Concession Stand Services at Hancock Park

The City of Clermont is seeking proposals from qualified vendors to operate concession stand services at Hancock Park. The successful respondent shall provide a manual food service operation offering a variety of food, beverage, and other City-approved promotional or picnic-related items for park patrons. Services must be provided in a safe, clean, and efficient manner and in accordance with all applicable laws, regulations, and City requirements. The concession operation shall include City-approved menu items and pricing, proper maintenance and cleaning of the concession area, required food safety and employee training, compliance with environmental packaging restrictions, and coordination with the Parks and Recreation Department regarding operations, inspections, and approved marketing or promotional materials.

Background

Hancock Park is a heavily used City park that includes athletic fields, tennis courts, a playground, and a variety of recreational and special event activities. Concession services are intended to support park patrons during both regular daily use and higher-demand events.

Project Details

• Reference ID: RFP 26-077
• Department: Parks and Recreation
• Department Head: Brian Forman (Parks and Recreation Director)

Important Dates

• Questions Due: 2026-05-20T19:00:00.000Z
• Pre-Proposal Meeting: 2026-05-06T14:00:00.000Z — Hancock Park Concession Stand 3301 Hancock Road, Clermont, FL 34711 The meeting will begin promptly at the time specified above.

Meetings & Milestones

Evaluation Criteria

• License, Registration, and Insurance (5 pts) —

  If NO license and insurance are provided accordingly, the respondent will receive a zero.

  • If license and insurance were provided accordingly = 5 pts.
  • If no license and insurance were provided = 0 pts.
• Company Background and Relevant Experience (15 pts)
• Key Personnel (10 pts)
• Proposed Concession Operations (35 pts)
• Operating Plan (20 pts)
• Marketing and Promotions (5 pts)
• Business Location (5 pts) —

  To be considered a respondent located within the City of Clermont and eligible to receive up to five (5) additional evaluation points, the proposer must meet all of the following requirements:

  1. Maintain a headquarters, manufacturing facility, home office, locally-owned franchise, or operating branch physically located within the City of Clermont. 
  2. Have been in continuous operation at that location for a minimum of one (1) year prior to the issuance of the applicable RFP.
  3. Within the one (1) year period preceding issuance of the Request for Proposals (RFP), have paid commercial real property taxes, filed a tangible personal property tax return, held a valid City of Clermont business tax receipt, or otherwise demonstrated lawful business activity within the City, as determined by the Procurement Director. 
  • • If the respondent is located in the City of Clermont = 5 pts.
    • All other respondents = 2 pts.
• Quality of Submittal (5 pts) —

  Rate the clarity, conciseness, and compliance with the requirements of the solicitation.

Submission Requirements

• Proposal (required) —

  Instruction:

  Respondents are limited to a total page count not to exceed sixty (60) pages excluding the cover page, table of contents, and tab sheets. Page size shall be 8.5 x 11 inches. The text size should be 11 points or larger using Arial or Times New Roman font only. Use at least one (1) inch margins on the top and bottom and three-quarter (3/4) inch side margins. All response sections must be appropriately separated and tabbed. The City reserves the right to seek additional/supplemental representation on specific issues as needed.

  Content:

  Table of Contents

  Outline in sequential order (as stated below) the major areas of the response. All pages must be consecutively numbered. Respondents must respond to all minimum requirements listed below. Responses that do not contain such documentation may be deemed non-responsive.

