REQUEST FOR QUOTE - STANDARD OPERATING PROCEDURE (SOP) OPERATIONAL DEVELOPMENT & IMPLEMENTATION SERVICES

The City of North Miami Beach, FL (the "City"), is soliciting sealed responses for REQUEST FOR QUOTE - STANDARD OPERATING PROCEDURE (SOP) OPERATIONAL DEVELOPMENT & IMPLEMENTATION SERVICES. Responses are to be submitted via the City's eProcurement Portal via https://procurement.opengov.com/portal/citynmb PRIOR TO 3:00 pm on Friday, May 8, 2026. Late responses will not be accepted.

Project work includes operational assessments, SOP development or revision, staff training, and implementation support to enhance process consistency and organizational performance.

Background

The City of North Miami Beach (“City”) is seeking qualified consulting firms to provide citywide operational assessment, Standard Operating Procedure (SOP) development and/or modification, training, and implementation support services. This is an informal solicitation intended to identify a firm that can deliver practical, implementable solutions aligned with industry best practices and operational excellence frameworks.

Project Details

• Reference ID: RFQ-2025-073
• Department: Procurement
• Department Head: - (-)

Important Dates

• Questions Due: 2026-05-01T19:00:00.000Z

Evaluation Criteria

• Summary —

  The City of North Miami Beach, FL (the "City"), is soliciting sealed responses for REQUEST FOR QUOTE - STANDARD OPERATING PROCEDURE (SOP) OPERATIONAL DEVELOPMENT & IMPLEMENTATION SERVICES. Responses are to be submitted via the City's eProcurement Portal via https://procurement.opengov.com/portal/citynmb PRIOR TO 3:00 pm on Friday, May 8, 2026. Late responses will not be accepted.

  Project work includes operational assessments, SOP development or revision, staff training, and implementation support to enhance process consistency and organizational performance.

• SCOPE OF SERVICES —

  The selected consultant shall provide services inclusive of, but not limited to:

  A. Assessment & Interviews

  • Conduct interviews with department leadership and staff
  • Review existing workflows, documentation, and operational processes
  • Identify inefficiencies, redundancies, risks, and internal control gaps

  B. SOP Development / Modification

  • Develop new SOPs and/or revise existing SOPs
  • Standardize SOP format, structure, and workflow consistency
  • Define roles, responsibilities, and approval processes
  • Incorporate internal controls, compliance, and accountability measures

  C. Best Practices & Framework Integration

  • Apply industry best practices and operational frameworks such as:
    • Lean / Continuous Improvement
    • Process optimization methodologies
    • Public sector operational standards
  • Provide benchmarking insights from comparable organizations

  D. Training & Knowledge Transfer

  • Develop SOP training materials and guides
  • Conduct workshops and training sessions for staff and leadership
  • Ensure long-term usability and internal ownership of SOPs

  E. Implementation Support

  • Assist with rollout and adoption of SOPs
  • Provide recommendations for performance monitoring and continuous improvement
  • Support change management and process integration
• Timeline —

  Release Project Date:	April 24, 2026
  Question Submission Deadline:	May 1, 2026, 3:00pm
  Response Submission Deadline:	May 8, 2026, 3:00pm

• DELIVERABLES —

  The selected consultant shall provide clear, actionable deliverables that support assessment, standardization, and long-term operational sustainability. Deliverables must be practical, implementable, and aligned with industry best practices. Deliverables include the following:

  • Assessment Summary Report
  • SOP Templates and SOP Library (new and/or revised)
  • Best Practices / Benchmark Summary
  • Training Materials and Workshop Delivery
  • Implementation Recommendations / Rollout Plan
• Project Contact —

  SHEREECE GEORGE DEPUSOIR

  Chief Procurement Officer

  17011 Northeast 19th Avenue

  North Miami Beach, FL 33162

  Email: shereece.george@citynmb.com

  Phone: (305) 948-2946

• MINIMUM QUALIFICATIONS —

  Firms shall meet, at a minimum, the qualifications outlined below to be eligible for consideration. Firms must demonstrate:

  • Experience in operational assessments and SOP development
  • Experience providing process improvement and training services
  • Experience with municipal or public sector organizations (preferred)
  • Knowledge of industry standards and operational excellence frameworks
• Procurement Contact —

