Supportive Services for Enso Apartments

Dane County seeks to identify a provider to partner with onsite property management to offer supportive behavioral health services, including targeted case management (TCM) and crisis stabilization, to residents of Enso Apartments. Enso Apartments comprises 60 studio apartments located at 715 Rethke Ave, Madison, WI 53714.

Project Details

• Reference ID: 427013-BCM
• Department: Human Services
• Department Head: John Schlueter (Director)

Important Dates

• Questions Due: 2026-05-09T04:59:00.000Z
• Answers Posted By: 2026-05-16T04:59:00.000Z

Evaluation Criteria

• Program Abstract (15 pts) —
  1. Describe your proposed program and how it is going to meet the needs described in the RFP. This should be an overview.
  2. Describe your proposed staffing structure including the roles and reporting responsibilities that meet the needs and expectations listed in the RFP.  Include how your agency will meet the clinical supervision requirements of DHS 34.21(7).  How will the clinical supervisor be integrated into the program structure? How will they be kept informed of client needs/changes and continued eligibility for MA Crisis?
  3. Please upload position descriptions for all key roles proposed to deliver services under this contract. Position descriptions must include minimum education, experience, and any required credentials/certifications. These may be separate attachments uploaded in the vendor questionnaire.
  4. Describe how your program will track service usage. How will your agency use this to achieve the goals in the RFP?
• Program Strategies and Activities (30 pts) —
  1. Describe specific strategies and activities that your agency will use to achieve the stated objectives, expectations and desired outcomes of the RFP.
  2. Describe strategies and activities that will be used to make this program inclusive, culturally responsive and accessible to diverse populations.
  3. Describe the services that your agency proposes to provide and how you will target different service options to best fit resident need.  Describe how you will adjust your approach to service provision as individual needs/levels of engagement change. How will you work to connect residents to the most comprehensive long-term service options available? What strategies will your use to engage residents actively in supportive services?
  4. Describe the way in which your program will define roles, reporting responsibilities, and collaboration with property management, the County and the City of Madison. If staff will be spread across multiple service categories (MA Crisis, MA TCM, MA CCS), describe the division of labor and separation of duties across categories. If including peers in your staffing model, describe their role within the program.
  5. Describe how you will foster a sense of community within the resident population and promote positive engagement between the resident population and the neighborhood.
  6. Describe how your program will limit emergency calls to 911, emergency rooms and overall police presence on the property.
  7. Describe how your programming will limit problematic use of substance use on the property. How will your program target interventions according to each individual's readiness for change?
  8. Describe how you will develop and maintain a resident advisory committee and ensure that this committee has input into policy, changes, recommendations and considerations.
• Experience and Qualifications (20 pts) —
  1. Include your agency’s mission statement and discuss how this proposed program aligns with that mission.
  2. Describe the experience and qualifications of your agency to provide programs that are welcoming to persons of all backgrounds and cultures including any explicit plans your agency is undertaking to improve in this area.
  3. Describe the experience and qualifications of your agency to be the primary case management service provider, including your experience in providing trauma informed care, harm reduction interventions, working with chronically homeless persons, and providing MA billed services.  Include your philosophy for serving individuals experiencing chronic homelessness.
  4. Include staff turnover calculation for the previous year. If you had 20% or more turnover in a certain staff position/category, please explain. Also address any noteworthy staff retention issues or policies to reduce staff turnover.
  5. Describe your agency’s experience in collaborating with various service providers and stakeholders. Who are the stakeholders and what is the role that they play in decision making?
  6. Submit 2 letters of support. Letters should be specific to the service offered. Letters should be from agencies you have done business with or those with whom you have collaborated. These may be separate attachments.      
• Quality Improvement (15 pts) —
  1. Describe any programmatic or administrative improvements that have improved your agency’s ability to deliver services. Also describe any ongoing quality assurance procedures and practice your agency has in place.
  2. Describe how program data is or will be used to drive quality improvement efforts, including the measurement of and performance on client outcomes. Describe your agency’s efforts to improve service qualities and outcomes for the proposed program.
  3. Describe the process for obtaining client feedback, including how client feedback will be used to inform program quality improvement. Be specific when describing how the feedback will be obtained including the method, frequency and process for review.
• Cost (20 pts) —

  Points for cost will be awarded using a relative formula. The proposal with the lowest cost will receive the maximum number of points available for this section. All other proposals will receive a proportion of the cost points according to the following calculation:

  (Lowest Proposed Cost ÷ Respondent’s Proposed Cost) × Maximum Cost Points Available = Score

  In plain language: the lowest-cost proposal earns all available points. Other proposals earn fewer points based on how their cost compares to the lowest. For example, if your proposal costs twice as much as the lowest proposal, you would receive about half of the cost points.

• Local Vendor Preference (5 pts) —

  Per Dane County ordinance, a local Dane County vendor automatically receives five (5) points toward the evaluation score.

  Vendors located within the counties adjacent to Dane County (Columbia, Dodge, Green, Iowa, Jefferson, Rock, or Sauk) automatically receive two (2) points toward the evaluation score.

