Single Source provider for Phonak and Roger hearing aids

Performance and/or Design Requirements:

Florida School for the Deaf and the Blind (FSDB) is in need of Phonak and Roger brand hearing aids for FY 2025-2026

Estimated Dollar Amount Not-to-Exceed: $14,000.00 

Intended source:  Sonova USA, Inc.

750 North Commons Drive

Aurora, IL  60504

Justification for single source acquisition:

Sonova USA is the sole US wholesaler for Roger products.  Sonova USA sells Roger products to schools, dispensers, and authorized integrators for use in schools.  Authorized integrators are agencies that provide multiple products and services to help schools and other organizations address multiple situations. 

The Roger ecosystem of products includes Phonak and Unitron hearing aids, competitive manufacturers’ hearing aids, additional Roger accessories, Soundfield speakers, and ear level receivers for individuals with normal hearing.

Sonova,USA is the only entity equipped and trained to offer ongoing service to educational customers as the provider of service and maintenance on Roger products.  All work completed by the service center allows the customer to retain the required strict compliance guidelines using original Phonak replacement parts.  Phonak is the manufacturer and the only US source for Roger products.  Phonak sells Roger products directly to educational programs and those products may not be resold.   Service and maintenance on Roger products must be performed by the national service center in Aurora, Illinois. Using a service company other than Phonak will invalidate the products’ warranties.

No other source exists for the parts and repair service for Phonak Roger hearing aid equipment and accessories.