 1:00pm. Sullivan County Court Services/Deliverables Sullivan County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 25 case referrals per year. Sullivan County Surrogates Court • Provide intake, case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to five case referrals per year. Tioga County Court Services/Deliverables Tioga County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 15 case referrals per year. Tompkins County Court Services/Deliverables Ithaca City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every other Monday from 9:00am – 1:00pm. Provider must be willing to partner with the Cornell University Industrial and Labor Relations school and support student observations of mediations handled at this time. Tompkins County Family Court • Provide intake, screening, case management and mediation services for custody and visitation and child support cases. The Awarded Contractor will receive up to 100 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases, as well as provide petition intake assistance, from 9:00am – 4:30pm during one day a week to be determined. Ulster County Court Services/Deliverables Kingston City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site every Monday and Friday from 9:00am – 1:00pm. Ulster County Family Court • Provide intake, screening, case management and mediation services for Family Court cases. The Awarded Contractor will receive up to 150 case referrals per year and will be responsible for in-person coverage according to the following court calendar schedule. Coverage for each day must include one (1) paid staff member to screen and schedule cases every Monday and Wednesday mornings from 9:00am – 12:30pm. Ulster County Surrogates Court • Provide intake, case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to 10 case referrals per year. Warren County Court Services/Deliverables Glen Falls City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff member or volunteer mediator to conduct intake, screen and mediate on-site on every Wednesday from 8:45 – 1:00pm. Washington County Court Services/Deliverables No Court Services Requested Wayne County Court Services/Deliverables Wayne County Family Court • Provide intake, screening, case management and mediation services for Family Court cases. The Awarded Contractor will receive up to 85 case referrals per year. Wayne County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to five case referrals per year. Westchester County Court Services/Deliverables Peekskill City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every other Wednesday: 9:30am-11:30am. White Plains City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff to screen and schedule mediations on-site every Tuesday: 9:30am-11:30am and 1:00pm – 3:00pm. Yonkers City Court • Provide in-person coverage for the following schedule of small claims court calendars per week. Coverage for each day must include one (1) paid staff or volunteer to mediate on-site every Monday, Tuesday, and Wednesday: 1:00pm- 3:00pm. Westchester County Family Court • Provide intake, screening, case management and mediation services for custody and visitation cases. The Awarded Contractor will receive up to 240 case referrals per year and will provide in-person coverage for the following schedule of court calendars. Coverage for each day must include one (1) paid staff member to screen and schedule cases for mediation. Staff will be present on:o Tuesdays from 9:30am-12:00pm and Wednesdaysfrom 9:30am-12:30pm at New Rochelle courtlocation.o Tuesdays from 10:00am-12:00pm at White Plainscourt location.o Thursdays from 9:30am-12:00pm at Yonkers courtlocation.• Provide Restorative Justice services related to Individualized Juvenile Justice Program. Westchester County Surrogates Court • Provide intake, screening, and case management and mediation services for Surrogates Court cases. The Awarded Contractor will receive up to 80 case referrals per year from Westchester and Rockland County Surrogates Courts.• Provide in-person coverage for the following schedule of weekly court meeting. Coverage for each day must include one (1) paid staff on Wednesday: 9:00am-12:30pm• Assign cases to the Court’s roster of mediators, ensuring equitable distribution of cases and adherence to case timelines. • Administer roster Court’s roster of mediators ensuring that all mediators providing services have met the minimum standards for mediation training and experience, as outlined in Part 146 of the Rules of the Chief Administrative Judge; providing training and apprenticeship to develop new roster members; and supervising all mediators to ensure high quality of services and annual continuing education requirements. Wyoming County Court Services/Deliverables Wyoming County Family Court • Provide intake, screening, case management and mediation or conflict coaching services for custody and visitation and child support cases. The Awarded Contractor will receive up to 25 case referrals per year. Cases will be scheduled for in-person mediation at the courthouse on the first and third Mondays of each month. Wyoming County Supreme Court • Provide intake, case management and mediation or conflict coaching services for general civil and matrimonial cases. Services in matrimonial cases include mediating the full divorce as well as mediating and/or arbitrating for the personal property portion of matrimonial cases. The Awarded Contractor will receive up to a combined five case referrals per year, for the matters referenced above. Wyoming County Surrogates Court • Provide intake, case management and mediation service for Surrogates Court cases including Article 17-A Guardianship and contested adoptions. The Awarded Contractor will receive up to five case referrals per year. Yates County Court Services/Deliverables Yates County Family Court • Provide