DEFENSE PERSONAL PROPERTY SYSTEM (DPS) TECHNICAL SUPPORT CENTER (DTSC) RFI

AI Summary

The Department of Defense is seeking technical and functional support for the Defense Personal Property System (DPS) applications. This RFI aims to gather information on existing market solutions for Tier 1 and Tier II helpdesk services, including maintenance of the ticketing software. Responses are due by 4 November 2024.

Contract details

Solicitation No.: TRANSCOM25D002
Notice Type: Presolicitation
Set-Aside: 8(a) Sole Source (FAR 19.8)
Posted Date: November 19, 2025
Response Deadline: November 4, 2024
NAICS Code: 541519 AI guide
PSC / Class Code: DA01
Issuing Office: USTRANSCOM-AQ
Sub-Agency: US TRANSPORTATION COMMAND (USTRANSCOM)
Agency: DEPT OF DEFENSE
Primary Contact: Kailey C. Schuette
City: SCOTT AFB
State: IL
ZIP Code: 62225-5357
AI Product/Service: service

Description

***Updated 2025/11/19***
This requirement will be solicited as an 8(a) Sole Source Direct Award under North American Industry Classification System (NAICS) code 541519.

***Updated 2025/03/17***
This acquisition has been put on hold. Vendors interested in this opportunity should monitor SAM.gov for future updates.

***Updated 2025/01/10***

The notional dates provided are for planning purposes only:

Request for Quotes: On or about 10 February 2025

Quotes Due Date: On or about 25 March 2025

Source Selection Activities: March 2025 – April 2025 (e.g. evaluations, exchanges as applicable, source selection decision)

Contract Award: On or about 05 June 2025

***Updated 2024/11/05***

Questions & Answers to RFI Posted

******

USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.

Responses are due 1500 (CT) on 4 November 2024.

Submit your RFI response, including a request for a one-on-one marked on the information sheet, no later than the response due date identified in Section 1.3.
The first 20 RFI responses received including a valid request for a one-on-one will be allocated a 15-minute session with the requirements team. Priority for one-on-ones will be given to Small Business reponders.

Key dates

November 19, 2025Posted Date
November 4, 2024Proposals / Responses Due

AI search tags

technical support helpdesk services IT system support ticketing software defense services

Frequently asked questions

DEFENSE PERSONAL PROPERTY SYSTEM (DPS) TECHNICAL SUPPORT CENTER (DTSC) RFI is a federal acquisition solicitation issued by DEPT OF DEFENSE. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.