Active SLED Opportunity · COLORADO · CITY OF GOLDEN

    City of Golden Residential Waste Collection Services Contract

    Issued by City of Golden
    cityRFPCity of GoldenSol. 245087
    Open · 15d remaining
    DAYS TO CLOSE
    15
    due May 8, 2026
    PUBLISHED
    Apr 3, 2026
    Posting date
    JURISDICTION
    City of
    city
    NAICS CODE
    562111
    AI-classified industry

    AI Summary

    The City of Golden seeks proposals for residential waste collection services to support sustainability goals, including waste diversion and cost-effective recycling programs. Proposals due May 8, 2026.

    Opportunity details

    Solicitation No.
    245087
    Type / RFx
    RFP
    Status
    open
    Level
    city
    Published Date
    April 3, 2026
    Due Date
    May 8, 2026
    NAICS Code
    562111AI guide
    Jurisdiction
    City of Golden
    Agency
    City of Golden

    Description

    The City of Golden is seeking proposals for City of Golden Residential Waste Collection Services Contract. Proposals are due no later than 5:00 pm on Friday, May 8, 2026. Questions must be submitted no later than 5:00 pm on Friday, April 17, 2026. Proposals and Questions must be submitted through the E-Procurement Portal at https://procurement.opengov.com/portal/cityofgolden.

     

    The following link has helpful information and videos for vendors, contractors, and consultants new to OpenGov Procurement - Video Guides: OpenGov Procurement Vendor Training. It is strongly encouraged to familiarize yourself with the portal well in advance of the bid submission date, email the Project Manager or Procurement Manager with portal questions, and use the OpenGov chat feature in the lower righthand corner.

    Background

    The City currently administers a residential single hauler waste, recycling and organics collection program using unit-based pricing for approximately 4,700 residences wtihin the city. The City is authorized by Colorado Revised Statutes §30-15-401 to impose fees upon single family residential properties and multifamily residential units of less than eight (8) units for the provision of residential waste services.

    The requirements of the City’s residential waste services program is set forth in Chapter 4.82 of the Golden Municipal Code, Residential Waste Service Collection.

    The City of Golden implemented its single hauler residential waste collection program in 2010 which serves about 60% of the City's residential units within the City limits, about 9 square miles. As part of the City's adopted Sustainability goals, the Golden community strives toward a 80% diversion goal for recycling and compost (organics) collections. As part of this strategy, the City utilizes a Pay-As-You-Throw volume-based pricing system which incentivizes households to divert materials by participating in the program's recycling and organics collections and rewarding households with lower pricing for smaller volumes of trash collection.

    The program has been well supported over the years by the Golden City Council, the Community Sustainability Advisory Board and citizens who actively engage with the program.

    The City desires to continue a residential waste services program to further the following goals:

    1. The City has adopted a series of waste, water and energy sustainability goals to divert materials away from local landfills through several targets, including:

    To reduce total landfill contribution by 40% by 2030.  This means:

    1) Recycle 80% of recyclables by 2030.

    2) Compost 80% of compostables by 2030.

    3) Reduce total trash by 20% by 2030.

    4) Strive for zero waste in municipal operations by 2030.

    2. To provide equal access to all for curbside recycling service and increase recycling participation rates.

    3. To secure cost-effective options for Golden households.  The City provides residents with the ability to choose which type of service level they desire, with a financial incentive of lower monthly costs if they recycle and choose a smaller waste cart.

    4. To obtain accurate volume measurements for separate waste streams to be able to measure community generation rates for trash, recyclables, and organic materials.

    In general, it is the intention of the City to promote additional opportunities for curbside collection services and where possible, reduce the number of drop-off style events to eliminate unnecessary vehicle trips and increase the convenience to Golden residents.

    Project Details

    • Reference ID: 2025-RFP-240
    • Department: Sustainability
    • Department Head: Theresa Worsham (Director)

    Important Dates

    • Questions Due: 2026-04-17T23:00:00.000Z
    • Answers Posted By: 2026-04-22T06:00:00.000Z

    Evaluation Criteria

    • Minimum Qualifications of Firm and Project Team (10 pts)

      Briefly discuss firm and project team qualifications that are being proposed for the Project and describe.

      • Previous experience of the submitting firm in working with municipal governments in projects of similar size, scope and nature.  Identify project references that may be contacted in regard to the Consultant’s performance on past projects.
      • Describe the firm’s ability to provide the breadth of competencies required by the City, either with its own staff or via the use of Subconsultants in specialty areas.
      • Provide satisfactory evidence that the Contractor possesses not less than five years of experience providing trash and/or recycling collection services in the Front Range.
      • Evidence that the Contractor is in good standing with the State of Colorado.
      • A copy of the latest available financial statements of the Contractor (or, if the Contractor is a subsidiary or division, a financial statement of the parent corporation). Financial information will be deemed confidential information.
      • The names and resumes of the principal officers, partners, and/or officials, including the name and resume(s) of the individual(s) who will be responsible for the City contract.
      • Such additional information as will satisfy the City that the Contractor is adequately prepared to fulfill all of the terms of the contract.
    • Pricing Proposal Evaluation (35 pts)

      Pricing will be reviewed and evaluated in terms of overall cost competitiveness. Proposals will be evaluated based on the total cost of service to the City and its customers.

