Closed Solicitation · DEPT OF DEFENSE

    RFI - CUSTOMER EXPERIENCE (CX) REVOLUTION THROUGH ADVANCED AUTOMATION AND DATA-DRIVEN INSIGHTS

    Sol. 612572392Special NoticeFORT MEADE, MD
    Closed
    STATUS
    Closed
    closed Jul 31, 2025
    POSTED
    Jul 21, 2025
    Publication date
    NAICS CODE
    541511
    Primary industry classification
    PSC CODE
    Product & service classification

    AI Summary

    The Department of Defense's Defense Information Systems Agency (DISA) is seeking insights on transforming customer experience through advanced automation and data-driven strategies. This initiative aims to enhance service delivery and address user needs effectively.

    Contract details

    Solicitation No.
    612572392
    Notice Type
    Special Notice
    Posted Date
    July 21, 2025
    Response Deadline
    July 31, 2025
    NAICS Code
    541511AI guide
    Primary Contact
    Andrew Crist
    State
    MD
    ZIP Code
    20755-0549
    AI Product/Service
    service

    Description

    Customer Experience (CX) Revolution through Advanced Automation and Data-Driven Insights. This represents a strategic investment in transforming DISA's approach to Customer Experience, enabling the agency to proactively address user needs, improve service delivery, and enhance the overall quality of its services.

    Key dates

    1. July 21, 2025Posted Date
    2. July 31, 2025Proposals / Responses Due

    AI search tags

    Frequently asked questions

    RFI - CUSTOMER EXPERIENCE (CX) REVOLUTION THROUGH ADVANCED AUTOMATION AND DATA-DRIVEN INSIGHTS is a federal acquisition solicitation issued by DEPT OF DEFENSE. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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