On-Call Cleaning & Restoration Services

The Washington Suburban Sanitary Commission, MD (the "WSSC"), is soliciting sealed responses for On-Call Cleaning & Restoration Services. Responses are to be submitted via WSSC's eProcurement Portal via https://procurement.opengov.com/portal/wsscwater PRIOR TO 2:00 pm on Friday, July 24, 2026. Late responses will not be accepted.

The Contractor shall provide all labor, materials, equipment and services necessary to provide emergency services on an “as-needed” basis for Professional Cleaning, Restoration, and Structural Repair Services for public buildings and private residences damaged by water main breaks, sewer backups, or any other damage caused by a WSSC-maintained line or WSSC-caused incident, located within Montgomery and Prince George’s Counties, Maryland.

WSSC seeks to establish a multi-award, on-call, requirements-based contract for 24/7/365 emergency cleaning, disinfection, drying, and limited restoration services for residential properties impacted by sewer backups, water main breaks, or other WSSC-caused water intrusions.  The on-call list of qualified contractors must be capable of responding quickly and performing this work in compliance with industry standards, safety regulations, and environmental requirements.

Background

WSSC is responsible for the operation and maintenance of the public water and sewer systems within its service area. Sewer backups and water main breaks can result in Category 3 (grossly contaminated) water intrusions into residential properties, requiring specialized emergency cleaning, drying, disinfection, and restoration services to protect public health and safety and mitigate property damage.

Project Details

• Reference ID: 111586
• Department: General Counsels Office
• Department Head: Nina Hickson (General Counsel)

Important Dates

• Questions Due: 2026-06-29T18:00:00.000Z

Evaluation Criteria

• Technical Approach & Understanding of Scope (25 pts) —
  1. Provide a clear, detailed narrative describing the Offeror’s proposed approach to emergency response, cleaning, drying, disinfection, and limited restoration services. 
  2. Show understanding of ANSI/IICRC S500/S520 standards
  3. Provide a work process for waste removal, cleaning, and restoration services by category (Categories 1 - 3)
  4. Identify your firm's demolition and disposal process
  5. Provide a workflow for mitigation and restoration
  6. Identify your moisture verification and IAQ testing process
  7. Provide homeowner communication methods
  8. Provide documentation methods (e.g., moisture logs, photos, reports)
     1. Provide sample copies of logs, manifests, invoices, reports, and estimates
  9. Preferred:  Work must be conducted pursuant to the current  ANSI/IICRC S500 Standard for Professional Water Damage Restoration for damage to residential, commercial or industrial properties caused by water main breaks, sewer backups, or any other damage caused by a Commission-maintained line or Commission-caused incident, located within Montgomery and Prince George’s Counties, Maryland 
• Firm's Experience & Past Performance (20 pts) —
  1. Document past performance experience
     1. Identify which companies are water utility companies (specifically, water, sewer, or water/sewer)
  2. Include complex projects completed for remediation.  Identify the workflow and process used to complete work.
     1. Evidence of successful completion of similar Category 3 water/sewage mitigation projects in residential settings
  3. Include at least three relevant references with project descriptions, contract values, response times, performance outcomes, and client contact information
     1. Provide any past IDIQ or task order contract experience with emphasis on emergency response capability. 
• Key Personnel & Staffing Plan (15 pts) —
  1. Organizational chart showing key staff and field teams
  2. Resumes for the Project Coordinator/Supervisor and other critical personnel with their years of experience and certifications (e.g., IICRC WRT, ASD)
  3. Explain 24/7 coverage, on-call crew depth, and availability of bilingual staff (English and Spanish)
• Project Management & Quality Control (15 pts) —
  1. Description of project management structure
  2. QA/QC processes
  3. Risk mitigation strategies
  4. Safety oversight
  5. Include sample drying logs
  6. Clearance testing approach
  7. Reporting systems
  8. Customer satisfaction tracking or complaint resolution methods. 
• Capacity & Resources (10 pts) —
  1. Provide an inventory of equipment and resources available for emergency response, including extractors, dehumidifiers, HEPA scrubbers, monitoring tools, and vehicles
  2. Demonstrate the ability to respond to simultaneous incidents and meet the two-hour arrival requirement
  3. Include warehouse or staging locations if applicable.
• Price (15 pts) —

  Completed price schedule with fully burdened labor rates, equipment/unit costs, mobilization/demobilization fees (if any), and any other relevant cost elements. Pricing must be transparent, competitive, and consistent with the scope.

