Active SLED Opportunity · IDAHO · CITY OF IDAHO FALLS
AI Summary
The City of Idaho Falls seeks proposals from qualified firms for CIS Software and Implementation Services via a formal RFP. Proposals are due by August 6, 2026, with questions accepted until July 26, 2026.
-CIS Software and Implementation Services- The City of Idaho Falls invites the submittal of responses to this Request for Proposal (RFP) from qualified firms interested in providing an CIS Software and Implementation Services. ... **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.2678052.C18111601 **Piggyback Contract**: No **Question Acceptance Deadline**: 07/26/2026 01:59 AM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Solicitation Number**: IF-26-009 **Reference Number**: 0000429277 **Pricing**: In attached document **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bid Documents | Documents defining the proposal | Yes | No | **Questions and Answers**: | Question | Answer | |---|---| | Can the City share the past 12 months of payment processing transaction-level data, including payment type (credit/debit vs ACH/echeck), average payment amount, and total payment processing costs? | Answered in Addendum 1 | | For future state, does the City wish to absorb payment transaction fees, or pass through to its customers? | Answered in Addendum 1 | | Does the City currently utilize IVR for payments and account information queries? Is the City open to proposals that include a respondent's native IVR offering? | Answered in Addendum 1 | | Given the procurement timeline provided within the RFP document, is an assumption of a January 2027 project start date an accurate ballpark? | Answered in Addendum 1 | | Does the City have a requirement for a specific number of years of legacy data to be converted, migrated, and made resident/live in the future CIS? | Answered in Addendum 1 | | Is the City able to provide a sample data extract from its existing CIS? | Answered in Addendum 1 | | Can the City provide additional insight into its use of Cognos and how it envisions the future state CIS interacting with it? Does the City envision it being the reporting system of record for utility billing, or is the City's preference that the respondent's native reporting and dashboard solution be the main for utility billing? | Answered in Addendum 1 | | Does the City currently utilize Cityworks for asset management in addition to permitting? Or another solution for asset management? | Answered in Addendum 1 | | The City lists Utopia as its existing fiber billing application. Is there a need for an integration with Utopia, or is the expectation Utopia will be sunset and all fiber billing will be moved to the new CIS? | Answered in Addendum 1 | | Do they expect the CIS to calculate peak demand and demand charges? | Answered in Addendum 1 | | For electric meter data management, do they want electric billing combined with water and sanitation? | Answered in Addendum 1 | | Can Idaho Falls provide more details on the Mobile Work Order solution (web URL, mobile app, or both)? | Answered in Addendum 1 | | How many total meters do you have? | Answered in Addendum 1 | | Is print and mail handled in-house or through your current CIS vendor? | Answered in Addendum 1 | | What are your current ACH and credit card convenience fee rates? | Answered in Addendum 1 | | Can you provide additional details on their backflow requirements? | Answered in Addendum 1 | | Are the electric demand charges based upon peak and off-peak hours? If not, how are the charges being determined? Example from the website: A Commercial customer using 1,000 kWh per month, with a peak demand of 25 kW should have an electric bill of $317.00, covering both the demand and energy rate charges. Where does the 25 kW come from? | Answered in Addendum 1 | | The RFP identifies SpryMobile as the City’s current mobile work management solution and lists Mobile Work Management as an “Other System of Interest.” Please clarify the City’s intended future-state approach for mobile work management. Should proposers assume SpryMobile will remain in place and propose integration with the selected CIS, or is the City open to replacing SpryMobile as part of this procurement? If SpryMobile is expected to remain, please describe the anticipated integration scope and confirm whether associated integration costs should be included in the base proposal or presented as an optional item. | Answered in Addendum 1 | | What is the current average bill amount? | Answered in Addendum 1 | | Has the City conducted demonstrations, market research, or evaluations of Customer Information Systems prior to issuing this RFP? If so, could the City identify the solutions or vendors that have been evaluated to date, and indicate whether any preferred solution characteristics or implementation approaches have emerged from those evaluations? | Answered in Addendum 1 | | Beyond the project objectives identified in the RFP, what are the top three business challenges or operational pain points with the current Cayenta CIS that the City is most hoping to address through this procurement? | Answered in Addendum 1 | | The RFP identifies Mobile Work Management as a system of interest rather than an in-scope requirement. Is the City evaluating replacement of its current SpryMobile solution as part of this initiative, or is the expectation that the selected CIS solution integrate with the existing mobile work management platform? | Answered in Addendum 1 | | The RFP includes Meter Data Management within the project