SLED Opportunity · OHIO · CITY OF CLEVELAND
AI Summary
The City of Cleveland seeks proposals for 911 Call Analysis Services to evaluate call data, identify trends, and improve dispatch efficiency and public safety outcomes under a two-year $200,000 grant.
The City of Cleveland (City), Department of Public Safety, under the direction of the Director of Public Safety, is requesting proposals for comprehensive 911 Call Analysis Services, including the collection and evaluation of historical and real-time 911 call data. The City is seeking detailed analysis to identify patterns, trends, peak call times, and response metrics to support data-driven improvements in dispatch efficiency and public safety outcomes. This initiative is being conducted under a grant to analyze and evaluate all available 911 call data, identify trends, and inform operational improvements within the 911 Dispatch Center. The project is funded at $200,000 over two years of the grant award. The vendor contract will likely be shorter than two years. This budget will support the necessary resources, including data analysis, reporting, and implementation of recommendations, to enhance the efficiency and effectiveness of 911 operations.
The comprehensive 911 Call Data Analysis project is happening within the context of a grant-funded project, meaning that once a vendor is selected and deliverables are fully defined, timely communication and meeting deadlines is crucial.
Please use the See What Changed link to view all the changes made by this addendum.
Please use the See What Changed link to view all the changes made by this addendum.
Please use the See What Changed link to view all the changes made by this addendum.
Please use the See What Changed link to view all the changes made by this addendum.
Please use the See What Changed link to view all the changes made by this addendum.
Please use the See What Changed link to view all the changes made by this addendum.
Please use the See What Changed link to view all the changes made by this addendum.
Please use the See What Changed link to view all the changes made by this addendum.
Quality of Proposal will be judged based on the inclusion of all criteria listed in the Proposal Contents section: Cover Letter, Executive Summary, Qualifications/Experience, Project Approach, Key Staff, Management Approach, Work Product Sample and Fee Proposal; and how closely instructions for each item were followed.
Credentials of Key Personnel including qualifications and experience of the Project Team, their prior experience and demonstrated ability to perform the scope of work.
Alignment with the Scope of Work within the RFP.
Proposed Schedule to complete the work, which should be kept to 12 - 15 months.
Proposer's plan to proactively communicate and manage project to ensure deadlines are met.
Proposed fees will be evaluated in their own category to compare and assess the fee proposals received.
Please include the following information:
Please include the following information:
Please include the following information:
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
INSTRUCTIONS: Pursuant to Codified Ordinance Sec. 181.36, the information requested on this page must be supplied by all contractors and any subcontractors having more than a fifty percent (50%) interest in the proposed contract prior to any contract being awarded by the City of Cleveland. Any contractor or subcontractor who is deemed to have made a false statement shall be declared to have acted in default of its contract and shall be subject to the remedies for default contained in its contract. For failure to cure such a default, the contractor or subcontractor shall be automatically excluded from bidding for the supply of any goods or services for use by the City for a period of two (2) years.
Q (Broken Link in RFP): 12.5.1. NOTICE TO BIDDERS AND OEO SCHEDULES* The link is broken. Can a new link be provided or can the required documents be available for download from this site? Message displayed when clicking on the link: AccessDenied Request has expired 72000 2026-03-11T12:20:00Z 2026-03-19T14:09:16Z 3XQYVYWQGFS6YD63 6NrKcDXeeyxrlkGWJVSeNLh/xraM4TUZ9uFI5v7Lsbv/vHil3of9LNOoRkBEZJZnA5rdt4MB4+PxbagYY2ousiFg0795kism
A: The link is working at this time. When I click on it, I am able to download the PDF it provides.
Q (Pre-Proposal Conference): Will there be an option to virtually attend the Pre-Proposal Conference via Teams, Zoom, etc.?
A: There is now a Teams link in the Timeline section under "Overview."
Q (No subject): Can the City provide a method for vendors to attend the pre-bid conference scheduled on Wed., March 25 at 1:00pm virtually?
A: There is now a Teams link in the Timeline section under "Overview."
Q (Extension Request for 2.3. Proposal Requirements): Can an extension be granted for all proposers to the February 23, 2026 deadline in the event discrepancies or omissions are found in the RFP or, if the intended interpretation of any part of the RFP is unclear or in doubt?
A: Please refer to the dates in the Timeline section under "Overview." The last day for questions is March 30, 2026.
Q (Executive Summary, Project Approach, and Key Staff): Seeking clarification for all areas throughout Section 11 referring to CLE or Airport.
A: We have corrected section 11. This project is focused on data analysis of 911/EMS/Police/Fire calls for public safety agencies, not the airport.
Q (Architectural Services): In the RFP, Section G, Work Sample Products, design and architectural services (to airports) is made mention. Is there an architectural element needed for this response?
A: We have corrected section 11. This project is focused on data analysis of 911/EMS/Police/Fire calls for public safety agencies, not the airport. No architectural services are needed.
Q (No subject): Will an extension be granted beyond the April 3rd due date allowing bidders additional time to respond after the March 25th pre-bid conference?
