INTENT TO SOLE SOURCE WITH OEM | VISN 5 HTM COMPASS ROUTER SUPPORT AND MAINTENANCE | LAUREL BRIDGE SOFTWARE INC | 10/01/2025 TO 09/31/2026 | (VA-26-00007304)

SUBJECT*

INTENT TO SOLE SOURCE WITH OEM | VISN 5 HTM Compass Router Support and Maintenance | LAUREL BRIDGE SOFTWARE INC (VA-26-00007304)

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*

21201

SOLICITATION NUMBER*

36C24525Q0805

RESPONSE DATE/TIME/ZONE

09-12-2025 1:00 PM EASTERN TIME, NEW YORK, USA

ARCHIVE

60 DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS

N

PRODUCT SERVICE CODE*

J065

NAICS CODE*

811210

CONTRACTING OFFICE ADDRESS

Department of Veterans Affairs

VISN 5 | NCO 5

SUITE 275

849 INTERNATIONAL DRIVE

LINTHICUM MD 21090

POINT OF CONTACT*

CONTRACTING OFFICER

AMY WALTER

AMY.WALTER1@VA.GOV

NONE

NONE

NONE

ADDITIONAL INFORMATION

AGENCY’S URL

https://department.va.gov/integrated-service-networks/visn-0

URL DESCRIPTION

Veterans Health Administration | VISN 05

AGENCY CONTACT’S EMAIL ADDRESS

https://www.va.gov/contact-us/

EMAIL DESCRIPTION

Contact us

DESCRIPTION

Statement of Work

Compass Router Maintenance and Support

482-26-1-759-0005

1. GENERAL

Scope of Services:

The purpose of this requirement is to provide a full-service support agreement for the VISN 5 HTM Compass Router systems. This support agreement must cover the resolution of any break-fix issues, as well as the provision of all updates, patching, and vulnerability remediation from the vendor as well as applicable reinstatement fees required to enter the service agreement. This requirement must cover labor and any remediate action for all VISN 5 Compass Router systems.

Location:

VA Maryland Healthcare System, 10 N Greene St, Baltimore, MD 21201

Beckley VA Medical Center, 200 Veterans Avenue, Beckley WV 25801-6444

Louis A. Johnson VA Medical Center, 1 Medical Center Drive, Clarksburg WV 26301

Hershel "Woody" Williams VA Medical Center, 1540 Spring Valley Drive, Huntington WV 25704

Martinsburg VA Medical Center, 510 Butler Avenue, Martinsburg WV 25405

Washington DC VA Medical Center, 50 Irving Street, NW, Washington DC 20422

1. WORK HOURS

1. 1. Hours of Operation: Normal business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. Should the Contractor require work afterhours, the Contractor must arrange in advance with the Contracting Officer’s Representative (COR).
   2. Delivery Hours: The Warehouse is open to receive deliveries Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.
   3. National Holidays: The holidays observed by the Federal Government are: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day and any other day specifically declared by the President of the United States to be a national holiday. Contractors may work on holidays with prior communication and coordination.

