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    Closed Solicitation · LIBRARY OF CONGRESS

    IT Service Management Cloud Platform

    LIBRARY OF CONGRESS
    Sol. CIO-SS-RFI-ITSMCPSources SoughtWashington, DC
    Closed
    STATUS
    Closed
    closed Jun 15, 2025
    POSTED
    May 15, 2025
    Publication date
    NAICS CODE
    541512
    Primary industry classification
    PSC CODE
    DH10
    Product & service classification

    AI Summary

    The Library of Congress is seeking information for an IT service management cloud platform (ITSMCP) through a Sources Sought notice. This inquiry aims to gather insights for planning purposes and does not constitute a request for quotes or binding offers. The Library currently utilizes ServiceNow and requires responses to a provided "Cloud Platform Requirements Matrix." Interested parties should respond with a yes/no in column C and may include additional comments in column D, adhering to specified guidelines.

    Contract details

    Solicitation No.
    CIO-SS-RFI-ITSMCP
    Notice Type
    Sources Sought
    Posted Date
    May 15, 2025
    Response Deadline
    June 15, 2025
    NAICS Code
    541512AI guide
    PSC / Class Code
    DH10
    Contract Code
    0300
    Issuing Office
    CONTRACTS SERVICES
    Sub-Agency
    LIBRARY OF CONGRESS
    Agency
    LIBRARY OF CONGRESS
    Primary Contact
    Charles Hertenstein
    City
    Washington
    State
    DC
    ZIP Code
    20540
    AI Product/Service
    service

    Description

    This Sources Sought (SS) notice / Request for Information (RFI) is not a Request for Quote. The responses received will be treated as information for planning purposes, meaning no contract will be awarded based on this SS Notice / RFI alone; the responses are not considered offers and will not be accepted to form a binding contract. The Library of Congress (Library) seeks information on an IT service management (cloud services) platform (ITSMCP). The Library’s current platform is satisfied through ServiceNow use. Subscriptions consist of 19 different commercially available software license types, 2 data center servers, and a cloud-hosted subscription. There are additionally several custom designed and developed applications (modules) that rely on the proprietary resources from the currently implemented solution. See the attached “Cloud Platform Requirements Matrix” for the required salient characteristics. Please provide a yes/no response in column C of the attached matrix to the maximum extent. Additional questions or comments may be provided in column D. Responder may also reference supporting documents within column D, such as paragraph number of the attachment. Please do not respond with supporting document attachments that have more than 50 pages. Additional instructions are included within. Be sure to include both contacts in your response. Head responses with, "ITSMCP - (company name)" in header.

    Key dates

    1. May 15, 2025Posted Date
    2. June 15, 2025Proposals / Responses Due

    AI search tags

    it servicescloud platformit service managementsoftware licensingcustom software development

    Frequently asked questions

    IT Service Management Cloud Platform is a federal acquisition solicitation issued by LIBRARY OF CONGRESS. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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