intake, screening, case management and mediation services for Family Court cases. The Awarded Contractor will receive up to 25 case referrals per year. Yates County Supreme Court • Provide intake, case management and mediation services for matrimonial cases. The Awarded Contractor will receive up to five case referrals per year. VI. INSURANCE REQUIREMENTS Awarded Contractor(s) shall be required to maintain the insurance specified in Exhibit 4 hereto (Insurance Requirements), at their own cost and expense throughout the Contract Term. VII. REQUIRED DOCUMENTS General Requirements All documentation must be submitted on prescribed forms, without alteration. Where no form is included or specified, submissions must be single-spaced with one inch page margins (not including attachments or financial forms) using a 12-point font. To facilitate photocopying, do not permanently bind documents. Applicants must submit every document listed below, as well as the documents listed in the Document Enclosure Checklist annexed as Exhibit 1 hereto. Failure to provide all documents in the manner required may result in disqualification of an applicant’s proposal. a. Narrative Description - Organizational Capacity 1. Explain how the proposed center is in alignment with the organization’s mission, as provided in the required Mission Statement, and if relevant, the organization’s history. [Suggested length: two pages] 2. Briefly explain: (a) How the organization’s strategic plan (or, if there is no strategic plan, Mission Statement) provided in the required Mission Statement was created, including details about who was involved, the process, the duration of the process, and use of any outside experts; and (b) The implementation process of the strategic plan, including progress made on the timetables for meeting goals and objectives, and on-going efforts. If your organization does not have a strategic plan (as defined in Exhibit 13) or a strategic plan specific to the CDRC, explain. Preference will be given to proposals in which the proposer demonstrates that its strategic plan will likely support dispute resolution and other CDRC program services and that such plan was developed with significant involvement from internal and external stakeholders. [Suggested length: one and a half pages] 3. Complete the grid in Exhibit 11 titled “Past Funding Chart” to indicate past funding that the organization has secured in the aggregate for its current programs, answering on a state fiscal year basis (April through March). Preference will be given to proposals that demonstrate the ability to secure funds in the following order of preference: (1) Public and private revenue, including grants and donations; (2) Fee-for-service revenue; and (3) In-kind revenue. If the organization currently provides CDRC services, respond specifically with respect to financial support to the current program, including total financial support, even if it exceeds the minimum match requirements and/or has not been listed in past reconciliations or budgets. 4. Briefly explain how the organization’s resource development plan was created. Include details about who was involved, the process, the duration of the process, and use of any outside experts. If your organization does not have a resource development plan (as defined in Exhibit 13) or a resource development plan specific to the CDRC, explain. [Suggested length: one page] 5. Describe the organization’s capacity to timely prepare and submit fiscal reports required by existing donors or funders. What types of fiscal reports are you presently required to provide, when were they due, and when were they submitted for state fiscal years 2023-2024 and 2024- 2025? If currently under contract with UCS, include UCS fiscal reporting deadlines and submission dates. Preference will be given to proposals that demonstrate the proposer routinely meets reporting deadlines. [Suggested length: one page] 6. Describe how the organization will resolve computer-related issues by outlining your protocols for data backup and recovery, the systems you use to monitor and resolve technical problems, and the qualifications of your internal and/or consultant IT support. Describe the organization’s back-up protocols. [Suggested length: one page] 7. Describe how the organization will utilize the components of its technological infrastructure to: (a) Communicate with staff, volunteers, referral sources, and clients to schedule meetings and mediations, develop caseloads, coordinate case management efforts, and share program outcomes; (b) Collect, monitor, and analyze case data for program development and resource management; (c) Train and educate staff, volunteers, referral sources, partners, and others; and (d) Deliver online ADR services. [Suggested length: one and a half pages] 8. Identify each dispute resolution process in Exhibit 12 that the center will provide, and describe the fee policy that the program will utilize in determining client fees for dispute resolution services. [Suggested length: one and a half pages] 9. Explain the mechanisms that the center will use to ensure client confidentiality and monitor the quality of intake and screening services. Include information about staff training, management and development; policies and procedures; written manuals; and any other pertinent processes or mechanisms. Reference rather than attach any written materials. [Suggested length: one and a half pages] 10. Describe the mechanisms that the center will use to monitor the quality of dispute resolution services. Include information about training, apprenticeships, continuing education, mediator evaluation, staff oversight, program design, and any other pertinent processes or mechanisms. Reference rather than attach any written materials. [Suggested length: two and a half pages] 11. Describe your organization’s: (a) Internal