    • Customer Service Offerings (25 pts)

      Customer service elements shall be reviewed and may be evaluated with respect to the following items:

      • Demonstrated customer service capacity, abilities and quantitative and qualitative evaluation measures (e.g. the number of representatives designated for the City, ring/hold time data, speed to answer by human representative);
      • Proposed local customer service commitments (within Colorado), including stand-alone sites or partnerships with other businesses and institutions;
      • The existence of formal, written training materials and frequency of customer service representative training;
      • Proven strategies and demonstrated experience with minimizing customer and City complaints related to missed pick-ups, damaged or misplaced carts, billing issues and other common customer, and/or City complaints;
      • Demonstrated responsiveness and expedient resolution of customer and/or City complaints;
      • Demonstrated ability to provide a timely and efficient transition to a new contractor services with minimal impact to customers;
      • Ability to establish and maintain a customer service-oriented website;
      • Demonstrated ability to implement innovative customer service technologies;
        Demonstrated ability to effectively and efficiently address service disruptions, inclement weather events or other emergent circumstances;
    • Operations (20 pts)

      Operations elements will be evaluated with respect to the following items:

      • Demonstrated ability to deliver, exchange and remove customer carts in a timely, reliable and efficient manner, including the roll-out of new Services or cart options;
      • Ability to effectively and reliably communicate between fleet vehicles and customer service staff in order to address service and other on-route issues;
      • Capacity and commitment to utilize smaller sized collection vehicles to navigate limited instances of tight alleys (overhead power lines, overgrown vegetation) with a variety of ground conditions (snow, ice).
      • Stated commitment to providing individual customer feedback through marking and leaving Oops Tags for instances of resident non-compliance. 
      • Proven strategies to minimize service disruptions and customer issues such as “misses,” inclement weather, emergent circumstances, and customer exceptions (i.e. extras, recyclable materials preparation, additional services, special populations, etc.);
      • Ability and established procedures and/or policies to maintain and operate a fleet of collection vehicles, including back-up vehicles, and carts in a clean, safe, sanitary, and proper working condition;
      • Demonstrated plans for and resources to provide contingency services in the event of equipment failure, loss of recycling processing, composting or refuse disposal capabilities or capacity, inclement weather, or other emergent or unexpected circumstances during the term of the Contract;
      • Approach to oil and effluent or other hazardous material spill response;
      • Ability to implement alternative routing technologies and other emerging technological innovations to improve collection efficiency;
      • Approach to handling short and long-term emergency or inclement weather events (i.e. two consecutive missed collection days); and
        Procedures, protocols, and approach to safety for employees and within communities served (i.e. lost time incident rate, total recordable incident rate).
    • Sustainability and Innovation (10 pts)

      Sustainability elements will be evaluated with respect to the following items:

      • Proposer’s approach to sustainability regarding fleet innovation, fuel alternatives, powering facilities, reaching communities, landfill technology, water conservation through daily operations, reduction of greenhouse gas emissions and/or energy production;
      • Ideas for improvement or alternate strategies in achieving the City's goals; and
      • Proposer’s approach to supporting employees by advancing diversity, equity and inclusion, profession recruitment and advancement, and safety protocols.

    Submission Requirements

    • Proposal (required)

      Please upload proposal per Proposal Elements and Format Section.

    • Statement Submittal (required)

      A completed Acceptance of Conditions Statement is required. This Statement affirms the acceptance of all conditions or requirements contained in the Request for Qualifications, and lists the names of any of the submitting firm’s employees, and any proposed subconsultant’s employees, who are spouses or children of City employees or the spouse of a City employee’s child. 

      Please download the document, complete, and upload.

    • Does firm commit to DBE requirements? (required)

      Failure to commit to DBE requirements will result is rejection of proposal.

    • DBE Goal Compliance - Affidavit (required)

      CDOT Affidavit of Small Business Participation must submitted with the proposal. Failure of the proposer to submit the affidavit will result in the consultant being deemed non- responsive and ineligible for award. 

      Please download the below document, complete, and upload.

    • Is your business headquartered in Colorado?

      For information only and not to be used as part of evaluation

    • Do you have any small business certifications from the City and County of Denver?

      For information only and not to be used as part of evaluation

    • Does your business qualify as a small business under the SBA size standards at https://www.sba.gov/document/support-table-size-standards?

      For information only and not to be used as part of evaluation

    • Is your business majority owned (at least 51%) by women or minorities?

      For information only and not to be used as part of evaluation

    • How many full time employees does your business employ?