scope while also identifying existing electric and water MDM platforms. Is the City's preference to replace one or both existing MDM solutions, or would the City consider retaining the current MDM platforms if they continue to meet operational requirements? | Answered in Addendum 1 | | Does the City envision implementing a new customer self-service portal concurrently with the CIS implementation, or would the City consider a phased deployment of customer engagement capabilities following the core CIS implementation? | Answered in Addendum 1 | | Could the City provide additional guidance regarding the anticipated demonstration format, scripted business scenarios, and whether vendors will receive standardized demonstration scripts prior to the presentation phase? | Answered in Addendum 1 | | Has the City established a desired implementation start date or target go-live timeframe, or is the implementation schedule expected to be proposed by each respondent based on its recommended methodology? | Answered in Addendum 1 | | On page 12 of the RFP, under Response Guidelines, the City "reserves the right to award contracts to multiple vendors" and that, in joint proposals, the City "reserves the right to award a single vendor their portion of the proposal while awarding a separate vendor from another proposal the remaining systems not provided by the first vendor (e.g. the CIS solution from Vendor A’s proposal and/or the MDM / Payment Processing solutions from Vendor B’s proposal)." Can the City please clarify if it is accepting and evaluating partial bids that do not encompass all systems within the scope of the RFP? Can a vendor submit a bid on just payment processing? Is there a minimum solution that vendors must include in their proposal to be evaluated for award, i.e., CIS? | Answered in Addendum 1 | | The RFP requires cloud proposers to provide a copy of their most recent SOC 2 report. Systems & Software maintains a current SOC 2 Type II report; however, the report contains confidential information regarding our internal security controls and may only be distributed under an executed nondisclosure agreement. Will the City execute an NDA to allow authorized evaluators to review the report? If so, please identify the appropriate process and secure delivery method. Alternatively, would the City accept confirmation of current SOC 2 Type II compliance with the full report provided following execution of an NDA? | Answered in Addendum 1 | | Is Utopia currently being utilized for the billing-to-payment lifecycle of your fiber services? Do you intend to transition fiber billing management to the new CIS? If so, what specific integrations will be required to achieve this? | Answered in Addendum 1 | | What is the expectation of the CityWorks integration? Typically a Permitting integration will allow the utility to push customer, premise, account, and service order information from the Permitting system into the CIS which is triggered when permits are approved in the permitting system. Does CityWorks PLL have API endpoints for the CIS to hit to ingest this permit data? If not, is the expectation that this will be managed via file? | Answered in Addendum 1 | | Is the City planning to replace or keep SwiftComply? After reviewing the requirements it does appear as though the City would be open to replacing as long as the back flow capabilities listed in the functional matrix can be supported by the proposing CIS? | Answered in Addendum 1 | | As most modern CIS platforms include functionality for alerting for outage management, is the City looking to replace this product as a part of the CIS upgrade? | Answered in Addendum 1 | | The City lists Persona as the current/planned solution for Identity Verification. Can the City clarify the specific use case(s) for this integration and whether this integration is expected to be read-only, bi-directional, or event-triggered? | Answered in Addendum 1 | | Can the City please clarify the specific use case(s) for the Survalent OMS integration? | Answered in Addendum 1 | | Under the integrations Survalent is listed as the MDM for the Electric Meters, can you please provide more detail in regards to the integration? | Answered in Addendum 1 | | Does the City currently have a kiosk(s) in place? If so, who is the vendor? | Answered in Addendum 1 | | For the Honeywell Connexo AMI integration, at what intervals are you receiving data (hourly, 15 min) please provide additional information regarding the integration. | Answered in Addendum 1 | | For the Beacon AMI integration, at what intervals are you receiving the data (hourly 15 min)? How are leak alerts currently managed from the interval data with the badger AMI system? | Answered in Addendum 1 | | Are there any pain points with your current Invoice Cloud integration? | Answered in Addendum 1 | | What is the Utility's current fee model, Absorbed (Utility Funded) or a Convenience (Customer Paid) fee model? | Answered in Addendum 1 | | What Payment channels exist today? (i.e. Online portal, IVR, in-person, kiosk, brick & mortar, etc.) | Answered in Addendum 1 | | What tender types and/or payment cards/types do you current accept? | Answered in Addendum 1 | | How many check payments are processed annually? # of ACH Transactions? # or eCheck Transactions? Are any eChecks being handled by an internal bank process (lockbox)? | Answered in Addendum 1 | | What is the average payment amount per month, per customer? | Answered in Addendum 1 | | How many in-person transactions are taken monthly? What is the