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    Closed Solicitation · DEPT OF DEFENSE

    NICEINCONTACT SOFTWARE LICENSES

    Issued by DEPT OF THE NAVY · NAVSUP FLT LOG CTR NORFOLK
    Sol. N0018926QD106SolicitationSet-aside: Total Small Business Set-Aside (FAR 19.5)NORFOLK, VA
    Closed
    STATUS
    Closed
    closed May 27, 2026
    POSTED
    May 20, 2026
    Publication date
    NAICS CODE
    513210
    Primary industry classification
    PSC CODE
    DA01
    Product & service classification

    AI Summary

    The Department of the Navy is seeking proposals for 41 software-as-a-service licenses for NICE inContact, a cloud-based contact center platform. This service aids Navy Recruiting Command in managing customer inquiries across various channels. Interested vendors should respond to this solicitation.

    Contract details

    Solicitation No.
    N0018926QD106
    Notice Type
    Solicitation
    Set-Aside
    Total Small Business Set-Aside (FAR 19.5)
    Posted Date
    May 20, 2026
    Response Deadline
    May 27, 2026
    NAICS Code
    513210AI guide
    PSC / Class Code
    DA01
    Issuing Office
    NAVSUP FLT LOG CTR NORFOLK
    Sub-Agency
    DEPT OF THE NAVY
    Agency
    DEPT OF DEFENSE
    Primary Contact
    Bonnie Morris
    City
    NORFOLK
    State
    VA
    ZIP Code
    23511-3392
    AI Product/Service
    product

    Description

    This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.

    Key dates

    1. May 20, 2026Posted Date
    2. May 27, 2026Proposals / Responses Due

    AI search tags

    software licensescloud servicescontact center softwarecustomer interaction management

    Frequently asked questions

    NICEINCONTACT SOFTWARE LICENSES is a federal acquisition solicitation issued by DEPT OF DEFENSE. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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