      For information only and not to be used as part of evaluation

    • Will you be using the systems electronic pricing table? (required)
    • Which contract will you be using? (required)
    • Does the project have DBE requirements? (required)

    Questions & Answers

    Q (Compost): What is allowed in the compost containers? What is not allowed?

    A: The City will align with the acceptable materials list published by the end processor. In past years, the processor has been either A-1 Organics site in Keenesburg or the Republic Services (formerly GFL or Alpine Waste) compost site at its landfill in Bennett. Currently, residents are allowed to place yard waste and kitchen waste only in the organics/compost carts for service and no compostable-ware products are allowed.


    Q (Compost and Recycling): Since recycle services are every other week, can we offer recycle one week and compost on the opposite week?

    A: Yes, that is how the program has operated since 2010: alternating weeks of recycle, then compost. Please see the 2025 Calendar for the current schedule of alternating recycle and compost weeks.


    Q (Prevailing Wage Tax): Does the city of Golden have a prevailing wage/tax?

    A: No.


    Q (Disposal Costs of Compost): Who is responsible for covering the compost disposal costs?

    A: The contracted waste hauler would be responsible. Proposed rates submitted in the Pricing Proposals worksheet should be inclusive of disposal costs.


    Q (Disposal of Waste Streams): Does the City of Golden have requirements or preferred places for disposal of trash, recycling, and compost?

    A: No, it is the Contractor's choice, but recycling is required go to a Materials Recovery Facility that typically accepts most single-stream recycling materials and organics is required to go to a State certified compost operation. The City may periodically require tickets or receipts from these facilities to demonstrate proof of transport to and acceptance at the MRF or compost facility.


    Q (Container Inventory ): Will containers currently in use continue to be used? Will the City purchase all containers and replacement parts needed during the term of the agreement? Where will the inventory of containers and parts be stored? Will the contractor be responsible for repairing containers (when repair is an option) and, if so, will the contractor be paid for this?

    A: Yes, the current supply of city-owned carts will be continued to be used. Yes, the City is responsible for the purchase of all new containers and replacement parts needed duing the term of the agreement. The inventory of surplus containers and parts must be stored at a Contractor's facility. The Contractor is responsible for repairing containers when repair is an option. No, Contractors will not be paid separately for repairs, your pricing of rates per household should be inclusive of expected costs for repairs.


    Q (Bulky Waste collections ): How many residents requested 1, 2, 3, 4 or more than 4 Bulky Waste collections in 2025. Please indicate the number of residents for each. For example, 200 residents requested 1 Bulky Waste collection, 80 residents requested 2 Bulky Waste collections, etc.

    A: The City currently covers the cost of the first large item pickup per household per calendar year, of which there were a total of 270 bulky items collected in 2025 (see Appendix A). Large items beyond the first are paid for by the resident, directly to the Contractor and recent monthly reports from the first three months of 2026 do not show any additional bulky waste pickups.


    Q (Free carry-out service): How many residents currently receive free carry-out service?

    A: 25 households currently receive free carry-out and carry-back services each month.


    Q (Recycling carts): How many residents currently have 2, 3, 4 or 5 recycling carts? Please indicate the number of residents for each.

    A: As of March 2026, 95 households have two recycling carts, 25 households have three recycling carts, 7 households have four recycling carts and 3 households have five recycling carts.


    Q (Organic containers): How many residents currently have 2, 3, 5 or 5 organics carts? Please indicate the number of residents for each.

    A: As of March 2026, 98 households have two organics carts, 12 households have three organics carts, and one household has four organics carts. One residential complex that receives dumpster services for trash and for recycling also receives service for 12 compost carts.


    Q (Container exchanges): How many container exchanges were made in 2025, broken down by refuse, recyclables and organics?

    A: As shown in Appendix A, a total of 707 carts were exchanged (for deliveries, removals or replacements) in 2025. The City does not have further detail based on cart type.


    Q (Liquidated damage #14): On liquidated damage #14, can you clarify the criteria for failure to perform?

    A: The City publishes a "Welcome Packet" via email to new customers which is expected to be mailed or emailed to new households that are added to the program but is voluntarily provided if a household is already part of the program but has a new owner or renter that requests it. Of the small number of new households (new construction with new addresses and new billing account numbers) added to the program each year, the City is asking the Contractor to email the welcome packet before the start of new services. The criterial for failure to perform is that the Contractor cannot provide proof of an email or of a printed mailing of the welcome packet to new customers. As a practice, City staff and the main Contractor customer service representative work closely together on adding new customers, typically receiving names, emails and new mailing addresses, all of which methods can be used to provide a welcome packet. In the history of the program, the City has never levied fees or fines for this item.


    Q (Liquidated damages): Did the City assess any liquidated damages in 2025? If so, how much?

    A: No, the City did not assess any liquidated damange or impose any performance fees in 2025.


    Key dates

    1. April 3, 2026Published
    2. May 8, 2026Responses Due

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