1. PERIOD OF PERFORMANCE

Base Year

10/1/25-9/30/26

1. EQUIPMENT

Server Name

Function

Location

VHABALCCAROUTP

Production Server

VA Maryland HCS

VHABALCCAROUTS

Backup Server

VA Maryland HCS

VHABALCCAROUTT

Test Server

VA Maryland HCS

VHABALCCAROUTD

Database Server

VA Maryland HCS

VHABECCCAROUTP

Production Server

Beckley VAMC

VHABECCCAROUTS

Backup Server

Beckley VAMC

VHABECCCAROUTT

Test Server

Beckley VAMC

VHABECCCAROUTD

Database Server

Beckley VAMC

VHACLACCAROUTP

Production Server

Louis A. Johnson VAMC

VHACLACCAROUTS

Backup Server

Louis A. Johnson VAMC

VHACLACCAROUTT

Test Server

Louis A. Johnson VAMC

VHACLACCAROUTD

Database Server

Louis A. Johnson VAMC

VHAHUNCCAROUTP

Production Server

Hershel “Woody” Williams VAMC

VHAHUNCCAROUTS

Backup Server

Hershel “Woody” Williams VAMC

VHAHUNCCAROUTT

Test Server

Hershel “Woody” Williams VAMC

VHAHUNCCAROUTD

Database Server

Hershel “Woody” Williams VAMC

VHAMWVCCAROUTP

Production Server

Martinsburg VAMC

VHAMWVCCAROUTS

Backup Server

Martinsburg VAMC

VHAMWVCCAROUTT

Test Server

Martinsburg VAMC

VHAMWVCCAROUTD

Database Server

Martinsburg VAMC

VHAWASCCAROUTP

Production Server

Washington DC VAMC

VHAWASCCAROUTS

Backup Server

Washington DC VAMC

VHAWASCCAROUTT

Test Server

Washington DC VAMC

VHAWASCCAROUTD

Database Server

Washington DC VAMC

1. SPECIFICATIONS
   1. System Maintenance
      1. The contract must include all corrective (unplanned) maintenance/repair of the Compass Router Systems and PowerTools Suite in accordance with the manufacturer’s requirements.
      2. The contract must include all planned maintenance/repair of the Compass Router Systems and PowerTools Suite in accordance with the manufacturer’s requirements.
      3. The contract must include 18 priority incident responses to address critical issues as designated by Biomedical Engineering.
      4. Recalls & Alerts-- Contractor must perform all remediation actions needed for product alerts and recalls issued for the equipment.
   2. Updates/Patching
      1. Contractor must complete available updates to the software at the discretion of Biomedical Engineering.
      2. Contractor must complete all patching according to manufacturer’s specifications
   3. Labor
      1. All labor (including travel) to complete the maintenance is included in the contract.
   4. Response Time
      1. The contractor must respond to phone calls regarding high priority incidents within thirty minutes.
   5. Reporting
      1. Contractor must provide a copy of the service report, complete with test data, to the contract COR within five working days after completion of any services.
      2. Service reports must include identifying information about the equipment, all services provided during the service visit, any issues found during the visit, the technician/engineer names of the personnel performing work, and the date service provided.
   6. Remote Support
      1. The Contractor must provide a telephone line available 24/7 for technical support. Contractor must also provide a phone number for VA staff to call to dispatch Contractor field service engineers/technicians.
      2. If remote support via site-to-site virtual private network (VPN) is required, Contractor must work with the COR and the facility Information Security Officer (ISO) to meet the requirements prior to connection. A National Site to Site MOU/ISA is the preferred way to complete this connection.
   7. Patient Health Information
      1. The Contractor must safeguard patient health information.
      2. The Contractor must report to the Biomedical Engineering Department any issues with disclosed or unsecure patient health information.
      3. Contractors must note remove any hard drives, storage devices, or anything containing patient health information from the site.
   8. Contractor Requirements
      1. All Contractor personnel performing services on the equipment must have factory training and experience in the maintenance and repair of the equipment.
      2. Contractor must provide copies of training certificates for the Contractor personnel performing work on-site upon the request of the Government.
   9. Safety and Security
      1. Contractors must follow all Occupational Safety and Health Administration (OSHA) laws and regulations. The Contractor is responsible for reporting any hazards they come across to their point of contact.

1. 1. 1. Contractors must follow all local procedures concerning infection control. Should the Contractor be unsure of the requirements, the COR can provide the specific information and procedures.
      2. Contractor personnel must always wear visible identification while on VA property. Contract personnel are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.
      3. Property Damage
         1. The contractor must take all necessary precautions to prevent damage to any Government property.
         2. The contractor must report any damage immediately and must be assessed current replacement costs for property damaged by the contractor, unless corrective action is taken.
         3. Any damaged material (i.e., trees, shrubs, lawn/turf, curbs, gutters, sidewalks, etc.) will be replaced in a timely manner or corrected by the contractor with like materials, at no extra cost to the Government, upon approval of the Contracting Officer.
2. QUALITY ASSURANCE

1. 1. End-users, Biomedical Engineering, and/or the contract COR must perform system verification tests to ensure the system is fully functional following service/repairs.
   2. Issues with the quality of the Contractor’s work will be communicated through the Contracting Officer to the Contractor point of contact for resolution.
   3. Documentation with be completed in the Government systems.

**The C&A requirements do not apply, and a Security Accreditation Package is not required because systems will be provided through supervised TEAMS call screenshares.