average monthly volume of cash payments for all customers, through all channels (POS, Kiosk, brick and mortar etc)? How many cashiering lanes do you currently have? | Answered in Addendum 1 | | Can the City provide a merchant statement or payment card volume (by card type if possible) for each month for the last 12 months? | Answered in Addendum 1 | | What is the anticipated contract term length, including any renewal options? | Answered in Addendum 1 | | Does the CIS need to natively calculate complex fiber service rates, or will the solution receive pre-calculated charges from source systems for consolidated invoicing only? | Answered in Addendum 1 | | Is Utopia (current fiber billing system) expected to be replaced as part of this RFP, retained and integrated, or decommissioned separately from this procurement? | Answered in Addendum 1 | | How many distinct rate schedules exist across the five billed services, including any special contract or large-industrial rates (e.g., for Idaho National Laboratory or other major accounts)? | Answered in Addendum 1 | | Is Mobile Work Management expected to be evaluated if a proposer includes it as an integrated offering, even though it is not a required in-scope system? | Answered in Addendum 1 | | How many years of historical billing, payment, and consumption history must be migrated into the new system versus made available via archive/reporting only? | Answered in Addendum 1 | | What is the specific vendor/platform for outbound bill print & mail services? | Answered in Addendum 1 | | Is there a target go-live date or fiscal year driving the urgency of this replacement project? | Answered in Addendum 1 | | Who is the City's current Bill Print Vendor? | Answered in Addendum 1 | | The fiber functional requirements appear to describe a comprehensive fiber customer management and billing solution. Is the City interested in evaluating vendors that offer an integrated fiber solution as part of their proposal, or should proposers limit their response to integration with the City's existing fiber platform? | Answered in Addendum 1 | | Can the City confirm likely start date of the CIS Implementation Services? Could we assume 1-Jan-2027 as the CIS implementation Services start date? | Answered in Addendum 1 | | Is the City planning to have a Centralized MDM system for both Electric & Water Customers? | Answered in Addendum 1 | | Is Fibre billing handled by current Cayenta CIS system? | Answered in Addendum 1 | | In which current system PrePay functionality is handled? | Answered in Addendum 1 | | Is there a preferred middleware strategy that City would like to follow for Integration? Can the city provide any known pain points for current integrations? | Answered in Addendum 1 | | How many field team members will be accessing the software via mobile/tablet device? | Answered in Addendum 1 | | Please confirm number of reads per month per service 1) Electric 2) Water 3) Wastewater (Sewer) 4) Sanitation (Solid Waste) 5) Fiber | Answered in Addendum 1 | | Please confirm on no. of channels calculation for an AMS total of 149,780 is correct? 1) Electric 4 Channels 2) Water 2 Channels 3) Wastewater (Sewer) 1 Channel 4) Sanitation (Solid Waste) 1 Channel 5) Fiber 1 Channel | Answered in Addendum 1 | | 1. The # of monthly credit card payments per channel, Web, IVR, Mobile, In-Person, etc.. 2. Average Credit Card Payments Amount. 3. How much do the bills vary from Summer and Winter? 4. Currently there is a convenience fee for credit cards of $4.50, is there also a fee for ACH? (seems like they are charging for all payment types, $4.50) 5. Is it the same cost for a registered portal user for both Cards and ACH? 6. If you receive invoices and / or interchange analysis, we would like 3 months of processing statements. 7. How many monthly ACH payments are received broken down by one time and recurring. 8. What are the type and brand of kiosks currently in place? (CityBase, QuotePro, Kiosk.com, DivDat, etc..) 9. What % of customers are past due and total $$ in arrears? 10. Are customers who are sent to collections already shut off? 11. What tools are used to work with customers to keep them activated when they are significantly past due? 12. What Utility commission rules are in place to protect at risk customers from losing utility services? 13. How does the City manage Agencies that support their customers in need of assistance? Is this a manual process applying payments from agencies? 14. At what point does bad debt written off? Is the customer required to make the City whole to receive services again? 15. Is there an active outreach digitally to engage with customers in arrears? 16. Is bad debt sold to a collection agency or do they receive a % of what is collected? 17. For the mobile work management, is providing a terminal for the field agents to accept payments part of the program the City is reviewing? | Answered in Addendum 1 | | Specifically, are you envisioning: Utopia remaining the operational fiber management and billing platform, with CIS Infinity receiving/importing billing transactions and charges generated by Utopia; or CIS Infinity becoming the primary customer and billing system for fiber services, including management of fiber-specific billing processes, with Utopia being replaced or having a reduced role? | Answered in Addendum 1 | **Addendums**: | Addendum | Date | Note | |---|---|---| | Addendum No. 1 | 07/30/2026 04:33 PM EDT | |
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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