Closed Solicitation · DEPT OF DEFENSE
AI Summary
The Department of Defense's Defense Commissary Agency is seeking a customer experience and employee engagement survey platform to comply with DoDI 1330.17. Interested parties should submit their program synopsis and responses to the provided questions via email to Christina Ellison. This opportunity is a Source Sought notice.
DeCA currently conducts two surveys to meet the DoDI 1330.17 mandate as well as a receipt survey designed to provide more frequent data. The American Customer Satisfaction Index (ACSI) is an independent scientific effort to measure customer evaluations of the commissary, exchanges, and private sector industry; thus, it provides DeCA with a no cost methodology to index customer satisfaction to the grocery industry.
The attachment contains a list of questions regarding the above requirement. Responses are to be submittes via email to Christina Ellison at christina.wllison@deca.mil. Please also provide a synopsis of the program you offer with sufficient details as to convey the programs value supporting the above requirement.
CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT SURVEY PLATFORM is a federal acquisition solicitation issued by DEPT OF DEFENSE. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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