On-Call General Building, Interior Repair, Drywall, and Cabinet Replacement Services at Authority Properties

The Palm Desert Housing Authority ("Authority") is requesting proposals from qualified Contractors ("Contractor" or "Proposers") to establish a Maintenance Services Agreement ("Agreement") for a one (1)-year term with an option to renew for four (4) 1-year terms with one or more qualified contractors.

Work may include drywall patching and replacement, ceiling repairs, texture matching, interior patch-back work, minor trim and baseboard repairs, cabinet removal and replacement with vendor-furnished materials, cabinet repair or adjustment, optional priming or painting when requested, and coordination with affected trades where necessary to complete authorized work orders ("Project"). No minimum amount of work is guaranteed, and work will be performed only when authorized by the Authority.

To serve and promote the welfare of its residents, the Authority intends to procure the Services, as described in this solicitation.

Background

The City Council of the City of Palm Desert ("City Council") has determined that there is a need for a housing authority within City limits. Consequently, the Authority was established. The Authority is a public agency functioning as a separate legal entity from the City of Palm Desert ("City") whose objective is to serve and promote the welfare of its residents. The members of the City Council constitutes the governing body of the Authority, which is known as the "Authority Board". The Authority Board meets every second and fourth Thursdays of the month at Palm Desert City Hall, which is located at 73-510 Fred Waring Drive.

The Authority owns 15 affordable housing properties in the City of Palm Desert which amounts to 1,114 units. The properties are managed by a contracted property management group which is responsible for the day-to-day operations of the properties.

The City is a charter city in the State of California and was incorporated in 1973. The City is a thriving community of approximately 50,000 full-time and 32,000 seasonal residents. It is located in the Coachella Valley in eastern Riverside County, the City is part of the low desert region of Southern California. The City features big-city resources in a friendly, small-town setting, offering first class educational opportunities, as well as safe and clean streets, in addition to plentiful shopping and community events. Palm Desert is considered the geographical, educational and retail center of the Coachella Valley.

Project Details

• Reference ID: 2026-RFP-037
• Department: Housing
• Department Head: Jessica Gonzalez (Senior Management Analyst)

Important Dates

• Questions Due: 2026-06-15T21:00:00.000Z
• Answers Posted By: 2026-06-17T00:00:00.000Z

Evaluation Criteria

• Clarity, Completeness, and Conformance to Proposal Requirements (5 pts) —

  Evaluation will consider whether the proposal is clear, complete, well organized, and responsive to the solicitation requirements. Higher scores may be awarded to proposers that:

  • Submit all required information, forms, certifications, acknowledgments, and pricing documents.
  • Follow the required proposal format and organization.
  • Provide clear, direct, and complete responses to each requested section.
  • Avoid vague, generic, or incomplete information.
  • Clearly identify any exceptions or deviations to the solicitation requirements.
  • Demonstrate overall professionalism, accuracy, and attention to detail.
• Firm Qualifications, Licensing, and Relevant Experience (25 pts) —

  Evaluation will consider the proposer’s qualifications, license classification, and demonstrated experience performing services similar to those requested in the Scope of Work. Higher scores may be awarded to proposers that demonstrate:

  • Appropriate and active contractor license classification for the work proposed, such as Class B, C-9, and/or C-6.
  • Experience providing general building repair, drywall repair, interior repair, cabinet replacement, finish carpentry, and related services.
  • Experience working in multifamily residential properties, affordable housing communities, occupied units, common areas, and active property management environments.
  • Experience coordinating with public agencies, housing authorities, property managers, residents, and other trades.
  • Demonstrated ability to perform work within the proposer’s license classification and identify work requiring separate authorization or specialty trades.
  • Positive references or past performance on similar contracts.
• Approach to Services and Work Order Coordination (25 pts) —

  Evaluation will consider the proposer’s understanding of the Scope of Work and its proposed approach to completing on-call assignments. Higher scores may be awarded to proposers that clearly describe:

  • How work orders will be received, reviewed, scheduled, staffed, completed, and documented.
  • How the proposer will coordinate access with Authority staff, property management, residents, and other authorized representatives.
  • Procedures for working in occupied residential units while minimizing disruption to residents and property operations.
  • Approach to drywall repair, interior patch-back work, cabinet replacement, finish carpentry, optional painting/priming, and related repair services.
  • Process for identifying work outside the approved scope or requiring separate written authorization, including countertop impacts, structural concerns, hazardous materials, or specialty trade work.
  • Ability to coordinate with other trades when necessary without performing work outside the proposer’s license classification.
  • Understanding of permit, inspection, and code compliance responsibilities when applicable.
• Availability, Response Capability, and Staffing (20 pts) —