  Locally Operated Vendor means a supplier or provider of equipment, materials, supplies, or services which has an established place of business within Dane County and whose business is registered and authorized to do business in the State of Wisconsin. An established place of business means a physical office, plant, or other facility. A post office box address does not qualify a vendor as a Locally Operated Vendor. Dane County Ordinance 25.04(5)

Submission Requirements

• RFP DOCUMENT UPLOADS
• Upload your Proposal (required) —

  Please DO NOT include Cost information in this section.

• Uploads - Abstract #3 - Resumes and Licenses (required) —

  Provide resumes of key staff and copies of licenses, if applicable. 

• Uploads: Experience and Qualifications #7 - Letters of Support (required) —

  Submit 2 letters of support. Letters should be specific to the service offered. Letters should be from agencies you have done business with or those with whom you have collaborated. 

• Budget Backup (required) —

  Please download the below documents, complete, and upload. Note: Pricing is scored based on the unit rate that agencies submit in the pricing proposal section of this RFP.

• W9 Upload (required) —

  Upload your company's W9 form.

  NOTE: The W9 is required to be signed within the past 12 months

• Supplemental Document Upload —

  Upload any additional or required information documents that supplements this solicitation.

• VENDOR INFORMATION
• Agency UEI number:
• Registration with Wisconsin DFI (required) —

  At the time of contracting with the Department of Human Services, agencies must be registered entities in good standing with the Wisconsin Department of Financial Institutions.

  Please check this box to indicate that your agency is registered or will be registered in good standing with the Wisconsin Department of Financial Institutions. 

• Please explain. (required) —

  You've indicated that your agency is not and will not be registered with Wisconsin DFI. At the time of contracting with the Department of Human Services, agencies must be registered entities in good standing with the Wisconsin Department of Financial Institutions.

• Local Vendor Preference (required) —

  Select a Local Vendor Preference:

  Vendors located within Dane County automatically receive five points toward the evaluation score.

  Vendors located within the counties adjacent to Dane County (Columbia, Dodge, Green, Iowa, Jefferson, Rock, Sauk) automatically receive two points toward the evaluation score.

  Vendors located outside of Dane County of the 7 counties adjacent to Dane County would choose "No Preference".

  NOTE: A post office box address does not qualify as an established place of business.

• Fair Labor Practice Certification (required) —

  Has your company been found by the National Labor Relations Board ("NLRB") or the Wisconsin Employment Relations Commission ("WERC") to have violated any statute or regulation regarding labor standards or relations in the seven years prior to the date this bid submission is signed?
  
  If yesis answered, a copy of any relevant information regarding such violation is required to be uploaded with your bid submission.
  

  Additional information about the NLRB and WERC can be found using the following links:
  www.nlrb.gov and http://werc.wi.gov.

• Cooperative Purchasing (required) —

  Reference Guidelines - Section F.

  Does your company agree to furnish the commodities or services of this bid to municipalities and state agencies?

• Designation of Confidential and Proprietary Information (required) —

  Please specify what information you wish to designate as confidential and proprietary. Please identify section/ pages/ topic /documents, etc.

  NOTE: Pricing sections cannot be designated as confidential and proprietary.

  If nothing will be designated, simply type "None" in the section below.

• RFP ADDENDA
• I understand that if any addendum is issued I will have to acknowledge the posted addendum. (required)
• If an addendum is posted after I have submitted my proposal response and the resulting addendum requires action to be taken either in the Specification Section or Pricing Section, I understand that: (required) —

  1. I will have to unsubmit my proposal response.

  2. I will have to acknowledge the posted addendum.

  3. I will have to take action in responding to the changes on either the Specification Section or Pricing Section.

  4. I will then have to resubmit my proposal response.

  Further instructions on addendum(a) postings can be found here.

• SIGNATURE DECLARATION
• Solicitation Response Declaration (required) —

  In submitting and confirming this solicitation response, we certify that we have not, either directly or indirectly, entered into any agreement or participated in any collusion or otherwise taken any action in restraint of free competition; that no attempt has been made to induce any other person or firm to submit or not to submit a solicitation response; that this solicitation response has been independently arrived at without collusion with any other vendor competitor or potential competitor; that this solicitation response has not been knowingly disclosed prior to the opening of bids to any other vendor or competitor; that the above statement is accurate under penalty of perjury.

  Further, by submitting this solicitation response, firm agrees with all the terms, conditions, and specifications required by the County in this solicitation and declares that the corresponding solicitation response and pricing are in conformity therewith.

  I have read and understood the entire document.

  I declare under penalty of false swearing under the law of Wisconsin that the foregoing is true and correct.

• Signed on: (required) —

  Write in month, day, year and city/state in which the submission occurred.

  Example: June 27, 2025 in Madison, WI

• Electronically signed by: (required) —

  Provide First Name, Last Name and Title

• Project Description (required) —

  Please provide a brief description of the intended purchase.

• Pricing table required? (required) —

  Always select "Yes" unless this is a Highway WisDot Design Project

• External Pricing Document? (required) —

  Is an external pricing document being used?