Submission Requirements

• MINIMUM QUALIFICATIONS —

  Each Offeror must meet the following minimum qualifications to be considered for the Award:

• Identify your firm's experience in professional cleaning, disinfection, drying, and restoration services for Category 3 water/sewage intrusions in residential or commercial structures. (required) —

  Provide the following:

  1. Client name and business address
  2. Description of products and services provided
  3. Client's email address
  4. Duration of contract (Start and end dates)
• Upload a current Maryland Home Improvement Commission (MHIC) License (required)
• Upload resumes and certifications for all proposed Project Coordinator/Supervisor (required) —

  Information must include the following:

  • ≥3 years’ experience in sewage/water damage mitigation.
  • Institute of Inspection Cleaning & Restoration Certification (IICRC) — at least one Supervisor with Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD).
  • Ability to staff each project with at least one English-proficient and one Spanish-speaking team member.
• Upload proof confirming your firm has a Health & Safety Program addressing OSHA bloodborne pathogens, confined space, PPE, and respiratory protection. (required) —

  Acceptable proof is considered a written statement or confirmation from a verifiable website.

• Upload completed WSSC Health and Safety Qualification Form (required) —

  Please download the below documents, complete, and upload.

• Appendix A: OSDI PARTICIPATION
• Does your firm meet the Optimization of Diverse Business Development Program requirements? (required)
• Provide proof of approved MBE business certifications or SLBE registrations? (required)
• Does your firm meet the SLBE Optimization of Diverse Business Development Program requirements? (required)
• Provide proof of approve SLBE business registrations (required)
• Does your firm meet the MBE/SLBE Optimization of Diverse Business Development Program requirements? (required)
• Provide proof of approve MBE business certifications and/or SLBE business registrations (required)
• Please download and complete the attached OSDI Forms (required) —

  Please download the below documents, complete, and upload.

• Appendix B: CERTIFICATE OF INSURANCE
• Please upload your up to date Certificate of Insurance here (required)
• Appendix C: SUBMISSION FORMS
• Technical Proposal (WITHOUT COST) (required) —

  Please upload your technical proposal here

• CONSENT TO USE OF ELECTRONIC SIGNATURE (required) —

  Please download the below documents, complete, and upload.

• CERTIFIED INSURANCE CONFIRMATION (required) —

  I certify that I will have on file within 10 days of Notice of Award, Certificates of Insurance acceptable to the Commission, meeting all requirements set forth in the Contract Document.

• CONTRACT CERTIFICATION AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• CONSULTANT CONFLICT OF INTEREST AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• IRAN INVESTMENT ACTIVITY CERTIFICATION (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF BIDDER’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF OFFEROR’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• BID GUARANTEE (required) —

  Please download the below documents, complete, and upload.

• PRICING
• Please upload your pricing here (required)
• REFERENCES —

  Please list 3 references below including the following information:

  1. Name and address of customer.
  2. The name, title, telephone number, and e-mail of customer contact.
  3. Description of the work performed, contract title, contract dates and price range (over or under $________)
• Reference 1 (required)
• Reference 2 (required)
• Reference 3 (required)
• CONFIRMATION STATEMENT
• Provide your Supplier Portal Identification Number (required) —

  If not currently registered, register at www.wsscwater.com/supplier and provide a confirmation statement that you have registered if an identification number has not been provided to you at the time of bid.  Please ensure all subcontractors are also registered at the time of bid.

• Prompt Payment Discount (required)
• Solicitation Purpose? (required)
• RFP purpose? (required)
• IFB Purpose (required)
• General Terms and Conditions? (required)
• How will you be collecting pricing? (required) —

  Select electronic pricing table if providing line items for the vendor to fill out

• Bonding Requirements? (required)
• Please select all relevant insurance types: (required)
• Will you be awarding a single or multiple vendors? (required)
• Will the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause apply? (required) —

  Select yes to show the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause in the attachments

• Identify OSDI's Participation Recommendation (required)
• MBE Bid Price Preference: (required)
• SLBE Bid Price Preference: (required)
• MBE/SLBE Goal (required)
• Select the Optimization of Diverse Business Development Program (required)