  1. Introduction Letter
     1. Provide an introduction letter signed by an authorized officer of the company. The letter shall include:
        1. Respondent's legal name and business address.
        2. Type of business entity.
        3. Brief summary of the respondent's qualifications and relevant food service or concession experience.
        4. Brief statement describing the respondent's interest in operating the concession.
        5. Brief statement confirming the respondent can perform the required services.
        6. Name, title, phone number, and email address of the primary contact person.
     2. This section should clearly summarize why the respondent is qualified to operate concession services at Hancock Park.
  2. License, Registration, and Insurance
     1. Provide evidence that the respondent is legally authorized to do business in the State of Florida and is capable of meeting all licensing and insurance requirements for this solicitation. Include:
        1. Florida Division of Corporations registration or other proof of legal authority to transact business in Florida.
        2. Active business tax receipt or occupational license, if applicable.
        3. Food service licenses, permits, and certifications relevant to concession operations.
        4. Sales tax registration, if applicable.
        5. W-9 Form.
        6. Certificate of insurance on ACCORD form, or letter from the insurer confirming ability to meet required insurance.
        7. Any other permits or approvals required for the successful performance of this project. If a license or permit has not yet been obtained, the respondent may state that it will be obtained before contract starts, if awarded.
     2. The respondent shall demonstrate the ability to obtain and maintain all licenses and permits necessary to operate a food service establishment in Lake County and the State of Florida.
  3. Company Background and Relevant Experience
     1. Provide a brief description of the company and its experience. Include:
        1. Number of years in business under the current name.
        2. Brief company history, including date established.
        3. Description of relevant experience operating concessions, snack bars, food booths, park concessions, school or league concessions, mobile food service, or similar operations.
        4. Up to three (3) examples of similar work performed within the last five (5) years, if available.
        5. For each example, provide:
           1. Name of client or facility
           2. Location
           3. Dates of service
           4. Brief description of services provided
           5. Contact name and phone number, if available for a reference.
     2. Respondents with limited formal contract history may also describe comparable non-government experience.
     3. The purpose of this section is to show that the respondent has successful experience performing services comparable to those required by this solicitation.
  4. Key Personnel
     1. Provide a brief description of the person or persons who will manage and staff the concession. Include:
        1. Name of the proposed on-site manager or main operator.
        2. Summary of relevant food service or concession experience.
        3. Any food safety certification held, if applicable.
        4. Description of who will staff the concession during normal operations.
     2. This section should demonstrate that the respondent has qualified personnel capable of ensuring safety and effectively operating the concession service.
  5. Proposed Concession Operations
     1. Provide a clear description of how the respondent proposes to operate the concession at Hancock Park. Include:
        1. Overview of the proposed concession concept.
        2. Sample menu and proposed prices.
        3. Description of menu variety.
        4. Proposed hours of operation.
        5. Description of food preparation and service approach.
        6. Description of equipment, utensils, paper goods, and supplies to be provided.
        7. Description of cleanup and trach handling practices.
        8. Description of how the respondent will comply with packaging restrictions and other operating requirements in the Statement of Work.
     2. This tab should explain exactly how the respondent will operate the concession in compliance with the Statement of Work.
  6. Operating Plan
     1. Provide a brief description of day-to-day operations. Include:
        1. Staffing plan by day and shift.
        2. Food safety and sanitation practices.
        3. Inventory and restocking procedures.
        4. Procedures for opening, closing, and securing the concession area.
        5. Procedures for keeping the concession area outside tables clean and free of trash.
        6. Procedures for reporting equipment malfunctions, emergencies, and accidents.
        7. Approach for handling busy periods, games, tournaments, or special events.
        8. Customer service standards and complaint-resolution procedures.
     2. This section should show how the respondent will consistently provide dependable, clean, and efficient service.
  7. Marketing and Promotions
     1. Provide a brief summary of any marketing or promotional ideas, if any. Include:
        1. Any proposed promotions or specials.
        2. Any proposed signage or advertising.
        3. Statement acknowledging that all marketing and promotional materials must be approved in advance by the Parks and Recreation Department.
     2. This section should focus on practical, park-appropriate marketing efforts that support concession operations.
  8. Claims, Disputes, or Contract Issues
     1. State whether the respondent has had any of the following within the last five (5) years:
        1. Contract termination for default.
        2. Material contract dispute.
        3. Litigation related to concession, food service, or similar work.
     2. If none state "None". If yes, provide a brief explanation.
  9. Business Location
     To be considered a respondent located within the City of Clermont and eligible to receive up to five (5) evaluation points, the respondent must provide documentation demonstrating all of the following:
     1. Physical business location within the City of Clermont.
        Provide one (1) or more of the following showing the respondent's City of Clermont address:
        1. Executed commercial lease, or deed/property record (if owned).
        2. Recent utility bill in the business name at the Clermont address.
        3. Certificate of Occupancy or zoning approval for the Clermont site (if applicable).
        4. SunBiz (Florida Division of Corporations) record listing the Clermont principal/branch address.
     2. Continuous operations at that location for the last one (1) year.
        Provide one of the following from the last twelve (12) months:
        1. Receipt/statement showing payment of commercial real property taxes for the Clermont property (if owned).
        2. Proof of filing the Tangibles Personal Property Tax Return with Lake County/Tax Collector.
        3. Other documentation demonstrating lawful business activity, such as local permits tied to the Clermont address (if applicable) or an occupational license/business license document listing the Clermont address.
• Vendor Information & W-9 (required) —

  Please download the Vendor Information form, complete it, and upload it with a copy of your W-9.

