Common-Use Passenger Processing System Replacement

Solicitation No.

8247227757

Type / RFx

RFP

Status

Active

Level

county

Published Date

January 29, 2026

Due Date

—

NAICS Code

541512AI guide

Jurisdiction

Horry County Government

State

South Carolina

Agency

Horry County Government

Horry County Department of Airports (HCDA) seeks proposals for the replacement of its Common-Use Passenger Processing and supporting airport operational systems. The scope includes a Common-Use Passenger Processing System (CUPPS), Airport Operational Database (AODB), and Resource Management System (RMS), with an optional Property and Revenue Management system. **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.MU.USA.715279.C13334376 **Piggyback Contract**: No **Questions are submitted online**: Yes **Onsite Visit**: 02/20/2026 10:00 AM EST **Bid Submission Type**: Electronic Bid Submission **Owner Organization**: Horry County Department of Airports **Solicitation Number**: 2025-26-038 **Reference Number**: 0000410937 **Pricing**: In attached document **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | RFP Document | RFP 2025-26-038 Common-Use Passenger Processing System Replacement RFP w Required Forms | Yes | No | **Pre-Bidding Events**: Event Type: Onsite Visit | Attendance: Recommended | Event date: 02/20/2026 10:00 AM EST | Location: 1100 Jetport Road, Myrtle Beach, SC 29577 | Event Note: Optional Pre-Proposal Meeting: 10:00 a.m., February 20, 2026, at Myrtle Beach International Airport (MYR), 1100 Jetport Road, Myrtle Beach, SC 29577. Meet in front of the Information Booth located in the baggage claim area of the passenger terminal building. Please park in the short-term or long-term parking lot and bring your ticket with you for validation. **Questions and Answers**: - Q1 Arrow Right Question: Appx.A A5 BICs Q1a) Please could you clarify how you envisage your BICs being of relevance to the AODB/RMS/Flight Feed/CUPPS scope? We ask as our understanding is that BICs are used in conjunction with FIDS/BIDS in order to provide First bag / Last bag timestamps information for each flight having their bags offloaded onto the reclaim belts for passengers, meaning this would be part of your stated future FIDS/DCMS tender and not this one? Is it that you wish for this data to be stored in the AODB for each flight record? Q1b) If you do clarify why/how these are to be part of this scope, then please may we ask you to confirm that your existing BICs are able to provide us with a web browser (can be last three released versions of either Microsoft Edge, Google Chrome, Mozilla Firefox) that connected to your network so that our first bag / last bag module can be accessed on them? Answer: Answered in Addendum 4 02/13/2026 02:26 PM EST 03/16/2026 08:40 AM EDT - Q2 Arrow Right Question: Appx. B p41 - excel sheet Q2a) on RFP p41, Appendix B - Solution Questionnaire it states "All responses must be submitted in the provided Excel format (.xlsx) and included with the proposal package. ", there is no excel format document provided in the tender portal, only pdf - will you be providing us an excel spreadsheet or are we required to recreate our own from the questionnaire in the RFP doc? Q2b) on RFP p43, Appendix B - Solution Questionnaire section B2 - it refers to " Global Requirements See '01_Global_Requirements' tab - this was not included in the RFP documents in the portal Q2c) within Appendix B - Solution Questionnaire some of the items in the rows of the questionnaire tables in the Category column have an asterisk on them and some don't; please can you explain the significance of this and how we are required to handle that in our response? Answer: Answered in Addendum 4 02/13/2026 02:36 PM EST 03/16/2026 08:40 AM EDT - Q3 Arrow Right Question: System Availability Q3) various sections (p17 F.1 1. System Availability, , p25 O.1 testing Plan 6. Performance and Stress Testing, p65 E.4.1 KPIs) mention 99.99% availability, but p36 R.5 states "maintain 99.8% system availability" - please clarify and confirm if they are deliberately different or if they should be the same, and if so, which figure? Answer: Answered in Addendum 4 02/13/2026 02:51 PM EST 03/16/2026 08:40 AM EDT - Q4 Arrow Right Question: deployment approach Please would you clarify for us which deployment model you require: a) a cloud hosted solution, or b) an on-premise deployment into your virtualized