  Evaluation will consider whether the proposer has sufficient staffing, supervision, and availability to support on-call and as-needed work at Authority properties. Higher scores may be awarded to proposers that demonstrate:

  • Ability to begin authorized work within the required timeframe, unless otherwise approved.
  • Availability for regular work, and if offered, urgent, after-hours, weekend, or holiday work.
  • Clear process for acknowledging work requests and communicating schedules.
  • Sufficient personnel, supervision, equipment, and resources to manage multiple work orders across the Authority’s fifteen properties.
  • Qualified field personnel with experience in occupied multifamily residential settings.
  • Reliable project management and a designated point of contact for Authority and property management staff.
  • Ability to meet agreed schedules and maintain consistent communication.
• Materials, Workmanship, Quality Control, Safety, and Warranty (15 pts) —

  Evaluation will consider the proposer’s ability to provide professional, safe, and durable work. Higher scores may be awarded to proposers that demonstrate:

  • Use of appropriate standard-grade materials suitable for multifamily residential use.
  • Ability to match existing materials, finishes, textures, and adjacent surfaces where feasible.
  • Quality control procedures to ensure completed work is neat, professional, complete, and consistent with the approved work order.
  • Procedures for protecting residents, staff, visitors, personal property, flooring, fixtures, adjacent surfaces, and common areas.
  • Safe work practices and compliance with applicable safety requirements.
  • Proper cleanup, debris removal, and lawful disposal after each work order.
  • Clear process for correcting defective or nonconforming work during the applicable warranty period.
  • Ability to identify and report unsafe conditions, suspected mold, asbestos, lead-based paint, water intrusion, or structural concerns.
• Pricing Proposal (10 pts)

Submission Requirements

• Proposal (WITHOUT COST) (required) —

  Proposals shall be clear, complete, and organized in the order listed below. Proposers shall provide sufficient information to allow the Authority to evaluate the proposer’s qualifications, experience, availability, approach, and ability to perform on-call general building, interior repair, drywall, and cabinet replacement services at Authority-owned affordable housing properties.

  Proposals shall be submitted electronically through the City’s online procurement portal. The proposal should be submitted as a single searchable PDF, excluding any separate pricing forms if the solicitation requires the cost proposal to be submitted separately.

  1. Cover Letter

  The proposal shall include a cover letter signed by an individual authorized to bind the proposer. The cover letter shall include:

  • Proposer’s legal business name, address, telephone number, and website, if applicable.
  • Name, title, phone number, and email address of the primary contact person.
  • A brief statement confirming the proposer’s understanding of the on-call and as-needed nature of the work.
  • Confirmation that the proposer can perform work at Authority-owned affordable housing properties, including occupied residential units, common areas, laundry rooms, utility rooms, mechanical rooms, and other Authority-managed locations.
  • Acknowledgment that award of a contract does not guarantee a specific amount of work, frequency of work, or exclusive right to perform services.
  • Confirmation that the proposal shall remain valid for the period required by the solicitation.

  2. Firm Qualifications and Licensing

  The proposer shall provide information demonstrating that it is properly qualified and licensed to perform the requested services. This section shall include:

  • Overview of the firm, including years in business and type of services provided.
  • Description of the firm’s experience performing general building repair, interior repair, drywall repair, cabinet replacement, and related work.
  • Contractor license number, license classification, license status, and expiration date.
  • Identification of applicable license classification, such as:
    • Class B, General Building Contractor;
    • Class C-9, Drywall Contractor; and/or
    • Class C-6, Cabinet, Millwork, and Finish Carpentry Contractor.
  • Description of any specialty work the proposer is qualified to perform.
  • Confirmation that the proposer will not perform plumbing, electrical, HVAC, flooring, tile, painting, countertop, structural, environmental, or other specialty trade work unless properly licensed and separately authorized in writing.
  • Confirmation that the proposer will obtain or coordinate permits and inspections when required and will not begin work requiring a permit until authorized.