A: Extensions will be determined closer to the proposal due date of April 3.
Q (Dataset (format)): What format (.txt, .csv, audio, video, etc.) and through what means (sharing in OneDrive, secured dropbox, etc.) is the 911 call data provided to the vendor?
A: We will discuss internally and have an answer as soon as possible.
Q (Dataset (frequency)): This project involves the “collection and evaluation of historical and real-time 911 call data” from the City of Cleveland’s Public Safety’s 911 Dispatch Center. With regards to the dataset, how often is data provided (e.g., one time for historical, weekly for current data, etc.)? Similarly, in terms of the contract’s period of performance, what is the schedule for receiving or accessing data over the course of the year?
A: We will discuss internally and have an answer as soon as possible.
Q (Multiple Questions): • Is there a published RFP number for us to reference on this proposal? It currently shows TBD throughout. • Considering the short 2-day timespan between the addendum publishing date (Apr 1) and the due date (Apr 3), will the Dept. of Public Safety consider moving back the submittal deadline to April 8th? This will help us respond fully to the addendum in our proposal submission. • Can you provide a copy of the grant issued to the Dept. of Public Safety, since it may provide additional detail on the scope and type of services required? • The grant terms described include Year 1 and Year 2 portions. Is it accurate to assume that the Dept. of Public Safety intends for this to be a 2-year contract? • Who will be the Dept. of Public Safety’s point of contact or project lead once procurement is finished? Will there be a steering team of stakeholders, or a single individual assigned to this role for this project? • Will the selected vendor be given direct access to data sources like the phone system, CAD system, RMS, and radio system, or will data be exported and provided by the Department? • Does the Dept. of Public Safety expect the consultant to evaluate communications technologies (CAD, telephony, radio, etc.), or is the scope focused on data analysis, operations, and performance outcomes? • The RFP does not specify deliverables, their format or frequency, or whether a final report is expected at the end of each year. Can you define this, or is this up to vendors to develop a proposed project approach? • The selection criteria (Section 10) beginning on pg. 24 mentions a “construction general contractor” (#2) and references “design” and “construction” elements (#5). It also shows OEO compliance as worth 5 points (#5) even though pg. 14 says there is no subcontractor participation goal for this contract. Can you clarify the requirements and scoring criteria? • Part G of the revised Section 11 refers to both a “case history” and “samples” of work product. Is the Department looking for samples of analysis from a prior report, or a description of the approach taken to prior projects? Can you clarify the type and format of material you are looking for in response to Part G? • The Vendor Client References are listed as part of Proposal Submittals section beginning on pg. 28, but it appears that they are also required as part of the “qualifications/experience” section of the technical proposal. Can you clarify how to provide these?
A: 1. Referring to the title of the RFP would suffice. 2. We are working to publish the addendum earlier than April 1 to increase the time between the addendum publish date and the final due date. 3. We will discuss internally. 4. This is not likely to be a two-year contract, but the length of contract is to be determined based on the approach the chosen vendor will take and how that approach supports the needs of the project. 5. The points of contact will be myself and Project Manager Detective Jasmine Brown. Other stakeholders may become involved or attend meetings as needed. 6. Data will be exported and provided to the consultant/consultant team. 7. The scope is focused on data analysis. It does not include evaluation of communications technologies, or operations and performance outcomes as related to communications technologies. The scope of work section provides more detail. 8. We will discuss this further internally, but at this time, we are interested to see the vendors develop a proposed project approach. 9. We have corrected items in section 10. 10. Samples of a work product refers to samples of work delivered for a similar data analysis project, with the understanding that you may need to redact information. A case history refers to a description that you give to accompany your selected work product. The case history provides context for us to understand your approach to the project provided in the work sample and should not be more than one page long. 11. We have eliminated this sentence from the “Proposal Contents” section. Please provide the reference information needed in the “Proposal Submittals” section.
Q (No subject): The city stated in response to the online Questions and Answers and during the pre-bid conference that no subcontractors are required for this RFP. Therefore, are respondents still required to complete and submit the “Notice to Bidders and OEO Schedule” form as indicated on the Proposal Submittals section of the procurement site?
A: If a vendor elects to subcontract a portion of the work to another vendor, they will need to complete the applicable forms.
Q (Call Volume): What is the City's annual 911 call volume?
A: The full data will be available for the chosen vendor.
Q (Call-Handling Equipment): What is the City's current CHE/vendor?
A: The CAD system used is Premier One.
Q (No subject): Will the city please clarify the duration of proposal validity. RFP page 6 states, “Term of Proposal’s Effectiveness: By submission of a proposal, the Proposer agrees that its proposal will remain effective and eligible for acceptance by the City until the earlier of the execution of a final contract or 270 calendar days after the proposal submission deadline (the “Proposal Expiration Date”)” and RFP page 12 states, “By submission of a proposal, the proposer agrees that its proposal will remain effective and eligible for acceptance by the City until the earlier of the execution of a final contract or 180 calendar days after the proposal submission deadline (the “Proposal Expiration Date”).
A: The correct amount of time is 270 days.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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