SLED Opportunity · FLORIDA · PUTNAM COUNTY SCHOOL DISTRICT
AI Summary
Putnam County School District seeks professional development services for customer service, conflict resolution, communication, and stakeholder engagement training tailored to K-12 staff. This one-time service aims to improve staff effectiveness and stakeholder relationships through interactive and practical training methods. Proposals are due by June 24, 2026.
Brief Description:
Customer Service and Conflict Resolution Training Services
Estimated Value:
$11,550
Term (Years):
One-Time Service
Vendor:
Caissa K12
Justification:
Putnam County School District is seeking professional development services focused on customer service, conflict resolution, communication, and stakeholder engagement for district and school-based staff. The training is intended to provide practical strategies for managing challenging interactions, improving communication with parents and community members, strengthening customer service practices, and enhancing overall stakeholder relationships within a K-12 educational environment.
The District is interested in training services that incorporate interactive learning opportunities, real-world scenarios, role-playing exercises, de-escalation techniques, and other proven methods designed to improve staff confidence and effectiveness when addressing difficult situations. The desired outcome is to strengthen communication, improve stakeholder experiences, and support a positive and collaborative culture throughout the District.
This notice is being posted to determine whether other qualified vendors can provide substantially equivalent training services. Vendors that offer comparable customer service, conflict resolution, communication, and stakeholder engagement training specifically tailored to K-12 educational organizations are encouraged to respond.
Reference #: RFP #054-331-2620
Subject: Professional Development Services for Customer Service, Stakeholder Engagement, and Conflict Resolution
Putnam County School District intends to award a procurement as a Single Source Procurement in accordance with its Policy 450.03, and State of Florida Statute 287.057 (3) (c). Any responses received in reference to this Notice will be for the sole purpose of determining whether a competitive procurement is in the best interest of the Authority. This is not a solicitation, and there is not a solicitation available.
A Single Source Procurement is a purchase that is directed to one (1) source because of standardization, warranty, or other factors, which for justifiable reasons, is found to be most advantageous for the Putnam County School District, even though other competitive sources may be available. A Single Source Procurement is a non-competitive procurement method.
All are encouraged to notify the Purchasing Agent (Agent), stating their company/agency name, address, contact name, contact email, and a statement regarding their capability to provide the requested goods or services. All responses must be in writing, submitted electronically via the e-Procurement Platform ("Platform"), by 12:00 am on Wednesday, June 24, 2026.
Procurement details are listed herein.
The District will evaluate the proposer's ability to provide competitive, reasonable, and cost-effective pricing for the services requested. Pricing shall be clearly presented and sufficiently detailed to allow the District to determine the total anticipated cost of services.
Proposals offering the greatest overall value to the District, considering both cost and scope of services provided, will receive the highest scores. Failure to provide complete, transparent, and itemized pricing may result in a reduction of points.
| Score | Evaluation Standard |
|---|---|
| 27-30 Points | Proposal provides exceptional value to the District. Pricing is highly competitive, complete, clearly itemized, and demonstrates outstanding cost effectiveness. |
| 22-26 Points | Proposal provides very good value. Pricing is competitive, well documented, and reasonable for the services proposed. |
| 17-21 Points | Proposal provides acceptable value. Pricing is generally reasonable but may contain minor deficiencies, limited detail, or costs that are higher than competing proposals. |
| 11-16 Points | Proposal provides limited value. Pricing appears higher than competing proposals, lacks sufficient detail, or contains inconsistencies. |
| 0-10 Points | Proposal provides poor value. Pricing is excessive, incomplete, unclear, non-responsive, or fails to adequately demonstrate overall cost effectiveness. |
The District prefers proposers that demonstrate the ability to provide a comprehensive and integrated professional development solution. Preference may be given to firms that offer a broad range of services, resources, delivery methods, and support capabilities that can meet the District's current and future professional development needs through a single provider relationship.