• State of Florida Certificate (required) —

  Upload State of Florida Department of State Certificate

• Conflict of Interest Disclosure (required) —

  I HEREBY CERTIFY that:

  1. I, the Individual submitting this response, am a duly authorized representative of the firm (Respondent), and I possess the legal authority to make this affidavit on behalf of myself and the firm for which I am acting and,
  2. Except as listed below (in the following question), no employee, officer, or agent of the firm has any conflicts of interest, real or apparent, due to ownership, other clients, contracts, or interests associated with this project; and,
  3. This proposal is made without prior understanding, agreement, or connection with any corporation, firm, or person submitting a proposal for the same services and is in all respects fair and without collusion or fraud.
• Exceptions to Conflict of Interest Disclosure (required) —

  List any exceptions here, or type "N/A".

• Drug-Free Workplace (required) —

  The undersigned respondent hereby acknowledges that:

  (select the appropriate options below)

  1. _____ the respondent has a drug-free workplace policy as identified in the company policy attached to this Proposal.
     • AND/OR
  2. _____ the respondent has a drug-free workplace policy that is in compliance with Chapter 287.087, Florida Statutes.
     • AND/OR
  3. _____ the respondent has a drug-free workplace policy that is in compliance with the outline below.
     • OR
  4. _____ the respondent does not currently have a drug-free workplace policy but is willing to comply with the requirements as specified in the outline below.
     1. Publishing a statement notifying its employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the respondent's workplace and specifying the actions that will be taken against employees for violations of such prohibition;
     2. Establishing a continuing drug-free awareness program to inform its employees about:
        1. The dangers of drug abuse in the workplace;
        2. The respondent's policy of maintaining a drug-free workplace;
        3. Any available drug counseling, rehabilitation, and employee assistance programs; and
        4. The penalties that may be imposed upon employees for drug abuse violations occurring in the workplace;
     3. Giving all employees engaged in the performance of the contract a copy of the statement required by subparagraph (1);
     4. Notifying all employees, in writing, of the statement required by subparagraph (1), that as a condition of employment on a covered contract, the employee shall:
        1. Abide by the terms of the statement; and
        2. Notify the employer in writing of the employee's conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893, Florida Statutes, or of any controlled substance law of the United States or of any state, for a violation occurring in the workplace NO later than five (5) days after such conviction.
     5. Notifying the City of Clermont in writing within ten (10) calendar days after receiving notice under subdivision (4) (b) above from an employee or otherwise receiving actual notice of such conviction. The notice shall include the position title of the employee;
     6. Within 30 calendar days after receiving notice under subparagraph (4) of a conviction, take one of the following actions concerning an employee who is convicted of a drug abuse violation occurring in the workplace:
        1. Taking appropriate personnel action against such employee, up to and including termination or
        2. Requiring such employee to participate satisfactorily in a drug abuse assistance or rehabilitation program approved for such purposes by a federal, state, or local health, law enforcement, or other appropriate agency;
     7. Making a good faith effort to maintain a drug-free workplace program by implementing subparagraphs (1) through (6).
• Non-Collusion Statement (required) —

  I hereby affirm that I am a duly authorized representative of the firm submitting this Proposal (Respondent) and that I possess the legal authority to make this statement on behalf of myself and the firm for which I am acting.

  I affirm:

  1. I am fully informed respecting the preparation and contents of the attached offer/proposal and all pertinent circumstances respecting such offer/proposal;
  2. Such offer/proposal is genuine and is not a collusive or sham offer/proposal;
  3. Neither the said proposer nor any of its officers, partners, owners, agents, representatives, employees, or parties in interest, including this affiant, has any way colluded, conspired, connived or agreed, directly or indirectly with any other proposer, firm or person to submit a collusive or sham offer/proposal in connection with the Contract for which attached offer/proposal has been submitted or to refrain from offering a proposal in connection with Contract, or has in any manner, directly or indirectly, sought by agreement or collusion or communication or conference with any other proposer, firm or person to fix the price or prices in the attached offer/proposal or of any other proposer, or to fix any overhead, profit or cost element of the offer/proposal or the offer price of any proposer, or to secure though any collusion, conspiracy, connivance or unlawful agreement any advantage against the City of Clermont or any person interested in the proposed Contract;
  4. The price or prices quoted in the attached offer/proposal are fair and proper and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the proposer or any of its agents, representatives, owners, employees, or parties in interest, including this affiant. I solemnly declare and affirm under penalties of perjury that the contents of this statement are true and correct.
• Supplemental Questionnaire
• Respondent Information (required) —

