Closed Solicitation · DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs (VA) is seeking sources for a new contract opportunity titled "VA Contact Center Experience Modernization" (VCCEM), with a submission deadline of November 26, 2024. This initiative aims to provide comprehensive product development support for both critical and non-critical applications within the VA's VRM Product Line. The required services include software development, product security management, and IT operations and maintenance, all adhering to the DevSecOps methodology, which integrates development, security, and operations to enhance collaboration between business and IT teams. The VA intends to implement the Scaled Agile Framework (SAFe)
***PLEASE NOTE THAT THIS IS A SOURCES SOUGHT FOR A NEW CONTRACT OPPORTUNITY AND NOT A FOLLOW-ON TO ANY EXISITING CONTRACT. The purpose is to provide Product Development support for critical and non-critical applications and products in the Department of Veterans Affairs (VA) VRM Product Line. Support includes software development (Dev), product security management (Sec), and information-technology operations (Ops) and maintenance services. The VA follows a DevSecOps software engineering methodology. DevSecOps is a culture-based software engineering approach that aims at unifying software development, security, and software operation, and mandates collaboration between the business and the IT organizations that develop, deliver, and manage applications for that business. The new culture will enable project teams to utilize self-service and have more autonomy with the approach used to meet customer needs. Scaled Agile Framework (SAFe) is a proven approach that will allow VA to deliver solutions to customers faster and more efficiently using Lean, Agile and DevOps principles, practices and processes. DevOps will improve the experience of OI&T customers, enable OI&T to deploy new systems and update existing systems more quickly and frequently, and will lower costs by leveraging industry best practices and innovation. The Contractor shall also provide product and delivery management, systems architecture design, user research/feedback, user experience strategy, interaction design, Accessibility analysis and mitigation of defects, integration support, and data analytics to build and continuously improve new and existing Veteran experience solutions.
VA CONTACT CENTER EXPERIENCE MODERNIZATION (VCCEM) is a federal acquisition solicitation issued by DEPARTMENT OF VETERANS AFFAIRS. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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