  3. Relevant Experience

  The proposer shall describe its experience with projects or on-call contracts of similar size, type, and complexity. Experience should be specific to work similar to the services requested in this solicitation, including:

  • On-call maintenance, repair, or building services.
  • Multifamily residential, affordable housing, public agency, or property management work.
  • Work performed in occupied residential units.
  • Drywall patching, installation, finishing, texture matching, and ceiling repair.
  • Cabinet repair, cabinet replacement, millwork, finish carpentry, or related interior repair work.
  • Interior patch-back work following plumbing, electrical, HVAC, roofing, or other maintenance repairs.
  • Work requiring coordination with property managers, residents, public agencies, or other trades.

  For each example project or contract, the proposer should include:

  • Client or agency name.
  • Project or contract name.
  • Description of services performed.
  • Contract term or dates of service.
  • Approximate contract value.
  • Whether the work was performed in occupied units or active facilities.
  • Contact person, title, phone number, and email address.

  References may be reviewed on a pass/fail basis at the Authority’s discretion.

  4. Staffing and Key Personnel

  The proposer shall identify the staff who will be assigned to perform or manage the work. This section shall include:

  • Project manager or primary point of contact.
  • Field supervisor or lead worker, if different.
  • Key personnel or classifications expected to perform the work.
  • Relevant licenses, certifications, training, or qualifications.
  • Experience working in occupied residential settings.
  • Availability of staff for regular, urgent, after-hours, weekend, or holiday work, if applicable.
  • Description of how the proposer will ensure workers are properly supervised and qualified for assigned work.

  5. Approach to Services

  The proposer shall describe its approach to performing the requested on-call services. The response should address:

  • How work orders will be reviewed, scheduled, assigned, and completed.
  • How the proposer will coordinate with the Authority, property management staff, residents, and other authorized representatives.
  • How the proposer will protect residents, staff, visitors, personal property, flooring, fixtures, adjacent surfaces, and common areas.
  • How the proposer will minimize disruption to residents and property operations.
  • How the proposer will handle work in occupied units, vacant units, common areas, and maintenance areas.
  • How the proposer will identify work that exceeds the approved work order or requires separate written authorization.
  • How the proposer will address discovered conditions such as suspected mold, asbestos, lead-based paint, water intrusion, structural concerns, or other conditions requiring specialized review.
  • How the proposer will document completed work, materials used, issues encountered, and any recommended follow-up.

  6. Technical Approach by Service Category

  The proposer shall describe its technical approach to the types of work anticipated under the contract, including, at a minimum:

  A. Drywall and Interior Repair

  • Drywall patching and repair.
  • Drywall installation and replacement.
  • Taping, mudding, sanding, finishing, and texture matching.
  • Ceiling drywall repair.
  • Repair of holes, cracks, dents, water-damaged areas, and access openings.
  • Interior patch-back work after maintenance repairs.
  • Repair of drywall damaged by plumbing, electrical, HVAC, roofing, or other related work.
  • Restoration of affected interior surfaces to a finished condition.

  B. Cabinet, Millwork, and Finish Carpentry

  • Cabinet repair, removal, and replacement.
  • Coordination of field measurements.
  • Matching existing materials and finishes where feasible.
  • Minor trim, baseboard, casing, and related finish carpentry associated with authorized repair work.
  • Identification of work requiring custom fabrication or separate authorization.

  C. Painting and Priming, If Offered

  Because painting is optional and only performed when specifically requested and authorized, the proposer shall state whether it can provide painting-related services. If offered, the proposer shall describe its ability to provide:

  • Priming of repaired surfaces.
  • Spot painting of repaired drywall or patch-back areas.
  • Limited painting related to drywall, cabinet, trim, or interior repair work.
  • Larger painting work only when separately requested and authorized.

  D. Countertop Coordination

  The proposer shall describe how it will address situations where cabinet work may affect existing countertops, including how it will notify the Authority before proceeding, identify risk of damage, and obtain separate written authorization when required.

  7. Availability and Response Capability

  The proposer shall describe its availability and response capacity for on-call work. This section shall include:

  • Normal business hours.
  • Regular work response capacity.
  • Ability to begin authorized work within seven calendar days of issuance of a work order, unless otherwise approved.
  • Availability for urgent, after-hours, weekend, or holiday work, if offered.
  • Process for receiving and acknowledging work requests.
  • Scheduling process and typical lead times.
  • Ability to manage multiple work orders at different Authority properties.
  • Any limitations on availability, staffing, service area, or response time.

