Closed Solicitation · SOCIAL SECURITY ADMINISTRATION

    SSKiosk RFI. Request for Information to gather ven

    SOCIAL SECURITY ADMINISTRATION
    Sol. 28321326RI0000008SolicitationSet-aside: No Set aside usedBALTIMORE, MD
    Closed
    STATUS
    Closed
    closed Mar 23, 2026
    POSTED
    Mar 12, 2026
    Publication date
    NAICS CODE
    334118
    Primary industry classification
    PSC CODE
    7C20
    Product & service classification

    AI Summary

    The Social Security Administration is seeking information for secure, accessible self-service kiosks to enhance service delivery and customer experience. These kiosks will allow customers to perform routine transactions independently, reducing lobby congestion while integrating with existing systems. This RFI aims to gather vendor insights for this modernization initiative.

    Contract details

    Solicitation No.
    28321326RI0000008
    Notice Type
    Solicitation
    Set-Aside
    No Set aside used
    Posted Date
    March 12, 2026
    Response Deadline
    March 23, 2026
    NAICS Code
    334118AI guide
    PSC / Class Code
    7C20
    Contract Code
    2800
    Primary Contact
    RIGGIN, ADRIANE C.
    State
    MD
    ZIP Code
    21235
    AI Product/Service
    both

    Description

    This is a Request for Information. The agency wants to deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience. These kiosks will empower customers to complete routine transactions independently, reduce lobby congestion, and offer flexible service options. The Self-Service Kiosks will supplement existing check-in systems and integrate with SSA’s network and infrastructure, with robust accessibility features. This initiative enhances, not replaces, in-person service. amendment 0001: Amendment to extend the RFI due date.

    Key dates

    1. March 12, 2026Posted Date
    2. March 23, 2026Proposals / Responses Due

    AI search tags

    Frequently asked questions

    SSKiosk RFI. Request for Information to gather ven is a federal acquisition solicitation issued by SOCIAL SECURITY ADMINISTRATION. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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