MAINTENANCE PLAN FOR MASS SPECTROMETRY INSTRUMENT

The objective of this requirement is to provide preventive maintenance for the LC/MS/MS system to ensure the continued and reliable measurement of dehydroascorbic acid and vitamin C in human and cellular samples. 

Service Specifications:

· The service plan shall provide full-service maintenance coverage for the Waters XEVO TQS micro-LC/MS/MS system.

· The coverage shall include Waters FlexCHOICE mySystem service plan for a period of twelve (12) months.

· The service plan shall include a minimum of one (1) scheduled Performance Maintenance (PM) visit during the coverage period.

· Preventive maintenance shall be performed using Waters Quality Parts and standardized service protocols by a certified Waters Field Service Specialist.

· The service plan shall include repair services, including parts, labor, and technical support necessary to maintain system performance.

· The service plan shall provide access to trained and authorized service personnel for troubleshooting, repair, and maintenance of the system.

· The service level shall be standard, with standard response time for service requests.

· The coverage shall include support for all listed system components and modules under the service agreement.

· The service plan shall ensure the system operates at peak performance through proactive maintenance and support services.

· The equipment covered under this agreement shall not be classified as obsolete or limited support status.

Maintenance Requirements

- The plan provides preventive maintenance (PM) to keep the system operating at peak performance.

- At least one scheduled PM visit is included during the 12-month coverage period.

Maintenance is performed using:

- Waters Quality Parts

- Standardized service protocols

- Certified Waters Field Service Specialists

- Coverage includes repairs due to normal use, including parts, labor, and service.