control procedures (as defined in Exhibit 13); and (b) The role of program staff in developing and monitoring programmatic budgets. For a multipurpose agency (as defined in Exhibit 13), describe the role of program staff specific to the development and monitoring of the dispute resolution program budget. [Suggested length: one page] 12. Describe the specific practices and methods by which your organization will attract and maintain a diverse and culturally competent workforce and environment (beyond meeting the requirements of the laws governing discrimination of individuals in protected classes). [Suggested length: two pages] 13. If your organziation is a multi-purpose agency (as defined in Exhibit 13), describe the method or basis for allocating indirect costs. Indirect costs are those that benefit more than one program and, therefore, are shared. They may include general maintenance and operation expenses, general office and administrative expenses, general overhead, etc. Some common methods of allocating indirect costs are based upon time, space, units of service, or percentage of funding. [Suggested length: one page] 14. Include the following: (a) Provide a staffing plan for the program which includes the functions of each staff category included in the projected budget; (b) Describe the capacity of the organization to administer the proposed program with the existing staffing structure; and (c) Include descriptions of the proposed supervisory structure and supervisory practices of the program. [Suggested length: two pages] Narrative Description - Proposed County-Specific Program Services Applicants must submit a separate narrative description for each county the organization is applying for which addresses all of the proposed program service requirements listed below: 15. For each county that your organization is proposing to serve, list up to three specific locations and specify why each location is under consideration for use as a CDRC or is currently a CDRC office location. For each proposed office, identify the following: (a) The number of program staff who will work at the office; (b) The number of rooms available for simultaneously holding dispute resolution sessions; (c) Whether there is a waiting area; (d) The degree to which the organization has or will need to furnish staff areas, session rooms or the waiting area; (e) Accessibility and convenience, including accessibility for people with disabilities, and proximity to the courts, other referring organizations, and to public transportation where possible; and (f) Other community locations that are available to you for use in your proposed program. [no suggested page amount] 16. Complete the grid in Exhibit 11 titled “Mediation Panel Demographics” with information about the mediation panel you propose to utilize to provide the services described in Question 8 of the Narrative Description above, including both staff and volunteers. For each box, include both total numbers and percentages. If your program will supervise a peer mediation program, include below the “Mediation Panel Demographics” grid a separate summary of the demographic characteristics of those mediators. 17. Compare the information you provided in the above grid (in Question 16 of the Narrative Description above) to the demographic data about your county as provided in Exhibit 8. If currently providing CDRC services, discuss how the panel in your response to Question 16 differs from your organization’s current panel. Describe how the organization will recruit a panel of neutrals who: (a) reflect the diversity of the community the organization serves or will serve; and (b) exhibit the capacity to serve linguistically diverse clients of the community the organization serves or will serve. If the organization has faced or faces particular challenges recruiting a diverse panel of neutrals, explain the challenges, strategies that have been attempted, and possible new approaches under consideration. [Suggested length: two pages] 18. Complete the grid in Exhibit 11 titled “Non-Staff Volunteer Percentage Chart” to provide an estimate in the column titled “Next Contractual Period” of the percentage of cases in which nonstaff volunteers will provide dispute resolution services during the Contract Term (not including extensions). If currently providing CDRC services, provide the total number of cases and percentage of cases in which non-staff volunteers provided dispute resolution services for each of the last two calendar years. If any percentage of the total caseload requires the use of staff rather than volunteers: (a) explain why volunteers are not utilized in these cases; (b) provide the total number of these cases; and (c) recalculate that volunteer utilization percentage in consideration of these cases. [no suggested page amount] 19. For existing CDRC contractors (leave blank if not an existing contractor): Complete the grid in Exhibit 11 titled “Active Mediators Chart” to indicate the years of experience of your organization’s panel of Active Mediators (as defined in Exhibit 13). 20. Provide a detailed plan to recruit, utilize, and retain volunteer neutrals. Refer to your responses to Questions 16-18 in the Narrative Description above. If you are proposing a plan that includes new approaches to recruiting, utilizing, and retaining volunteer mediators, explain how it differs from past practices. [Suggested length: two pages] 21. Describe the dispute resolution needs of the communit(ies) that the center will serve. Include in your narrative: (a) How the center assessed those needs; (b) How the center will attempt to meet those needs; and (c) How the center determined its approach to meet those needs. [Suggested length: two pages] 22. Complete the two charts in Exhibit 11 labeled “Chart A: Case Projection” as follows: (a) project the number of cases for which the center expects to provide services in the first year of the proposed Contract Term (Chart A.1 and Chart A.2); and (b) if currently providing CDRC services, also report the number of cases for which the center provided services in calendar years 2024 and 2025 (Chart A.1 and Chart A.2). Court-referred are cases referred directly by court staff or a Judge. Community-referred are cases referred by public agencies, schools and self-referrals. 