  8. Materials, Workmanship, and Quality Control

  The proposer shall describe how it will ensure quality workmanship and appropriate material selection. This section shall include:

  • Use of new, standard-grade materials suitable for multifamily residential use.
  • Approach to matching existing materials, finishes, and textures where feasible.
  • Quality control procedures before, during, and after completion of work.
  • Process for correcting defective, incomplete, or nonconforming work.
  • Approach to documenting material substitutions or conditions where exact matches are not possible.
  • Procedures for final cleanup and review before leaving the work area.

  9. Safety, Site Protection, and Resident Considerations

  The proposer shall describe its safety and site protection procedures, including:

  • Compliance with applicable safety requirements.
  • Protection of residents, staff, visitors, workers, property, and adjacent areas.
  • Use of barriers, signage, containment, or other precautions when appropriate.
  • Daily cleanup and removal of debris, damaged materials, packaging, and waste.
  • Safe disposal of materials in accordance with applicable requirements.
  • Professional conduct expectations for workers while on Authority property.
  • Procedures for immediately reporting unsafe conditions or suspected hazardous materials.

  10. Warranty

  The proposer shall describe the warranty offered for labor and workmanship. The proposer shall also describe how manufacturer warranties for materials or products will be passed through to the Authority, when applicable.

  At a minimum, the proposer shall confirm that it will promptly correct defective or nonconforming work identified during the applicable warranty period at no additional cost to the Authority, unless the defect is caused by misuse, new damage, unrelated building conditions, or work performed by others.

  11. Subcontractors

  If the proposer intends to use subcontractors, the proposal shall identify each proposed subcontractor and describe the work to be performed. The proposal shall include each subcontractor’s license classification, license number, and qualifications.

  The proposer shall remain responsible for the performance, conduct, coordination, quality, and compliance of all subcontractors. Subcontractors shall not perform work outside the scope of their license classification or outside the approved work order.

  12. Exceptions or Deviations

  The proposer shall identify any exceptions, deviations, or requested changes to the Scope of Services, Agreement, insurance requirements, or other solicitation requirements.

  If no exceptions are requested, the proposer shall state: “Proposer takes no exceptions to the solicitation requirements.”

  Failure to clearly identify exceptions may be deemed acceptance of all solicitation requirements.

  13. Required Forms and Certifications

  The proposal shall include all forms, certifications, acknowledgments, bonds, or other documents required by the solicitation, including any addenda acknowledgments and bid guarantee documents, if applicable.

• Fee Proposal (required) —

  Please provide a lump-sum, not-to-exceed fee proposal for the scope of Services. The fee proposal shall include hourly rates for all personnel for “Additional Work” (as such term is defined in the proposed Agreement attached herein).

• Bid Guarantee (required) —

  IF SUBMITTING AN ORIGINAL BID BOND: Please download the Bid Bond Form under #Attachments, and Mail or hand deliver in a sealed and labeled envelope including the Project Number, Project Title, and Project Due Date visible on the outside of the envelope to the City Clerk's Office located at 73-510 Fred Waring Drive, Palm Desert, CA 92260 before the bid submittal deadline.

  IF SUBMITTING CASH OR CASHIER'S CHECK: Mail or hand deliver in a sealed and labeled envelope including the Project Number, Project Title, and Project Due Date visible on the outside of the envelope to the City Clerk's Office located at 73-510 Fred Waring Drive, Palm Desert, CA 92260 before the bid submittal deadline.

  IF SUBMITTING AN E-BID BOND: follow E-Bid Bond instructions.

• E-Bid Bond —

  Please enter your Bid Bond information from Surety2000 below ONLY IF YOU ARE NOT SUBMITTING A HARD COPY BID BOND, CASH, OR CASHIER'S CHECK.

• Non-Collusion Declaration (required) —

  The undersigned declares:

  I am an authorized representative of my company, the party making the foregoing Bid, to certify the following.

  The Bid is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation. The Bid is genuine and not collusive or sham. The Bidder has not directly or indirectly induced or solicited any other Bidder to put in a false or sham bid. The Bidder has not directly or indirectly colluded, conspired, connived, or agreed with any Bidder or anyone else to put in a sham bid, or to refrain from bidding. The Bidder has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the Bid Price of the Bidder or any other Bidder, or to fix any overhead, profit, or cost element of the Bid Price, or of that of any other Bidder. All statements contained in the Bid are true. The Bidder has not, directly or indirectly, submitted his or her Bid Price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham bid, and has not paid, and will not pay, any person or entity for such purpose.