environment infrastructure, or, c) either you don't which and it is up to vendor to pick one and offer it And are you open to receiving bids that include pricing for both alternatives? Answer: Answered in Addendum 4 02/13/2026 02:54 PM EST 03/16/2026 08:40 AM EDT - Q5 Arrow Right Question: Cyber compliance Active Directory Please confirm that you would require us to integrate our solution to your Active Directory (if yes, please clarify what you use for that), and also if yes, please confirm that your AD supports enforcement of MFA for your user accounts? Answer: Answered in Addendum 4 02/13/2026 02:56 PM EST 03/16/2026 08:40 AM EDT - Q6 Arrow Right Question: Training approach expectations Q6) p23 K. Contractor responsibilities 8 Training and Support: Please clarify if you are in agreement with us providing a Train-the-Trainer style training approach? If yes, please clarify how many people we shall be expected to train in this manner? if no, and you wish for us to provide training to all individuals, please also confirm how many staff, stakeholders, airline personnel, etc) we shall be expected to train? Answer: Answered in Addendum 4 02/13/2026 03:00 PM EST 03/16/2026 08:40 AM EDT - Q7 Arrow Right Question: Flight Feed It is clear that the required scope includes provision of a Flight Feed Aggregation service; however within that need, on p14 4. Flight Feed aggregation - it states "integration of multiple third-party flight data feeds, e.g ..." - does this imply that you require our submission to include multiple different flight feed services? and in Appendix A. p50 B.4 Flight Data Feeds Solution Questionnaire, it states in Category Aircraft Position & Movement: FlightAware - please clarify what this means - does it mean you only wish for a FlightAware supplied Flight Data Feed service? Answer: Answered in Addendum 4 02/13/2026 03:10 PM EST 03/16/2026 08:40 AM EDT - Q8 Arrow Right Question: integrations p12 4.Integrations, please clarify and confirm for us that it is only the CUPPS system that you require to integrate with: -The a.2 Paging/Public Address systems -The b.1. Airline Desk Phone SSO -The b.2 Common-Use Paging SSO Answer: Answered in Addendum 4 02/13/2026 03:17 PM EST 03/16/2026 08:40 AM EDT - Q9 Arrow Right Question: Integrations p12 4.Integrations, please clarify and confirm for us that it is only the CUPPS system that you require to integrate with: -The a.3. The Click2Fix application that is provided by ESP Answer: Answered in Addendum 4 02/13/2026 03:21 PM EST 03/16/2026 08:40 AM EDT - Q10 Arrow Right Question: Resolution Target Credits p68 E.6.3 Resolution Target Credits, given the rights you have in other sections for Termination for cause, and also Termination for convenience, the cap on the monthly fee for accrual of service credits appears punitively high at 50% and 25% of the monthly fee respectively. Would you instead agree to this being capped at 10% of the monthly fee for both severity levels? Answer: Answered in Addendum 4 02/13/2026 03:26 PM EST 03/16/2026 08:40 AM EDT - Q11 Arrow Right Question: B.3 Noise abatement & curfew rules What type of rules are you wishing to apply? Should the system only allow allocations certain areas based on aircraft type, or time of operation? Answer: Answered in Addendum 4 02/17/2026 05:50 PM EST 03/16/2026 08:40 AM EDT - Q12 Arrow Right Question: B.3 Utilization analytics What is meant by resource usage efficiency? What metric is tried to this requirement? Answer: Answered in Addendum 4 02/17/2026 05:52 PM EST 03/16/2026 08:40 AM EDT - Q13 Arrow Right Question: Appendix B Solution Questionnaire In Appendix B, Section B.2, B.3, B.4 and B.5, under Global Compliance – Global Requirements, the compliance matrix states: “System complies with all Global Requirements – See ‘01_Global_Requirements’ tab.” Does this reference Appendix B, Section B.1 – System‑Wide Requirements Solution Questionnaire, or is there a separate tab, appendix, or document titled “01_Global_Requirements” that proposers are required to complete or reference? If so, please provide. Answer: Answered in Addendum 4 02/17/2026 05:53 PM EST 03/16/2026 08:40 AM EDT - Q14 Arrow Right Question: Appendix B Solution Questionnaire For the Aircraft Position & Movement – FlightAware requirement in Appendix B, could the Airport please clarify the expected scope and use of FlightAware data within the solution? Specifically: a. What data elements