The District will evaluate each proposer's ability to provide a well-rounded service offering, including training, facilitation, consulting, coaching, leadership development, customized programming, and other related professional development services. Proposers demonstrating strong organizational capacity, flexibility, and the ability to support multiple employee groups and departments may receive higher scores.
| Score | Evaluation Standard |
|---|---|
| 18-20 Points | Proposal provides an exceptional and comprehensive solution. Vendor demonstrates the ability to deliver a wide range of professional development services, multiple delivery options, customization capabilities, and strong organizational capacity. |
| 14-17 Points | Proposal provides a very good solution with a broad range of services and demonstrates the ability to effectively support District needs. |
| 10-13 Points | Proposal provides an acceptable solution that meets the District's requirements but offers limited additional services, flexibility, or support capabilities. |
| 5-9 Points | Proposal provides a limited solution with gaps in service offerings, flexibility, or overall organizational capacity. |
| 0-4 Points | Proposal provides an inadequate or incomplete solution that does not sufficiently demonstrate the ability to meet the District's needs. |
The District will evaluate each proposal based on the proposer's demonstrated understanding of the District's needs and its ability to provide services that align with the objectives of this solicitation. Proposals should clearly describe how the proposed services, delivery methods, resources, and support capabilities will meet the needs of the District and its employees.
Preference may be given to proposers that demonstrate flexibility, customization capabilities, and the ability to adapt services to support various employee groups, departments, schools, and organizational objectives. Proposals that clearly articulate anticipated outcomes, implementation strategies, and overall value to the District may receive higher scores.
| Score | Evaluation Standard |
|---|---|
| 18-20 Points | Proposal demonstrates an exceptional understanding of the District's needs and provides a highly effective, well-aligned solution with strong customization and implementation capabilities. |
| 14-17 Points | Proposal demonstrates a strong understanding of the District's needs and provides a solution that aligns well with the objectives of the solicitation. |
| 10-13 Points | Proposal demonstrates an adequate understanding of the District's needs and generally addresses the requirements of the solicitation. |
| 5-9 Points | Proposal demonstrates a limited understanding of the District's needs or provides a solution with gaps in addressing the solicitation requirements. |
| 0-4 Points | Proposal fails to demonstrate an understanding of the District's needs or does not adequately address the requirements of the solicitation. |
The District will evaluate each proposer's experience, qualifications, organizational capacity, past performance, and ability to successfully provide professional development and training services of similar scope and complexity.
Consideration will be given to the proposer's demonstrated experience providing services to educational institutions, governmental agencies, public sector organizations, or similarly sized organizations. The District will evaluate the qualifications of key personnel, organizational resources, relevant project experience, and the proposer's ability to effectively plan, coordinate, and deliver services.
References may be contacted to verify performance history, reliability, responsiveness, professionalism, quality of services, and overall client satisfaction. Preference may be given to proposers demonstrating successful performance on projects of similar size and scope, particularly those involving public agencies, educational institutions, or large organizations.
The District reserves the right to consider financial stability, organizational capacity, resource availability, and overall ability to successfully perform the services contemplated under this solicitation.
| Score | Evaluation Standard |
|---|---|
| 23-25 Points | Proposal demonstrates exceptional experience, qualifications, organizational capacity, and past performance. References are highly favorable and indicate a consistent history of successful service delivery. |
| 18-22 Points | Proposal demonstrates strong experience and qualifications with favorable references and a proven ability to successfully perform similar services. |
| 13-17 Points | Proposal demonstrates adequate experience and qualifications to perform the required services with generally satisfactory references. |
| 7-12 Points | Proposal demonstrates limited experience, qualifications, organizational capacity, or references relevant to the services requested. |
| 0-6 Points | Proposal demonstrates insufficient experience, qualifications, resources, or references to support successful performance of the contract. |
The District values proposers that demonstrate the ability to provide responsive service, effective communication, and ongoing support throughout the term of the contract. Consideration may be given to a proposer's local presence, regional resources, availability of personnel, and ability to provide timely assistance when requested by the District.
The evaluation will consider the proposer's ability to effectively support District operations, maintain communication, respond to District needs, and provide services in an efficient and timely manner. Proposers should clearly identify their service area, primary office location, available resources, and support capabilities.
| Score | Evaluation Standard |
|---|---|
| 5 Points | Proposer demonstrates exceptional service capacity, readily available resources, strong responsiveness, and the ability to provide timely support to the District. |
| 4 Points | Proposer demonstrates very good service capacity and the ability to effectively support the District's needs. |
| 3 Points | Proposer demonstrates adequate service capacity and support capabilities. |
| 1-2 Points | Proposer demonstrates limited support resources or reduced ability to provide timely assistance. |
| 0 Points | Proposer fails to demonstrate adequate service capacity or support capabilities. |
Please upload your complete proposal here (Do not include cost).
