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Contract Category
15 federal contract opportunities classified as Customer Experience.
AI Summary
The Department of Defense is soliciting proposals for the repair and modernization of Community Recreation Building 45. The project includes design and construction to enhance customer experience, replace outdated equipment, and renovate various areas. The total budget for this project is $4,400,000, and proposals exce…
TN
AI Summary
The Social Security Administration is seeking information for secure, accessible self-service kiosks to enhance service delivery and customer experience. These kiosks will allow customers to perform routine transactions independently, reducing lobby congestion while integrating with existing systems. This RFI aims to g…
MD
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The Centers for Medicare and Medicaid Services is seeking to extend the period of performance for its Outreach and Communications Digital Engagement System, currently utilizing govDelivery. This involves negotiating additional contract terms to enhance workflows, data transfer capabilities, and customer experience thro…
MD
AI Summary
The Department of Veterans Affairs is issuing an RFQ for Genesys Cloud CX3 call center products and services. This competitive acquisition is set aside for Woman Owned Small Businesses and will be a firm fixed price contract with one base year and four option periods.
NJ
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The Centers for Medicare and Medicaid Services seeks IT professional services for the Beneficiary Data Access and Medicare Account Experience (BDAMAX) project. This includes support for CI/CD, monitoring, and application configuration to enhance the Medicare digital customer experience. The contract modification aims t…
MD
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is seeking information on Genesys Cloud Customer Experience Infrastructure as a Service (IaaS) to enhance VA Call Center services. This Sources Sought Notice is for planning purposes only and does not constitute a solicitation. Interested parties should submit responses by November 5,…
NJ
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is seeking information for Genesys Cloud Customer Experience Infrastructure as a Service (IaaS) to enhance VA Call Center services. This Sources Sought Notice is for planning purposes only and does not constitute a solicitation. Interested parties should submit responses by November 5…
NJ
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is seeking information for Genesys Cloud Customer Experience Infrastructure as a Service (IaaS) to enhance VA Call Center services. This Sources Sought Notice is for planning purposes only and does not constitute a solicitation. Interested parties should submit responses by November 5…
NJ
AI Summary
The Department of Defense is seeking to justify a sole source purchase for strategic planning and comprehensive customer experience analysis services. This opportunity is posted in accordance with FAR 13.501(a)(1)(iii) and is intended for specialized consulting services.
VA
AI Summary
The Defense Counterintelligence and Security Agency intends to award a sole source contract to The Rockwood Company for strategic planning and customer experience analysis services. This opportunity is not a request for quotes, and interested vendors must be registered in SAM prior to contract award.
VA
AI Summary
The Defense Counterintelligence and Security Agency intends to award a sole source contract to The Rockwell Company for strategic planning and customer experience analysis services. This opportunity is not a request for quotes, and FAR Part 12 and 13 apply. Interested vendors must be registered in SAM prior to contract…
VA
AI Summary
The Department of Defense's Defense Commissary Agency is seeking a customer experience and employee engagement survey platform to comply with DoDI 1330.17. Interested parties should submit their program synopsis and responses to the provided questions via email to Christina Ellison. This opportunity is a Source Sought …
VA
AI Summary
The Department of Defense's Defense Information Systems Agency (DISA) is seeking insights on transforming customer experience through advanced automation and data-driven strategies. This initiative aims to enhance service delivery and address user needs effectively.
MD
INTERNATIONAL TRADE COMMISSION, UNITED STATES (DUNS # 02-1877998)
AI Summary
The International Trade Commission intends to sole source a contract to Qualtrics LLC for software solutions related to data collection and customer experience management. This opportunity is categorized under NAICS code 423430 and is a special notice for potential bidders.
DC
AI Summary
The U.S. Department of Commerce intends to negotiate a sole source contract for Qualtrics SaaS subscription services. This notice is not a request for quotations or proposals, but rather an announcement of intent to proceed with the negotiation process.
DC
Common questions about finding and winning Customer Experience government contracts.