are expected to be extracted (e.g., aircraft position, routing, ETA, predictive data)? b. How will this data be used by the Airport (e.g., operational display, planning, analytics, or integration with AODB/RMS)? Answer: Answered in Addendum 4 02/17/2026 05:53 PM EST 03/16/2026 08:40 AM EDT - Q15 Arrow Right Question: Appendix B Solution Questionnaire For the Aircraft Position & Movement – FAA SWIM / TFMS / NASR requirement in Appendix B, could the Airport please clarify the expected scope and use of FAA data within the solution? Specifically: a. What FAA data elements are expected to be extracted (e.g., TFMS flow data, position reports, NASR reference data, timings only, etc.)? b. How will this data be used by the Airport (e.g., operational awareness, planning, analytics, display, or integration with AODB/RMS)? Answer: Answered in Addendum 4 02/17/2026 05:54 PM EST 03/16/2026 08:40 AM EDT - Q16 Arrow Right Question: Appendix B Solution Questionnaire For the Additional RFP Requirements - Geo‑position feed support (ADS‑B, ACARS, or other data sources) requirement in Appendix B, could the Airport please clarify the expected scope and use of geo‑position data within the solution? Specifically: a. What data sources and data elements are expected to be extracted (e.g., ADS‑B position, ACARS messages, other feeds)? b. How will this data be used by the Airport (e.g., operational monitoring, situational awareness, analytics, display, or integration with AODB/RMS)? Answer: Answered in Addendum 4 02/17/2026 05:55 PM EST 03/16/2026 08:40 AM EDT - Q17 Arrow Right Question: 2.14 Sales Tax RFP p5 Section 2.14 mentions the 9% sales tax that is applicable to Horry County Department of Airports. Please would you clarify do you require bidders to include this 9% sales tax in our submitted price? Answer: Answered in Addendum 4 02/19/2026 09:56 AM EST 03/16/2026 08:40 AM EDT - Q18 Arrow Right Question: CUPPS peripherals Regarding peripherals and workstation hardware: We learnt from the on-site day on 20th Feb, that MYR/HCDA plans to reuse most of the existing CUPPS thin-client infrastructure and peripheral devices hardware. Please confirm our understanding is correct? If yes, should we assume MYR/HCDA will remain responsible for all existing and any required peripheral upgrades or replacements? If no, please confim the quantity of new hardware devices that shall be required so that we can accurately cost the bid response - OR - do you wish for us to provide a per unit price that the exact quantities required can be confirmed post award during the project together? Answer: Answered in Addendum 4 02/25/2026 11:18 AM EST 03/16/2026 08:40 AM EDT - Q19 Arrow Right Question: current CUPPS issues? We noted that Amadeus is the incumbent CUPPS platform. Can you please provide any indication of specific challenges or limitations with the current CUPPS environment that MYR/HCDA is seeking to improve, and what is the primary reason for replacing the current CUPPS platform? This would help us better position automation, integration depth, and operational efficiency enhancements within our proposal to you. Answer: Answered in Addendum 4 02/25/2026 11:20 AM EST 03/16/2026 08:40 AM EDT - Q20 Arrow Right Question: Support Clarifications - Who currently does first-line support? Airport/Vendor/Partner? - Are you looking for on-site support, or do you plan on using an existing party or airport staff? - Currently, and in any target future support model, who do airline agents call when there's a problem (or who do the Click2Fix reports first get reviewed by)? Answer: Answered in Addendum 4 02/27/2026 02:09 PM EST 03/16/2026 08:40 AM EDT - Q21 Arrow Right Question: Desk Phone SSO Detail - Please provide more detail on Airline Desk Phone SSO. --- How does this work currently? --- What systems are in use? --- Describe the integration required in more detail, and the flow of how the SSO will work. -What is the scope of integration with Paging Public Address system? --- How does this work currently? --- What systems are in use? --- Describe the integration required in more detail Answer: Answered in Addendum 4 02/27/2026 02:10 PM EST 03/16/2026 08:40 AM EDT - Q22 Arrow Right Question: Public PA Clarification What parties would be involved in building the integration into the current Public Paging provider? What requirements are on the vendor? Answer: Answered in Addendum 4 02/27/2026 02:11 PM EST 