23. In the grid in Exhibit 11 labeled “Case Referrals”: (a) Identify the anticipated six most frequent sources of case referrals other than those cases referred by a court in the column labeled Referral Source (as defined in Exhibit 13); and (b) Complete the column labeled “Next Contractual Period” with the percentage of referrals the program expects to receive from each source. If currently providing CDRC services, also complete the Calendar Year 2025 column to indicate the number and percentage of referrals the center has received in 2025 from its six most frequent referral sources (please indicate if not the same as the anticipated six most frequent sources of case referrals). 24. Provide a detailed outreach plan, which describes: (a) How your organization will develop and maintain referrals with courts and other public and private agencies; (b) How this plan will achieve the projections provided in Questions 22 and 23 in the Narrative Description above; and (c) Your plan for maintaining collaborative partnership with referring courts and local Alternative Dispute Resolution Coordinators. [Suggested length: three pages] 25. Provide a detailed description of: (a) How the center will promote its services to the public, and (b) How this effort will specifically help to achieve the projections detailed in Questions 22 and 23 in the Narrative Description above. [Suggested length: one and a half pages] 26. Submit resumes for all staff who will provide Project Services. For those positions currently vacant, submit detailed job descriptions. b. Line-Item Budget Proposal Note: If proposer is applying for multiple counties, one Required Budget Form is required for each county proposed. The Required Budget Form shall set forth the Applicant’s requested funding under this RFP for annual operating costs for each county. The maximum amount of requested funding (total of CDRC Services Budget and Court Project Services Budget) for the twelve (12)-month budget shall not exceed the amount indicated in Exhibit 10. Please note that while this line-item budget is based on a maximum amount of funding, the actual amount of funding available for operating costs during the initial budget period (July 1, 2026 through March 31, 2027) is 75% of the twelve (12) month budget. Applicants must submit the budget on the Required Budget Form titled “OCA-DGCP-063 Required Budget Form.”As indicated on the Required Budget Form, match revenue or expenses should not be included in the budget submitted with the Proposal. The budget must be submitted on the Required Budget Form available at http://nycourts.gov/admin/bids/currentsolicitations.shtml. c. Budget Narrative Applicant must submit a narrative of not more than three (3) pages that briefly describes the expenses included in each budget category of its budget proposal and how they relate to the Project Services. The Personal Services description must include a brief description of responsibilities. The Non-Personal Services description must include a brief description of how each expense category relates to the provision of Project Services. For equipment expenses, if any, explain the type of equipment (e.g. laptop computer, cell phone) to be purchased. For travel expenses, if any, explain which staff will be traveling and the destination, purpose, and frequency of travel. d. Additional Documents In addition to the documents listed above, applicants must submit all documents listed in the Document Enclosure Checklist attached as Exhibit 1 hereto. VIII. SUBMISSION OF PROPOSAL a. Proposal Delivery Vendors must submit their proposals by hand delivery or mail. Only one (1) hard copy of the original complete proposal is required. Proposals will not be accepted electronically or by fax. Proposals must be clearly addressed and submitted to: NYS Unified Court System Division of Grants, Contracts and Procurement 2500 Pond View, Suite 104 Castleton-on-Hudson, New York 12033 ATTN: Alina Zielinski All envelopes/cartons must also be labeled on the outside with the following information on two sides, visible to the designated contact upon receipt: “Deliver immediately to Alina Zielinski” “Sealed Application - Do not open” “RFP # OCA-DGCP-063 – Due 1/28/26 at 2:00 PM” Failure to seal and mark the bid/proposal as prescribed may result in non-delivery and/or rejection of the bid/proposal. Please note that bids/proposals must be received by the above-named UCS-designated person by January 28, 2026 at 2:00 PM Eastern Time at the latest. Any bid/proposal received after this deadline will be declared a late bid and may be disqualified. Notwithstanding the foregoing, a late bid may be accepted by UCS in its sole discretion if: (i) an insufficient number of timely bids meeting the requirements of this RFB are received; or (ii) the bidder has satisfactorily demonstrated to UCS that the late bid was caused solely by factors outside the control of the bidder. However, in no event shall UCS be obligated to accept a late bid, and in making such determination, UCS will consider whether accepting a late bid would materially benefit or disadvantage a particular bidder. It is recommended that bidders allow several extra days for shipping in order to meet the deadline. b. Submission Deadline Applications must arrive at the address above by no later than Friday, January 28, 2026 at 2:00 PM Eastern Time. IX. QUESTIONS Any and all questions applicants may