BASE + FOUR MAINTENANCE PLAN FOR ORBITRAP IDX MASS SPECTROMETER AND VANQUISH LIQUID CHROMATOGRAPHY SYSTEM

The IDX Orbitrap LC-MS/MS system is a highly specialized analytical instrument used for sensitive, quantitative mass spectrometry assays in support of active NIH research. Servicing this system requires advanced technical expertise in high-resolution mass spectrometry, software integration, calibration procedures, and instrument optimization. 

· Full-Service Plan for Thermo IDX Liquid Chromatography Mass Spectrometry system (Orbitrap IDX) and associated Vanquish liquid chromatography components. 

· Coverage shall include:  

• Unlimited repair service visits  

• All replacement parts  

• All labor associated with repairs  

• One scheduled preventive maintenance visit per year  

· Service response requirement:  

• Maximum seventy-two hour on-site response time after service request is logged  

· System components covered under the service agreement:  

• Orbitrap IDX Mass Spectrometer  

• Vanquish Liquid Chromatography System  

• Binary Pump  

• Split Samplers  

• Column Compartment  

· Service period:  

• Base year and option years as specified in the contract period  

· Support requirements:  

• Vendor shall provide technical support, diagnostics, and on-site service during normal business hours. 

• Vendor shall determine repair or replacement of parts using manufacturer-compliant components.