Surveillance Cameras for Satellite Tax Collector's Office

The County of San Mateo Treasurer-Tax Collector’s Office (TTC) is seeking proposals from qualified vendors for the design and installation of a high-definition surveillance camera system. This system will be acquired for the TTC’s new 650-square-foot satellite office located within the North County Wellness Center (NCWC) in South San Francisco, California. As one of several departments in this new NCWC, the TTC requires a localized, high-security solution tailored specifically to its operational footprint.

This new satellite location is a critical touchpoint for public service, enabling taxpayers to pay property tax bills in person. Because this site will facilitate the collection and processing of significant sums of currency, checks, and electronic payments, a robust and reliable surveillance infrastructure is desired. The primary goal of this procurement is to acquire a surveillance camera system that will allow the office to support its mission at the most advantageous cost and not include ongoing reoccurring costs beyond initial procurement.

The NCWC site joins our primary Redwood City office location and our second satellite location in Half Moon Bay. We are looking for a partner capable of delivering a modern, scalable system that meets the rigorous security standards necessary for a high-volume financial collection environment.

Background

The Treasurer-Tax Collector is dedicated to courteously providing the highest level of customer service in an efficient, consistent and professional manner while providing accurate information, collecting property taxes, investing responsibly and safeguarding taxpayer dollars for the residents of the County.

In order to support our general mission in this new space, the TTC through this RFP is seeking for qualified proposers to submit bids for a surveillance camera system that accomplishes the following goals:

1. Provide high-definition coverage capable of resolving fine details at the point of transaction.
2. The ideal system will be a high-quality, "buy-once" solution that avoids added burden of ongoing monthly cloud licensing or per-camera software subscriptions.
3. The system must be robust enough to operate independently with reliable on-site or County managed storage that ensures no gaps in footage during network fluctuations.
4. The TTC would favor proposers who provide locally hosted Video Management Software (VMS) or "one-time" license models over SaaS models. 

Project Details

• Reference ID: 15210-26-01
• Department: Treasurer-Tax Collector
• Department Head: Sandie Arnott (Treasurer-Tax Collector)

Important Dates

• Questions Due: 2026-03-20T19:00:15.623Z
• Pre-Proposal Meeting: 2026-03-10T17:00:27.207Z — 1024 Mission Road, South San Francisco, CA 94080

Addenda

• Addendum #1 (released 2026-02-24T20:10:17.365Z) —

  Please use the See What Changed link to view all the changes made by this addendum.

• Addendum #2 (released 2026-03-10T23:17:28.389Z) —

  Updates have been made to the Scope of Work based on job site walk through visit conducted on March 10, 2026. Please review current scope of work to view additional details and clarifications regarding camera type requirements and clarification on overall project GC's string and ring plans. 

Evaluation Criteria

• Written Statement of Work (40 pts) —

  This section will entail the review of how proposer will meet the requirements of the Scope of Work, supported with relevant feedback. This section will score submitted response to Technical Proposal, section 3.1 & 3.2.

• Minimum Qualifications Review (35 pts) —

  Review of the submitted response to section 1 of the Minimum Qualifications responses and Technical Proposal section 3.3 and relevant information provided by the proposer.

• Price (25 pts) —

  Competitive pricing for the proposed scope of work, including clarity and completeness of the cost breakdown. This section will review the submitted response to Pricing Proposal.

• Preferential Points (10 pts) —

  Where price is not the sole evaluation factor for a solicitation (e.g., in the case of a "best-value" solicitation), five percent (5%) of the total evaluation points awardable will be added to the proposal score for each Local Business or Local Non-Profit score for evaluation purposes. In the event of a tie between a Local Business or Local Non-Profit and another bidder, the Local Business or Non-Profit shall be awarded the Contract, assuming agreement on other contract terms.

  An additional three percent (3%) preference shall be given to a Local Business or Local Non-profit (for a total of eight percent (8%) of total points awardable) if the proposer is a Small Business or Small Non-Profit, or an additional 5 percent preference (for a total of ten percent (10%) of total points awardable) if the proposer is a Micro Business or Micro Non-Profit.

Submission Requirements

• Minimum Qualifications
• Has Proposer has been providing similar services for a minimum of four (4) years within the last seven (7) years? (required)
• Proposer is a holder of a C-7 Low Voltage Systems License (required)
• For questions 1.2, 1.3, 1.4, if the response provided was "No", please elaborate if proposer is a holder of equivalent certification to satisfy licensure and/or certification requirements.
• Proposer is an Authorized Integrator, or equivalent, for Axis Communications and Tyco/Exacq. (required)
• For questions 1.2, 1.3, 1.4, if the response provided was "No", please elaborate if proposer is a holder of equivalent certification to satisfy licensure and/or certification requirements.
• Will proposer assign at least one lead technician assigned to this project who holds Axis Certified Professional (ACP) or ExacqVision Technical Certification? (required)
• For questions 1.2, 1.3, 1.4, if the response provided was "No", please elaborate if proposer is a holder of equivalent certification to satisfy licensure and/or certification requirements.
• Proposer has reviewed a copy of the County Standard Contract template and will enter into it with no modification or exceptions. (required) —

  Agree to the County Contract template with no requested revisions or additions to the terms and conditions. (See Attachment B)

  It is the expectation that an agreement will be entered into with no exception as presented in the draft document. Do not complete a draft contact at this time, successful proposer will work with Procurement Contact to complete a final version. The Scope of work will serve as foundation to Exhibit A and the Pricing Proposal will serve as the foundation to Exhibit B.

• Proposer will attest that onsite staff personnel to be assigned to this project have passed a criminal background check within the last 12 months. (required)
• Proposer to complete Pricing Proposal Table (required) —

  Confirm prior to submitting RFP response that the Pricing Proposal Table has been fully completed.