have in connection with this RFP are to be directed by email only to: Alina Zielinski Assistant Court Analyst AZielins@nycourts.gov Please indicate in the “Subject” field: RFP # OCA-DGCP-063 - Community Dispute Resolution Centers Program, Outside New York City, Question(s) The deadline to submit questions is January 9, 2026 at 2:00 PM Eastern Time. No questions will be entertained after this deadline. A written Questions & Answers (Q&A) listing all questions received and their answers will be posted on the UCS website at www.nycourts.gov/admin/bids in the Addenda column for the appropriate solicitation and emailed to the applicant list promptly after this deadline. IMPORTANT: Contact by any prospective applicant, or any representative thereof, with any other personnel of the UCS in connection with this Bid/RFP may violate the Procurement Lobbying Act of 2005 (see Attachment IV), will jeopardize the respective applicant's standing and may cause rejection of its proposal. X. GENERAL SPECIFICATIONS Access to Court Facilities Awarded Contractor must comply with all applicable location rules, policies, guidelines and procedures in order to be granted access to court facilities. Where applicable to the performance of work under an awarded contract, bidders shall be wholly responsible for familiarity with the physical layout and access to the courts and buildings in question, including but not limited to, roadways, overhangs, parking, security, elevators, required access permits or insurance certificates. Court staff cannot modify security measures, access protocols, or parking restrictions to facilitate Awarded Contractor’s entrance to or egress from court facilities unless required to do so by law. Binding Nature of Bid/Proposal on Bidders All bids/proposals shall remain binding on bidders until such time as UCS/OCA provides written notification of its intent to award the contract to a specific bidder or until the bidder requests withdrawal of its bid/proposal in writing, and such withdrawal is accepted by UCS/OCA in its sole discretion in accordance with applicable law, whichever occurs first. Charities Registration (not-for-profit organizations only) Not-for-profit organizations vendors must be registered with the New York State Office of the Attorney General as a charitable organization, and the registration must be up to date at the time of contract approval. Vendors must be sure all their documents are up-to-date and comply with the vendor responsibility requirements as outlined below. To determine the status of your charities registration with the Attorney General, contact: https://www.charitiesnys.com/RegistrySearch/search_charities.jsp Clarification/Correction of Bids/Proposals In addition to any rights articulated elsewhere in this solicitation, UCS reserves the right to require clarification at any time during the procurement process and/or require correction of arithmetic or other apparent errors for the purpose of assuring a full and complete understanding of a bidder’s proposal and/or to determine a bidder’s compliance with the requirements of this solicitation. This clarifying information, if requested in writing by UCS, must be submitted by the bidder, in accordance with formats as prescribed by UCS at the time said information is requested and, if received by the due date set forth in UCS’s request for clarification, shall be included as a formal part of the bidder’s proposal. Clarifying information, if any, whether provided orally, visually, or in writing, will be considered in the evaluation process. Failure to provide required information by its associated due date may result in rejection of the bidder’s proposal. Nothing in the foregoing shall mean or imply that UCS is obligated to seek or allow clarifications or corrections as provided for herein. Compliance with Laws Prior to and during the provision of all services under the contract resulting from this RFP, Awarded Contractor(s) must comply with all applicable federal, state, and local laws, rules, and regulations, including but not limited to fire, health, and safety codes. Confidential/Proprietary Information If applicable, applicants should specifically identify those portions of the proposal deemed to contain confidential or proprietary information or trade secrets, and, upon request, must provide justification why such material should not be disclosed to parties other than UCS and the Offices of the New York State Attorney General and Comptroller. Applicants are advised that any material deemed confidential by applicant may still be subject to disclosure in connection with any governmental or judicial proceeding or inquiry or as may be required by applicable law, including but not limited to Article 6 of the New York Public Officers Law (Freedom of Information Law). Such confidential/proprietary information must be easily separable from the non-confidential sections of the proposal. The designated contact for this RFP is: Alina Zielinski Assitant Court Analyst azielins@nycourts.gov Business enterprises awarded an identical or substantially similar procurement contract within the past five years: ACCORD, A Center for Dispute Resolution Catholic Charities Diocese of Albany Catholic Charities of Ogdensburg Center for Dispute Settlement Child and Family Services of Erie County CLUSTER Common Ground Dispute Settlement Community Mediation Services Dispute Resolution Center, Inc. EAC, Inc. Empowered Pathways Institute for Mediation and Conflict Resolution Mediation Center of Dutchess County Mediation Matters New Justice Conflict Resolution Services, Inc. New York Center for Interpersonal Development New York Peace Institute North Country Conflict Resolution Services Rural Law Center of New York Resolution Center of Jefferson and Lewis Counties, Inc.

1. December 17, 2025Published
2. January 28, 2026Responses Due