INTENT TO SOLE SOURCE

THIS IS AN INTENT TO SOLE SOURCE ANNOUNCEMENT AND IT IS FOR INFORMATION & PLANNING PURPOSES ONLY; THE FEDERAL GOVERNMENT WILL NOT BE AWARDING TO A THIRD-PARTY ENTITY THAT ACTS AS A PASS-THRU TO THE OEM. IT IS NEITHER A SOLICITATION ANNOUNCEMENT, NOR A REQUEST FOR INFORMATION, PROPOSALS OR QUOTES AND DOES NOT OBLIGATE THE GOVERNMENT TO AWARD A CONTRACT. IF A VENDOR RESPONDS TO THIS INTENT TO SOLE SOURCE, THE VENDOR WILL NOT RECEIVE A RESPONSE. THE PURPOSE OF THIS INTENT TO SOLE SOURCE ANNOUNCEMENT IS FOR MARKET RESEARCH, IN ORDER TO MAKE APPROPRIATE ACQUISITION DECISIONS, AND TO GAIN KNOWLEDGE OF POTENTIALLY QUALIFIED SERVICE-DISABLED VETERAN OWNED SMALL BUSINESSES, VETERAN OWNED SMALL BUSINESSES, 8(A), HUBZONE AND OTHER SMALL BUSINESSES WHO STATE THEY ARE CAPABLE OF PERFORMING THE WORK. **A sole source contract award will result from this Notice.**

IN THE EVENT THAT A VENDOR DISAGREES WITH THIS SOLE SOURCE, THEN DOCUMENTATION OF TECHNICAL EXPERTISE MUST BE PRESENTED IN SUFFICIENT DETAIL FOR THE GOVERNMENT TO DETERMINE THAT YOUR COMPANY POSSESSES THE NECESSARY FUNCTIONAL AREA EXPERTISE AND EXPERIENCE TO COMPETE FOR THIS ACQUISITION.  

**VENDOR RESPONSE SHALL INCLUDE THE BELOW**

Responses to this INTENT TO SOLE SOURCE shall include company name, address, point of contact, phone number, point of contact e-mail, DUNS Number, Cage Code, size of business pursuant to North American Industrial Classification System (NAICS) 811210, (size standard of $34M, per SBA Table of Small Business Size Standards January 1, 2022) AND whether your company has special socio-economic status (i.e., SDVOSB, VOSB, Small Business, HUBZone, etc.).

(A) COMPANY NAME

(B) ADDRESS

(C) POINT OF CONTACT

(D) PHONE, FAX, AND EMAIL

(E) DUNS NUMBER

(F) CAGE CODE

(G)TAX ID NUMBER

(H) TYPE OF SMALL BUSINESS, E.G. SERVICES DISABLED VETERAN OWNED SMALL BUSINESS, VETERAN-OWNED SMALL BUSINESS, 8(A), HUBZONE, WOMEN OWNED SMALL BUSINESS, SMALL DISADVANTAGED BUSINESS, OR SMALL BUSINESS HUBZONE BUSINESS, (I) WILL YOUR COMPANY BE PERFORMING THE WORK? OR DO YOU PLAN ON SUB-CONTRACTING OUT THE WORK?

(I) Is your company considered small under the NAICS code identified under this RFI? (Size standard of = or < $30M, per SBA Table of Small Business Size Standards August 19, 2019)

(J) Does your company have an FSS contract with GSA or the VA NAC or a GWAC contract holder with any other federal agency? If so, please provide the contract number.

(K) If your company holds a FSS GSA/VA NAC contract other federal GWAC contract holder, are the services requested available on your schedule/contract?

(L) General pricing of your products is encouraged. Pricing will be used for the purpose of market research only. It will not be used to evaluate for any type of award.

 AND

(J) ***WILL YOUR COMPANY BE DOING ALL OF THE WORK? IF NOT, WILL YOUR COMPANY BE SUB-CONTRACTING OUT THE WORK?***MUST ANSWER*** MUST PROVIDE A CAPABILITY STATEMENT THAT ADDRESSES THE ORGANIZATIONS QUALIFICATIONS AND ABILITY TO PERFORM AS A CONTRACTOR FOR THE WORK DESCRIBED BELOW. IF THE VENDOR IS AN SDVOSB/VOSB, BE PREPARED TO DEMONSTRATE HOW IT WILL NOT SUB-CONTRACT THE WORK BY MORE THAN 51%, PER VAAR 852.219-75, VAAR 819.7011(b)  Contract clauses. (DEVIATION)

***IF THERE ARE ANY OBJECTIONS TO THIS SOLE SOURCE, CONTACT THE CONTRACTING OFFICER AT AMY.WALTER1@VA.GOV.***