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All terms, specifications and conditions set forth in this RFP are incorporated by this reference into your response. By checking the confirm box, I certify that this offer is made without prior understanding, agreement, or connection with any corporation, firm, business entity or person submitting an offer for the same materials, supplies, equipment, or services, and is in all respects fair and without collusion or fraud. I further agree to abide by all terms, specifications and conditions of this invitation and certify that I am authorized by the offeror to sign this response. In submitting an offer to the School Board of Putnam County, I, as the Proposer, offer and agree that if the offer is accepted, the offeror will convey, sell, assign, or transfer to the School Board of Putnam County all right, title, and interest in and to all causes of action it may now or hereafter acquire under the Antitrust laws of the United States and the State of Florida for price fixing relating to the particular commodity(s) or service(s) purchased or acquired by the School Board. At the School Board’s discretion, such assignment shall be made and become effective at the time the School Board of Putnam County tenders final payment to the vendor.
NOTICE: All contractors and employees of contractors who are contracted by the School Board must comply with the requirements of the Jessica Lunsford Act. Direct any questions regarding these requirements to Jackie Smith, Human Resources Department (386) 329-0547.
Please respond to the following questions as required.
Please download the below documents, complete, and upload.
Pursuant to Section 448.095, Florida Statutes, Contractor shall register with and use the U.S. Department of Homeland Security's E-Verify system to verify the work authorization status of all employees hired during the term of this Agreement and must, upon request, provide evidence of compliance with this provision.
Subcontractors
Contractor shall also require all subcontractors performing work under this Agreement to use the E-Verify system for any employees they may hire during the term of this Agreement.
Subcontractors shall provide Contractor with an affidavit stating the subcontractor does not employ, contract with, or subcontract with an unauthorized alien, as stated in Section 448.095, Florida Statutes.
Contractor shall provide a copy of such affidavit to the School Board upon receipt and shall maintain a copy for the duration of the Agreement.
Failure to comply with this provision is a material breach of the Agreement, and School Board may choose to terminate the Agreement at its sole discretion. Contractor may be liable for all costs associated with School Board securing the same services, inclusive, but not limited to, higher costs for the same services.
It is the responsibility of the vendor/contractor to insure compliance with E-verify requirements (as applicable). To enroll in E-Verify, employers should visit the E-Verify website (https://www.uscis.gov/e-verify) and follow the instructions. The employer must retain the 1-9 Forms for inspection. By affixing your signature below you hereby affirm that you will comply with E-Verify requirements.
This is to certify that the Proposer is:
Duly licensed to conduct business in the State of Florida;
Has a minimum experience requirement as stated in this solicitation,
This is to certify that the Successful Proposer will act as the Prime Contractor to the District for all services provided under the Contract(s).
This is to certify that the Proposer’s Proposal and all services provided under the Contract will be compliant with all laws, rules, and other authority applicable to providing the services, including, but not limited to, Florida’s Open Government laws (Article I, Section 24, Florida Constitution, Chapter 119, F.S.).
This is to certify that the Proposer has disclosed in their Proposal all suspensions, revocations, bankruptcies, judgments, or liens in the last five (5) years.
This is to certify that neither the Proposer nor its principles are currently disbarred, suspended, proposed for disbarment, declared ineligible, or voluntarily excluded from participation in this solicitation by any Federal department or agency.
Per Section 1001.42(12)(i), F.S., this certifies that no member of the Putnam County School Board or the Superintendent has any financial interest in the Proposer whatsoever.
This is to certify that none of the contents of this Proposal have been disclosed before award, directly or indirectly, to any other Proposer or competitor.
This is to certify that the proposed costs in this Proposal have been arrived at independently, without consultation, communications, or agreement as to any matter relating to such costs with any other Proposer or with any competitor, and not to restrict competition.
