RFP - Incident Response Policy Enhancement & Emergency Preparedness Training - DEMCO Incident Response Policy Enhancement & Emergency Preparedness Training

DEMCO REQUEST FOR PROPOSAL (RFP) Incident Response Policy Enhancement & Emergency Preparedness Training 1. Overview DEMCO seeks proposals from qualified firms to: • Review and refine its current Workplace Violence Prevention, Security, and Vandalism procedure (Revised 10/03/24) Workplace Violence Prevention, Security, and Vandalism Review and revise existing Incident Response Plan (IRP) aligned with industry best practices • Design and deliver role-based emergency response training • Improve organizational readiness and reactiveness during emergency events Proposals are due on or before 12:00 Noon, April 2, 2026 DEMCO has provided an optional template in excel for the pricing table. You can use this template if needed. It can be downloaded from the supporting document files provided with this RFP.Objectives The selected vendor will:Modernize and strengthen the existing policy frameworkClarify roles, authority, and escalation during incidentsAlign procedures with OSHA, FEMA/NIMS/ICS, and utility-sector standardsImprove reporting, communication, and documentation processesProvide practical, scenario-based training for leadership, supervisors, and employeesConduct exercises to test and strengthen response capabilitiesScope of Work A. Policy Review & Gap Assessment • Review current procedure • Benchmark against regulatory and industry standards • Identify gaps in governance, communication, field response, and documentation • Deliver a written Gap Analysis with prioritized recommendations B. Incident Response Framework Development Develop an integrated Incident Response Program including: • Updated Incident Response Plan • Defined emergency classifications and activation triggers • ICS-aligned structure and role definitions • Crisis communication protocols • Threat assessment and reporting framework • Field response enhancements • Incident documentation and After-Action templates Deliverables: • Updated IRP • Executive Quick Guide • Supervisor Playbook • Employee Emergency Action Guide • Reporting and review templates C. Training Development & Delivery Design and deliver tiered training for: • Executive Leadership (crisis decision-making, communications) • Supervisors/Managers (de-escalation, threat recognition, documentation) • General Employees (recognition, reporting, evacuation/shelter-in-place) • Field Personnel (hostile encounters, safe withdrawal, law enforcement coordination) Training must include scenario-based exercises. D. Exercises • Facilitate tabletop exercises (executive and cross-functional) • Conduct at least one functional scenario-based exercise • Provide After-Action Report with improvement roadmapVendor Qualifications Vendors must demonstrate: • Experience in utility-sector emergency management • Expertise in workplace violence prevention and threat assessment • Familiarity with OSHA and FEMA/NIMS/ICS • Experience delivering scenario-based training • Strong facilitation and exercise design capabilities Provide company background, relevant experience, key personnel, and references.Proposal Requirements Include:Executive SummaryTechnical ApproachWork Plan & TimelineDeliverablesProject TeamCost ProposalReferences Preferred project duration: 4–6 months. Deadline to submit questions will be March 31, 2026. Questions will be completed in the Bonfire/Euna Solutions system but can be sent to purchasing@demco.org if experiencing any difficulties. Proposals are due on or before 12:00 Noon CDT, April 2, 2026Evaluation Criteria • Technical approach 30% • Relevant experience 25% • Training methodology 20% • Cost 15% • References 10%Standard Terms General Terms and Conditions DEMCO reserves the right to reject any or all proposals, waive informalities, and select the proposal deemed to be in its best interest. DEMCO reserves the right to request additional information or clarifications from proposers.The selected vendor will be required to enter into a contract with DEMCO containing standard terms and conditions, including insurance requirements, indemnification, and compliance with applicable federal, state, and local regulations. Proposals must be submitted electronically through the DEMCO Bonfire/Euna Solutions portal. Late submissions will not be accepted. Vendors are responsible for ensuring successful submission prior to the deadline. You must notify purchasing@demco.org if you are having difficulties with the system. DEMCO is an equal opportunity employer committed to promoting emerging small businesses, minority-owned businesses and women-owned businesses, and to utilizing labor surplus firms. Terms & Conditions will comply with the applicable clauses described in Appendix II to the Uniform Rules (Contract Provisions for Non-Federal Entity Contracts Under Federal Awards) under 2 C.F.R. § 200.326. Located in Code of Federal Regulations (CFR) and at ecfr.gov (Electronic Code of Federal Regulations) in addition to certain contract clauses which are listed in the contract and 2 C.F.R. § 200.318 – 200.329 relevant to the services that will be provided.Code of Ethics and Business Conduct – Business Courtesies: To maintain the integrity and impartiality of DEMCO’s procurement process, bidders and contractors are advised that DEMCO employees are prohibited from accepting business gifts, gratuities, meals, favors, or other courtesies of any kind during the solicitation, evaluation, or contract negotiation process. Employees who award contracts; influence the allocation of business; develop specifications that may impact vendor selection or project cost; or participate in negotiations must avoid any action that could create the appearance of favoritism or undermine DEMCO’s reputation for impartial and ethical business practices. Bidders shall not offer or attempt to provide such courtesies to DEMCO employees. Any attempt to do so may result in disqualification from the RFQ/RFP process. By submitting a response, bidders acknowledge and agree to comply with DEMCO’s ethical standards as a condition of participation.In the event that a contractor has cause to believe that DEMCO has acted improperly or unethically during the term of this bidding/contract, the contractor is encouraged to report such conduct to DEMCO's Ethics Point Hotline at http://demco.ethicspoint.com or call the toll-free number: 1-844-704-6248. When a report is filed using the Ethics Point web site or call center, the reporter's identity will remain confidential and anonymous.

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