03/16/2026 08:40 AM EDT - Q23 Arrow Right Question: RMS Core Functionality Requirements Are Core Functionality requirements required for resources other than gates? - e.g. marking unavailability, automatic reassignment, etc. Answer: Answered in Addendum 4 02/27/2026 02:14 PM EST 03/16/2026 08:40 AM EDT - Q24 Arrow Right Question: Future Needs Is there an expected timeline for when MYR would want to have the following functionality? --- Use machine learning to forecast delays, conflicts, or staffing needs. --- Share real-time data with checkpoint or queue management systems to support predictive passenger flow planning. Answer: Answered in Addendum 4 02/27/2026 02:15 PM EST 03/16/2026 08:40 AM EDT - Q25 Arrow Right Question: Seasonal & Future Planning What functionality is envisaged when it comes to seasonal & future schedule planning and what-if scenarios? --- E.g. Allow long-term planning for terminal changes, airline expansions, or seasonal schedules. Answer: Answered in Addendum 4 02/27/2026 02:17 PM EST 03/16/2026 08:40 AM EDT - Q26 Arrow Right Question: Addendum 1 Clarification Based on Addendum 1, what are your expectations for automated baggage belt reassignments due to missing or delayed flight-to-belt associations from Day 1? Answer: Answered in Addendum 4 02/27/2026 02:17 PM EST 03/16/2026 08:40 AM EDT - Q27 Arrow Right Question: COST PROPOSAL REQUIREMENTS There appears to be a discrepancy regarding the proposal validity period. Could you please confirm whether the correct duration is 120 days or 180 days? Answer: Answered in Addendum 4 03/04/2026 04:48 PM EST 03/16/2026 08:40 AM EDT - Q28 Arrow Right Question: System Design Targets Please confirm whether Level 1 support (including initial intake, triage, and escalation) for the AODB, RMS, and CUPPS systems during operations will be handled by the airport, while the Proposer is expected to provide Level 2, Level 3, and Engineering support. Answer: Answered in Addendum 4 03/04/2026 04:49 PM EST 03/16/2026 08:40 AM EDT - Q29 Arrow Right Question: Severity Level Chart; E.4.1 KPI Definitions, F.1.2 Recovery Objects Appendix F 1.2, Appendix E.1, and Appendix E.4.1 (KPI Definitions) list different SLA times for Critical Incidents. Which one should be used as the SLA KPI for measurement? Answer: Answered in Addendum 4 03/04/2026 04:50 PM EST 03/16/2026 08:40 AM EDT - Q30 Arrow Right Question: Appendix E – E.1 Severity Definitions, SLA, E.4 KPIs; E.6 Service Credits Do SLA credits cover only Availability and Sev 1/2, or also E.4 KPIs? If E.4 is included, how are credits calculated, can they stack in a month, and is there a monthly cap? Answer: Answered in Addendum 4 03/04/2026 04:52 PM EST 03/16/2026 08:40 AM EDT - Q31 Arrow Right Question: Appendix B There are several reference in Appendix B to comply with all Global Requirements in "01 Global_Requirements" tab. We are unable to locate this tab. Please provide a copy of these requirements or let us know where these requirements are listed in the provided documents? The RFP instructions state that the response to Appendix B must be submitted in the provided Excel (.xlsx) format. However, the Appendix B included in the solicitation package is in PDF format rather than Excel. Will the County provide an Excel version? If not, will the County accept a completed PDF version as provided in the RFP response package? Answer: Answered in Addendum 4 03/04/2026 06:55 PM EST 03/16/2026 08:40 AM EDT - Q32 Arrow Right Question: CUPPS Platform DCS Queries Could you provide the list of the DCSs and version that need to be available on day 1 on the CUPPS platform ? For these DCSs, do you already have existing DCS connections terminating at the airport that we could re-use Answer: Answered in Addendum 4 03/05/2026 09:16 AM EST 03/16/2026 08:40 AM EDT - Q33 Arrow Right Question: Appendix A – Hardware Inventory Could the airport please confirm the following: 1.1 Total number of workstations required for the CUPPS deployment and whether existing workstations will be reused or replaced. 1.2 The operating system currently installed on existing workstations. 1.3 Model specifications of existing workstations (if reuse is planned). 