The Proposer certifies they are not listed on the Scrutinized Companies that Boycott Israel List, created under Section 215.4725, F.S., and they are not currently engaged in a boycott of Israel. If the resulting Contract exceeds $1,000,000.00 in total, not including renewal years, the Proposer certifies that they are not listed on either the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List created under Sections 215.473, F.S., and 215.4725, F.S., and further certifies they are not engaged in business operations in Cuba or Syria. In compliance with Sections 287.135(5), F.S., and 287.135(3), F.S., the Proposer agrees the District may immediately terminate the resulting Contract for cause if the Proposer is found to have submitted a false certification or if the Proposer is placed on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, the Scrutinized Companies that Boycott Israel List, or is engaged in a boycott of Israel, or has engaged in business operations in Cuba or Syria during the term of the Contract. Any company that submits a bid or proposal for a contract, or intends to enter into or renew a contract with an agency or local governmental entity for commodities or services, of any amount, must certify that the company is not participating in a boycott of Israel.
By submitting this proposal the Authorized Representative affirms they have the authority to bind the Proposer and acknowledges and affirms the statements above.
By submitting this proposal, the undersigned authorized agent, assures the Putnam County School District that it does not discriminate on the basis of race, sex, marital status, national origin, religion, handicap, or age, in the operation of provision of services.
The award hereunder is subject to the provisions of Chapter 112, Florida Statutes. All proposers must disclose with their proposal the name of any officer, director, or agent who is also an employee of the School Board. Further, all proposers must disclose the name of any employee who owns, directly or indirectly, an interest in the proposer’s firm or any of its branches. The proposer shall not compensate, in any manner directly or indirectly, any officer, agent, or employee of the School Board for any act or service that he/she may do, or perform for, or on behalf of any officer, agent, or employee of the proposer. No officer, agent, or employee of the School Board shall have any interest, directly or indirectly, in any contract or purchase made, or authorized to be made by anyone for, or on behalf of the School Board. The proposer shall have no interest and shall not acquire any interest that shall conflict in any manner or degree with the performance of the services required under this RFP.
By submitting this proposal, the authorized agent, acknowledges and certifies all portions of this proposal and agree that our firm will comply with all other terms, conditions, and requirements made by the School Board of Putnam County.
By submitting this proposal Authorized Representative certifies that understands that as defined in Florida Statues 287.133 (1) (b):
Pursuant to Section 287.133, Paragraph (2)(a), Florida Statutes, a person or affiliate who has been placed on the convicted vendor list following a conviction for public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity, may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public works, may not submit a proposal on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier subcontractor or consultant under a contract with any public entity and may not transact business with any public entity in excess of the threshold amount of thirty-five thousand dollars ($35,000) provided in Section 287.017, Florida Statutes, for a category two for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. By completing this form your firm is certifying that they are not and have not been placed on the convicted vendor list now or within the past thirty-six (36) months.
All Contractors must have performed verifiable work provided as specified herein, within the most recent three (3) year period of time. References from the Putnam County School District will not be considered.
Indicate the number of years (minimum of three years) the propsing company has been in business providing the goods and/or services requested in this proposal:
Note that all Contractors must have performed verifiable work provided as specified herein, within the most recent three (3) year period of time. References from the Putnam County School District will not be considered.
Please provide three (3) references and provide the following for each reference:
Company Name (city, state)
Description of Goods/Services
Dates Provided
Contact Person including email address and telephone number
Answer YES only if Winning Vendor must provide submittals or other deliverables as part of the resulting contract. If you answer yes, you will be given a chance to specify the submittals.
Specify the submittals or deliverables that the Vendor will need to provide.
EXAMPLE:
Feasibility Study and Site Analysis Reports.
Conceptual Design Drawings and Renderings.
Detailed Design Development Plans and Specifications.
Complete Construction Documentation Package.
Please provide the details of the pre-solicitation meeting, such as date, location, etc.
EXAMPLE:
A pre-solicitation meeting will be held at City Hall on 2/14/2026. Please meet at City Hall Steps at 8:00 a.m.
Please complete the following sentence entering the term of the resulting contract. Type the entire sentence as shown with the appropriate dates DO NOT AADD any punctuation.
"The term of this contract shall be from XX/XX/XXXX to XX/XX/XXXX"
EXAMPLE:
The term of this contract shall be from 2/14/2026 to 6/30/2027
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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