  SHEREECE GEORGE DEPUSOIR

  Chief Procurement Officer

  17011 Northeast 19th Avenue

  North Miami Beach, FL 33162

  Email: shereece.george@citynmb.com

  Phone: (305) 948-2946

• SUBMITTAL REQUIREMENTS —

  Interest firms must upload all required documents listed herein. Submissions should be concise and include:

  1. Firm Overview & Qualifications
  2. Relevant Experience (2–3 similar projects)
  3. Proposed Methodology & Approach
  4. High-Level Phased Work Plan
  5. Sample Work (SOPs, assessments, training materials, etc.)
  6. Key Personnel
  7. References (minimum of 3)
  8. Pricing
     • Phased deliverables / milestones
     • Hourly rates for key personnel for each deliverable / milestone
     • Estimated level of effort for each deliverables / milestones 
• METHOD OF AWARD —

  Award will be made to the firm determined to be the most responsive and responsible, whose submittal represents the best value to the City, based on qualifications, experience, proposed approach, and pricing.

  Submissions will be reviewed based on:

  • Relevant experience and qualifications
  • Demonstrated understanding and proposed approach
  • Ability to meet the City’s needs and timeline
  • Pricing

  The City reserves the right to request additional information, clarifications, or conduct interviews, as deemed necessary to evaluate responsiveness and responsibility. 

  Notwithstanding the foregoing, the City may, at its sole discretion, enter into negotiations regarding scope, pricing, and terms with the lowest responsive and responsible bidder, or with one or more firms, as determined to be in the best interest of the City. 

• NEGOTIATION —

  The City reserves the right to negotiate scope, pricing, and terms with the selected firm to achieve the best overall value. If an agreement cannot be reached, the City may negotiate with the next most qualified firm.

• SPECIAL TERMS AND CONDITIONS —
  • The City reserves the right to reject any or all responses and award in the best interest of the City
  • The selected firm will be required to enter into a Professional Services Agreement
  • All deliverables shall become the property of the City
  • The City encourages participation from local and diverse firms

  The City further reserves the right to: 

  • Accept or reject any and all responses
  • Waive any informalities or irregularities in the solicitation process
  • Negotiate scope, pricing, and contractual term
  • Award a contract to a single firm or multiple firms, as deemed in the best interest of the City

Submission Requirements

• Authorized Representative Contact Info (required) —

  Please enter the name, title, phone and email of the authorized representative submitting this response

• Bidder(s) shall be appropriately licensed and registered with the State of Florida (Sunbiz) (required) —

  Enter Company Federal Tax Identification Number

• Bidder(s) shall submit a valid Local Business Tax Receipt from Miami-Dade, Broward, or Palm Beach counties (required) —

  Upload a valid local business tax receipt

• Bidder(s) shall provide three (3) references. (required) —

  References must be from customers for whom the bidder has successfully provided a service similar in size and scope of being requested. References shall be from a governmental agency, public, non-profit or for-profit entity. References must include the following to be eligible for consideration.

• Does your firm and it's personnel have verifiable experience in SOP development, operational assessments, and process improvement (required)
• Does your firm and it's personnel have verifiable experience with municipal or public sector clients (required)
• Does your firm and it's personnel have the experience and ability to provide training and implementation support (required)
• Does your firm and it's personnel have knowledge of industry standards and operational excellence frameworks (required)
• Respondent Submittals (required) —

  Please Upload your COMPLETE response, including any and all required forms listed in the solicitation and the corresponding attachments (See Section 2: Submittal Requirements)

   

• Separate Cost Proposal (required) —

  Confirm that your fee proposal is not attached in your Proposal and is attached separately here.

• I certify that I have read, understood and agree to the terms in this solicitation, and that I am authorized to submit this response on behalf of my company. (required)
• Pricing (required) —
  • Choose Option 1 when you have set line items, for example:
    • This is a quote for goods or commodities.
    • This is a public works bid, with a pricing table that can be uploaded into OpenGov Procurement from an Excel spreadsheet.
    • Seeking services for hourly rate schedules.
  • Choose Option 2 when you need vendors to provide you with the line items. 
• Evaluation Committee? (required) —

  Will there be an evaluation committee to review the proposals and score them based on weights and multiple criteria?

• Procurement and/or Project Contact —

  Select the information you would like display.