Online Content Library for Employees

The Washington Suburban Sanitary Commission, MD (the "WSSC Water"), is soliciting sealed responses for Online Content Library for Employees. Responses are to be submitted via WSSC's eProcurement Portal via https://procurement.opengov.com/portal/wsscwater PRIOR TO 2:00 pm on Wednesday, July 22, 2026. Late responses will not be accepted.

Background

Project Details

• Reference ID: 110582
• Department: Human Resources Office
• Department Head: Valerie Farrar (Chief Human Resource Officer)

Important Dates

• Questions Due: 2026-07-03T18:00:00.000Z
• Pre-Proposal Meeting: 2026-07-01T18:00:00.000Z — https://teams.microsoft.com/meet/295603016221470?p=pe73Di18HDrHeNUdbB

Evaluation Criteria

• Demonstration (35 pts) —

  The Offeror will be required to demonstrate software functionality. Such a demonstration shall include information regarding the following. A separate invitation to the demonstration, including the location and time, will be sent to the shortlisted offerors after proposals have been received.

  1. Content Library
     The Offeror will be required to showcase the following:
     1. Diverse, regularly updated digital learning content library including leadership, management, communication, customer service, and digital skills
     2. Ability to host WSSC Water's proprietary training materials and videos
     3. Adaptive learning paths and certifications
     4. Visual of Classes that offer Continuing Educational Unit (CEU) Credits
  2. System Integrations
     1. Seamless integration with LMS (e.g., SuccessFactors or equivalent), HRIS, Microsoft 365/SharePoint/Teams
     2. Single Sign-On (SSO) capability
     3. Multi-factor authentication (MFA)
     4. Secure data exchange protocols to ensure secure and seamless user access
  3. User Experience and Accessibility
     1. Search and Registration for courses
     2. Intuitive, responsive, mobile-friendly interface
     3. ADA and WCAG 2.1 compliant
     4. Support for both online and offline learning for field employees
  4. Reporting and Analytics
     1. Customizable dashboards for training progress, usage, compliance tracking, and learning outcomes
     2. Data export by department, role, or location
     3. API or data exchange methods with WSSC Water's analytics platforms
  5. Customization and Branding
     1. WSSC Water branding, terminology, and user group segmentation
     2. Custom learning paths, role-based curricula, and targeted communications
  6. Management Functions
     Tools for supervisors and program managers to:
     1. Oversee employee registrations and participation
     2. Monitor progress and completion rates
     3. Generate standard and customizable reports
  7. Administration Functions
     Back-end administrative capabilities that support:
     1. System-wide registration management
     2. Reporting and analytics across users and programs
     3. Configuration and maintenance of courses, certifications, and learning paths
     4. Ability to export and import data through APIs, web services, or flat file formats to support reporting, analytics, and enterprise data warehousing
• Technical Approach (25 pts) —

  The Technical Approach shall be organized into the following sections and evaluated for clarity, completeness, and feasibility of the proposed solution:
  

  1. Content Library and Learning Resources
     The Offeror shall describe:
     1. The update frequency of the platform's digital content library, including coverage of topics relevant to public utilities, water/wastewater management, safety, environmental compliance, engineering, leadership, and customer service
     2. How the platform supports the creation, hosting, and management of WSSC Water's proprietary training materials and videos
        1. Identify relevant utility and public-sector operations
     3. The platform's approach to adaptive learning paths, certifications, and role-based curricula
  2. System Integration
     The Offeror shall describe:
     1. The platform's integration capabilities with Learning Management Systems (LMS), including SuccessFactors or equivalent, and Human Resource Information Systems (HRIS)
     2. Compatibility with productivity tools, including Microsoft 365, SharePoint, and Teams
     3. Single Sign-On (SSO) implementation approach for secure access and user authentication
     4. Any pre-built connectors, APIs, or middleware used to support integration
  3. User Experience and Accessibility
     The Offeror shall describe:
     1. The platform's interface design and how it delivers an intuitive, responsive, and mobile-friendly experience across devices
     2. How the platform meets ADA and WCAG 2.1 accessibility standards for visual and hearing aids
     3. The approach to supporting both online and offline learning for field-based employees
  4. Reporting and Analytics 
     The Offeror shall describe:
     1. Dashboard for tracking training progress, usage metrics, compliance, and learning outcomes.
     2. Customizable features
     3. Reporting capabilities segmented by department, role, and location
     4. Integration with enterprise analytics and reporting platforms
         
  5. Configuration, Customization, and Branding
     The Offeror shall describe:
     
     1. Ability to configure workflows, learning paths, and user roles
     2. Support for WSSC Water branding and organizational structure
     3. Flexibility without requiring custom code
        
        
  6. Management Functions
     The Offeror shall describe:
     
     1. The ability to view real-time employee registration status, attendance, waitlists, and cancellations
     2. The ability to manage users by department, role, or organizational hierarchy.
     3. The ability to track participation metrics through dashboards and automated notifications.
        