  Any omissions or additions, please explain/provide in response to the Written Statement of Work as a separate attachment. 

• Please confirm your firm is registered with System for Award Management (SAM) (required) —

  SAM.gov

• What is the registered Business Name and Unique Entity ID (UEI) No.? (required) —
  • UEI number can be obtained by registering your business through SAM.GOV
  • Should you be in the process of obtaining your UEI number, please enter the digits ‘123’ temporarily for your response below in order to proceed with proposal. This temporary number should be replaced with the correct registration number for submission of the proposal.
• Procurement Preference for Local Businesses and Local Non-Profits
• Is the Proposer a "Local Business"? —

  As Defined by Chapter 2.89.020 of the San Mateo County Ordinance Code, a “Local Business” means any for-profit business which has its principal place of business, or is headquartered, in San Mateo County. If this designation applies to the proposer, a self-attestation form must be completed and provided with this response. 

  Please download the below documents, complete, and upload. If this designation is not applicable, please leave blank. 

• Is the Proposer a Non-Profit? (required) —

  A Non-Profit is defined as a tax-exempt public charity organization (within the meaning of section 501(c)(3) of the Internal Revenue Code) that is formed for purposes other than making a profit, is exempt from paying federal income taxes on the income generated for their exempt purposes. 

• Is the Proposer a "Local Non-Profit" —

  As Defined by Chapter 2.89.020 of the San Mateo County Ordinance Code, a “Local Non-Profit" means a tax-exempt public charity organization (within the meaning of section 501(c)(3) of the Internal Revenue Code) that is formed for purposes other than making a profit, is exempt from paying federal income taxes on the income generated for their exempt purposes, and has its principal place of business, or is headquartered, in San Mateo County. If this designation applies to the proposer, a self-attestation form must be completed and provided with this response. 

  Please download the below documents, complete, and upload. If this designation is not applicable, please leave blank.

• Is the Proposer a Local "Small" or "Micro" Business? —

  As Defined by Chapter 2.89.020 of the San Mateo County Ordinance Code:

  “Small Business” means any business which holds a Small Business Certification awarded by the California Office of Small Business and Disabled Veteran Business Enterprise Services (OSDS).

  “Micro Business” means any Small Business certified by the OSDS which is automatically designated by the OSDS as a Micro Business due to gross annual receipts falling below the OSDS-designated dollar amount.

  If the above designations apply, please provide the OSDS provided Certification ID. 

  If this designation is not applicable, please leave blank. 

• Is the Proposer a Local "Small" or "Micro" Non-Profit? —

  As Defined by Chapter 2.89.020 of the San Mateo County Ordinance Code:

  “Small Non-Profit" means a Local Non-Profit with an annual revenue of $1,000,000 to $2,500,000 according to its most recently filed IRS Form 990.

  “Micro Non-Profit" means a Local Non-Profit with an annual revenue of less than $1,000,000, according to its most recently filed IRS Form 990.

  If the above designations apply, please provide your latest filed IRS form 990. A filing from the last two calendar years is acceptable. 

  If this designation is not applicable, please leave blank. 

• Technical Proposal
• Written Statement of Work (required) —

  Submit a consolidated letter which outlines the following points, in the order presented. Letter must include a brief executive summary outlining the understanding of the Scope of Work desired, principle point of contact to be involved in this project and brief recommendations to proceed with this project. 

  • Executive Summary
    • Overview of the project understanding.
    • Designation of the principle point of contact.
    • Strategic recommendations for project initiation. 
  • Statement of Work
    • Outline how the SOW will be satisfied
      • Equipment - Specification of hardware/equipment to be procured.
      • Professional Services - Description of professional services and labor to be provided. 
  • Site understanding & Work Plan
    
    • Understanding of the work site
    • Include a project schedule and work plan
  • Cost Proposal
    • Do no provide specific pricing here. Complete the Pricing Proposal table to formally respond to this solicitation. If any pricing related materials need to be considered, include as a separate attachment. 

  Response limited to 5 pages, not including cover page. 

• Firm Qualifications (required) —

  Attach information regarding background and qualifications, including the following:

  • A brief description of the proposer.
  • A description of at least two (2) projects similar in size and scope conducted by the proposer for a government agency or municipality, including the client, reference and telephone numbers, primary staff members involved, budget, schedule, and project summary.  Descriptions should be limited to one (1) page for each project.
  • If subcontractors are anticipated, identify them (if known) and provide information on how they will be used.
• Team Qualifications (required) —

  Provide a chart identifying:

  5. 2. • Project team and reporting structure
        • Lead project manager
        • Role each person will play in the project

  Provide a brief description of the experience and qualifications of the project team members, including short resumes if desired.

  Written assurance that the key individuals listed and identified will be performing the work and will not be substituted or reassigned without the County’s prior approval

• Fee Proposal (required) —

  The Fee Proposal should be submitted as a separate PDF file from the Technical Proposals detailed in Required Documents.

  The County reserves the right to accept other than the lowest priced offer and to reject any proposals that are not responsive to this request.

• Agreement term (years) (required) —

  Update below if needed.

• Is there an extension to this agreement? (required) —

  Is there an extension to this agreement?

• Extension (required) —

  Modify the extension information below, if needed

• Will there be a Pre-Proposal Meeting and/or a Site Visit? (required)
• Include the information that will be covered in the site visit. (required)
• Require vendors to provide References? (required)
• References (required) —

  How many references are required by the vendor? (Number)

• Use Electronic Line Item Pricing? (required)
• Allow vendors to submit Confidential Information? (required) —

  In rare circumstances where there is an expectation that proposers will need to submit trade secrets or other confidential information in order to respond to an RFP. 

• Sample Agreement (required)