  Any person executing this declaration on behalf of a Bidder that is a corporation, partnership, joint venture, limited liability company, limited liability partnership, or any other entity, hereby represents that he or she has full power to execute, and does execute, this declaration on behalf of the Bidder.

  I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct.

• Iran Contracting Act Certification (required) —

  (Public Contract Code section 2200 et seq.)

  As required by California Public Contract Code Section 2204, the Contractor certifies subject to penalty for perjury that the option selected below relating to the Contractor’s status in regard to the Iran Contracting Act of 2010 (Public Contract Code Section 2200 et seq.) is true and correct.

  Note: In accordance with Public Contract Code Section 2205, false certification of this form shall be reported to the California Attorney General and may result in civil penalties equal to the greater of $250,000 or twice the Contract amount, termination of the Contract and/or ineligibility to bid on contracts for three years.

• Enter your valid CA Contractors State License Board (CSLB) number (required) —

  Please enter your License Number here. This will be verified against the state database.

• Enter your California Department of Industrial Relations (DIR) Registration number (required) —

  Please enter your Public Works Contractor DIR Number. This will be verified against the state database.

• SAM.gov (required) —

  Please enter your legal entity name for SAM.gov verification.

• Type of Business (required)
• Litigation (required) —

  Provide litigation history for any claims filed by your firm or against your firm related to the provision of Services in the last five (5) years (or type "N/A").

• Changes to Agreement (required) —

  The Authority standard Maintenance Services Agreement contract is included as an attachment herein. The Proposer shall identify any objections to and/or request changes to the standard contract language in this section of the proposal (or type "N/A"). If you are identifying changes here ALSO upload a copy of the redlined Language/Agreement with your Proposal. Changes requested may effect theAuthority's decision to enter into an Agreement.

• No Deviations from the RFP (required) —

  In submitting a proposal in response to this RFP, Proposer is certifying that it takes no exceptions to this RFP including, but not limited to, the Agreement. If any exceptions are taken, such exceptions must be clearly noted here, and may be reason for rejection of the proposal. As such, Proposer is directed to carefully review the proposed Agreement and, in particular, the insurance and indemnification provisions therein (or type "N/A").

• List the Signatory(s) Authorized to Sign and Bind an Agreement. (required) —

  (If two (2) signatures are required, include the following information for both signatories)

  1. Full Name
  2. Title
  3. Physical Business Address
  4. Email Address
  5. Phone Number

  Corporation (C-Corp): Requires two signatures from authorized officers— one from President or Vice President, and the other from the Secretary or Treasurer.  

  An alternate signatory may be used if authorized by a Notarized Corporate Resolution or Article of Authority.

  LLC: Usually requires one signature from an authorized member or manager. For significant contracts (e.g., over $50,000 for construction or over $25,000 for service agreements), additional approvals or signatures may be required.

  Sole Proprietorship, Non-Profit, Single LLC: Only the one signature is necessary.

• Certification of Proposal: The undersigned hereby submits its proposal and, by doing so, agrees to furnish services in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP. (required)
• What is the Project Number? (required) —

  If not required, type "N/A"

• Agency (required) —

  What agency is this for?

• Agency Awarding Body (required)
• Select the appropriate Agency abbreviation/acronym. (required)
• Insert brief Project Description (required)
• Is this a prevailing wage project? (required) —

  Select YES for any "Public Works" project estimated to exceed $15,000.00 (maintenance).

• Will this project require DIR Registration (required)
• Will a CA Contractor's State License be required? (required)
• If a CA Contractor's State License IS required, enter the license classification requirement here. —

  ex.) Class A, General Engineering

• Is a Bid Bond required? (required)
• Insert Agreement Name (required)
• Insert background information regarding need for services requested (required)
• Is this project Federally funded? (required)
• Pre- Proposal Meeting? (required)
• Use electronic pricing tabulation? (required) —

  If "NO" Proposers will be prompted to upload their own fee proposal.

• Prices valid for how many days ? (required) —

  Prices provided by Proposers in response to this RFP are valid for ____ days from the proposal due date.

• Will this project exceed $1,000,000.00? (required) —

  (this will determine the Iran Disclosure requirement for proposers)

• Does this project require a City issued permit? (required) —

  (ie, encroachment/building permits)

• Select the appropriate Agency abbreviation/acronym (required)
• What is your contract term? (required)
• Is this procurement a purchase of an asset, or does it include services that affect City assets? (required)