        
  7. Administration Functions
     1. Centralized administration of registrations, user roles, permissions, and enrollment workflows.
     2. Enterprise-wide reporting and analytics across users, departments, and training programs
     3. Ability to configure and maintain courses, certifications, prerequisites, and learning paths
     4. Support for data import/export and integration through APIs, web services, and flat file formats
     5. Compatibility with enterprise systems and automated data synchronization capabilities
         
• Firm's Experience (20 pts) —

  Offerors shall submit the following supporting documentation for relevant firm experience:

  1. Organization Type
  2. Number of employees
  3. Name and address of customer.
  4. The name, title, telephone number, and e-mail of customer contact.
  5. Scope of Services performed, contract title, contract dates (start and end date) and price range (over or under $________)
• Key Personnel (10 pts) —

  The Offeror will be required to identify all key personnel, their role, and their respective responsibilities.  Resumes shall be provided for all key personnel. At a minimum, the resume shall be provided for the following key personnel:

  1. 1. Client Success Manager
• Price (10 pts) —

  The Offeror shall submit a complete and detailed Price Proposal that demonstrates the overall cost to provide the requested goods and/or services in accordance with the requirements of this RFP.

Submission Requirements

• MINIMUM QUALIFICATIONS —

  Each Offeror must meet the following minimum qualifications to be considered for Award:

   

• The Offeror must provide supporting document to demonstrate they are a certified external content provider with an active, documented integration with a leading Enterprise Resource Planning (ERP)/Human Capital Management (HCM) Cloud Solution Provider ranked in the Leaders quadrant of the Gartner Magic Quadrant. (required)
• The Offeror must demonstrate three (3) years of experience in the development, hosting, and delivery of online content libraries for employee training and professional development. (required) —

  The years of experience must include the following information:

  1. Name and address of customer
  2. Name, title, telephone number, and e-mail of the customer contact
  3. Description of the work performed
  4. Contract title
  5. Contract dates (start and end dates)
  6. Price range (over or under $________)
• TECHNICAL PROPOSAL
• Technical Proposal (WITHOUT COST) (required) —

  Please upload your technical proposal here

• Appendix A: OSDI PARTICIPATION —

  Bidders/Offerors must provide the required documents that meet the requirements of the Optimization of Diverse Business Development Program to be considered for an award. 

• Provide proof of approve MBE business certifications and/or SLBE business registrations (required)
• Please download and complete the attached OSDI Forms (required) —

  Please download the below documents, complete, and upload if subcontracting 

• Appendix B: CERTIFICATE OF INSURANCE
• Please upload your up to date Certificate of Insurance here (required)
• Appendix C: SUBMISSION FORMS
• CONSENT TO USE OF ELECTRONIC SIGNATURE (required) —

  Please download the below documents, complete, and upload.

• CERTIFIED INSURANCE CONFIRMATION (required) —

  I certify that I will have on file within 10 days of Notice of Award, Certificates of Insurance acceptable to the Commission, meeting all requirements set forth in the Contract Document.

• CONTRACT CERTIFICATION AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• CONSULTANT CONFLICT OF INTEREST AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• IRAN INVESTMENT ACTIVITY CERTIFICATION (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF BIDDER’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF OFFEROR’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• CONFIRMATION STATEMENTS
• If not currently registered, register at www.wsscwater.com/supplier and provide a confirmation statement that you have registered if an identification number has not been provided to you at the time of bid. Please ensure all subcontractors are also registered at the time of bid. (required)
• PRICING
• Please upload your pricing here (required)
• Prompt Payment Discount (required)
• Solicitation Purpose? (required)
• RFP purpose? (required)
• IFB Purpose (required)
• General Terms and Conditions? (required)
• How will you be collecting pricing? (required) —

  Select electronic pricing table if providing line items for the vendor to fill out

• Bonding Requirements? (required)
• Please select all relevant insurance types: (required)
• Will you be awarding a single or multiple vendors? (required)
• Will the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause apply? (required) —

  Select yes to show the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause in the attachments

• Identify OSDI's Participation Recommendation (required)
• MBE Bid Price Preference: (required)
• SLBE Bid Price Preference: (required)
• MBE/SLBE Goal (required)
• Select the Optimization of Diverse Business Development Program (required)