1.4 The exact model and quantity of peripherals currently installed at counters and gate positions, including: • Boarding pass printers • Bag tag printers • Boarding gate readers (BGR) • Passport / document readers • Credit card / payment readers • Barcode scanners • Baggage scales • Hard-copy / laser printers 1.5 Whether firmware versions are standardized for the above devices and, if so, the currently deployed versions. Answer: Answered in Addendum 4 03/05/2026 09:18 AM EST 03/16/2026 08:40 AM EDT - Q34 Arrow Right Question: Airport Network Infrastructure 2.1 Has the airport network for check-in counters and gate positions already been provisioned and validated? 2.2 Are counters and gate positions connected through a dedicated operational VLAN for passenger processing systems? 2.3 Are there any network segmentation rules or firewall policies that may restrict communication between CUPPS workstations, servers, and airline hosts? 2.4 Can the airport confirm that network connectivity is available and tested for all intended CUPPS workstation locations? Answer: Answered in Addendum 4 03/05/2026 09:18 AM EST 03/16/2026 08:40 AM EDT - Q35 Arrow Right Question: Server Environment (On-Premise Deployment Scenario) 3.1 Will the CUPPS server environment be provided by the airport infrastructure? 3.2 If so, will the system be deployed within a virtualized environment (e.g., VMware)? 3.3 Is the server operating system environment prepared and available for application deployment? 3.4 Will the airport IT team provide administrative access required for installation and configuration? Answer: Answered in Addendum 4 03/05/2026 09:19 AM EST 03/16/2026 08:40 AM EDT - Q36 Arrow Right Question: Airline DCS Applications 4.1 Can the airport confirm that participating airlines will provide CUPPS-compliant DCS application packages for deployment? 4.2 Will airline application packages and configuration documentation be available prior to deployment? Answer: Answered in Addendum 4 03/05/2026 09:19 AM EST 03/16/2026 08:40 AM EDT - Q37 Arrow Right Question: Airline Host Connectivity 5.1 Is connectivity to airline host systems already established or planned (e.g., VPN, MPLS, SITA network, or other secure connectivity)? 5.2 Can the airport confirm that required firewall rules or IP whitelisting for airline host connections will be available prior to deployment? Answer: Answered in Addendum 4 03/05/2026 09:19 AM EST 03/16/2026 08:40 AM EDT - Q38 Arrow Right Question: Operational Readiness 8.1 Will the airport provide a pilot deployment area (e.g., 2–3 counters) for initial validation before full rollout? 8.2 Can the airport confirm availability of operational staff to support workflow validation during the pilot phase? Answer: Answered in Addendum 4 03/05/2026 09:20 AM EST 03/16/2026 08:40 AM EDT - Q39 Arrow Right Question: Separation of contracts Please would you confirm if you would accept a bid response whereby it is a combined response from 2 vendors who are not in a Joint Venture, and where upon award you place 2 separate contracts – one with the CUPPS system vendor and the other with the all other scope vendor – with the response clearly laid out defining and segregating the respective scope? Answer: Answered in Addendum 4 03/05/2026 09:21 AM EST 03/16/2026 08:40 AM EDT - Q40 Arrow Right Question: Flight Feed Aggregator Please can you clarify if you are expecting us to provide you with feeds from multiple vendors e.g. FlightAware, OAG, etc... Or are you happy with a single feed from one of these. Also should we include the cost of this subscription within the price or will the airport take on that cost separately? Answer: Answered in Addendum 4 03/05/2026 09:51 AM EST 03/16/2026 08:40 AM EDT - Q41 Arrow Right Question: Existing Hardware Could we get a list of your existing hardware, their specs, and their quantities. Answer: Answered in Addendum 4 03/05/2026 11:09 AM EST 03/16/2026 08:40 AM EDT - Q42 Arrow Right Question: CUPPS PERIPHERALS Are any of the existing Vidtronix printers RFID capable. If so, how many? Answer: Answered in Addendum 4 03/06/2026 11:52 AM EST 03/16/2026 08:40 AM EDT - Q43 Arrow Right Question: Penetration and Vulnerability Test Report The requirement states: Penetration and Vulnerability Test Report: Results of independent security testing demonstrating compliance with TSA EA 23 01, NIST SP 800 171, and NIST CSF 2.0 requirements The Bidder already performs annual penetration testing. An executive summary can be provided upon request. Is a separate onsite penetration test required each year? Answer: Answered in Addendum 4 03/06/2026 11:53 AM EST 03/16/2026 08:40 AM EDT

1. January 29, 2026Published