SLED Opportunity · CALIFORNIA · CITY OF TEMECULA
AI Summary
City of Temecula seeks proposals for a comprehensive phone system replacement including call management, voicemail, conferencing, CRM integration, security features, and professional services. Hardware includes 400 desk phones and 5 wireless handsets. Due April 21, 2026.
A. The RFP is based on several critical elements.The City of Temecula will not accept a solution that is in any way multi-tenant or leverage a shared private cloud with other clients of the provider.B. The selected vendor will provide and deliver a comprehensive phone system solution that includes:Call Management: Call forwarding, transferring, and holding capabilities.Auto-Attendant: Automated system to route calls to the appropriate extensions or departments.Voicemail: Voicemail features, including forwarding, voicemail-to-email, and visual voicemail.Conference Calling: Support for multi-party conference calls.Caller ID.Emergency Call Location & Identification.Call Recording: Ability to record calls for training and compliance purposes.Interactive Voice Response (IVR): Menu system to guide callers to the right destinations.Call Queues: Manage incoming call flows with wait times and music on hold.Extension Dialing: Support for dialing internal extensions.Call Analytics: Reporting and analytics for call data and performance tracking with a minimum retention of 2 years.Cordless Phone options.Code Blue/Vingtor-Stentofon SIP integration.Bluetooth 5.0 or greater built into their hardware.Integration with CRM: Seamless integration with customer relationship management (CRM) systems.Mobile App Support – Android & iOS: Access to phone system via mobile devices.Scalability: Easily add or remove users and features as needed.Global Reach: Support for international calling and virtual numbers.Security Features: Encryption, authentication, and fraud detection measures.Unified Communications: Integration with chat, video conferencing, and Outlook.Disaster Recovery: Redundancy and independent backup systems, to ensure continuity during a network or ISP outage.API Access: Programmable APIs for custom integrations and extensions.Shared line workgroup auto-attendant front desk call homing.Multi-port phones.SIP integration.Integration with Microsoft Teams and Zoom.POTS line compatibility.Local Control: Ability to manage and control the system locally.Customizable: Tailor features and settings to specific business needs.Private Branch Exchange: Internal network for routing calls within the organization.Intercom and Paging: Internal communication featuresC. Professional ServicesConfiguration of new hardware.Porting of existing DIDs from existing provider to new provider.Configuration of new solution, including setup of extensions, DID pool(s), extension groups (work groups & hunt groups), call routing, voicemail, paging, SIP connections, IVR, auto-attendant, and redundancy setup.D. Hardware400 desk phones with 1 Gb NICs.5 wireless handsets.Any required hardware for disaster resilience. Pre-Bid Meeting Information: No Online Q&A: Yes Location Information: Department: Information Technology Address: 41000 Main StreetTemecula, California92590 County: Riverside
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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