  Enter the following:

  1. Respondent's Name
  2. Official Representative
  3. Principal Office Address
• Type of Business (required)
• Business Information (required) —

  If a Corporation, answer this:

  1. When Incorporated
  2. In what State
  3. President's Name
  4. Vice-President's Name
  5. Treasurer's Name
  6. Members of the Board of Directors

  If a Partnership, answer this:

  1. Date of organization
  2. General or Limited Partnership
  3. Name and Address of Each Partner
• How many years has your organization been in business under the present business name? (required)
• Does your organization have current occupational licenses entitling it to do the work/service contemplated in this solicitation? (required) —

  Indicate Yes or No. If no, please explain.

• Please state license(s) type and number. (required) —

  (attach copies with your "Proposal" above)

• Have you ever had a contract terminated due to failure to comply with contractual specifications? (required) —

  Indicate Yes or No. If yes, state where and why.

• Has any Person or persons interested in this solicitation been convicted by a Federal, State, County, or Municipal Court of any violation of law, other than traffic violations? (required) —

  Indicate Yes or No. If Yes, Explain any convictions.

• Lawsuits (any) pending or completed involving the corporation, partnership or individuals with more than ten percent (10%) interest. (required) —
  1. List all pending lawsuits.
  2. List all judgments from lawsuits in the last five (5) years.
  3. List any criminal violations and/or convictions of the respondent and/or any of its principals.

  If this does not apply, type N/A.

• Conflicts of Interest (required) —

  The following relationships are the only potential, actual, or perceived conflicts of interest in connection with this proposal.

  If none, type "N/A"

• Certification (required) —

  The respondent understands that information contained in this form will be relied upon by the City in making an award recommendation, and the respondent warrants such information to be true. The undersigned respondent agrees to furnish such additional information before the award recommendation. The respondent further understands that the information in this form may be confirmed through a background investigation conducted by the City of Clermont Police Department. By submitting this questionnaire, the respondent agrees to cooperate with this investigation, including but not necessarily limited to fingerprinting and providing information for credit checks.

• Virtual Signature Page
• FEIN Number (required)
• Payment Terms (required) —

  Payment Terms: _______% _____ days, net _______

• Does the respondent accept payment using the City’s MASTERCARD? (required)
• By confirming this section the respondent certifies that: (required) —
  1. It satisfies all legal requirements (as an entity) to do business with the City.
  2. The undersigned respondent acknowledges that the award of a contract may be contingent upon a determination by the City and that the respondent has the capacity and capability to perform the contract successfully.
  3. The proposer hereby certifies that it understands all requirements of this solicitation and that the undersigned individual is duly authorized to execute this proposal document and any contract(s) and/or other transactions required by the award of this solicitation.
  4. By confirming, the respondent agrees to all terms, conditions, and specifications as stated in this solicitation and is acting in an authorized capacity to execute this response. The respondent also certifies that it can and will provide and make available, at a minimum, the items outlined in this solicitation.
• Agreements with Other Government Agencies —

  This section is optional and will not affect the contract award. Suppose the City of Clermont awarded your company. Would your company sell under the same terms and conditions, for the same price, to other governmental agencies in the State of Florida? Each governmental agency desiring to accept this contract shall be responsible for its purchases and liable only for materials or services ordered and received by it.

• Q&A Acknowledgement —

  I certify that I have read, reviewed, and hereby acknowledge the project Questions & Answers (Q&A), which shall be as binding as an addendum, and if necessary, I have applied the Q&A to my response accordingly.

• Purpose (required)
• Pricing (required) —

  Decide how you would like to collect pricing information from vendors.

  Hint: Use electronic pricing table if you have line items that you require pricing for, a lump sum project cost (single line item), and/or hourly rates for specific services. Use the file upload option if the vendor is responsible for coming up with the entire fee structure.

• Type of Procurement (required)
• Renewal Options (required)
• Pre-Proposal Conference? (required)
• Meeting Type (required) —

  Select a non-mandatory or mandatory meeting.

• Site visit? (required)
• Select site visit option. (required)
• Proposal Page Count (required)